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Service Manager

Rueter & Zenor Co
Carroll, IA

Quick Apply

Job Details

$80,000 - $100,000 a year

Qualifications

Customer communication
Employee relationship building

Full Job Description

Rueter’s is growing—and we’re looking for a driven, results-oriented Service Manager to lead our Carroll, Iowa location. This is a key leadership role responsible for service department performance, team development, and customer satisfaction, with a strong focus on operational excellence and financial results.

As a trusted dealer of premier agricultural and construction equipment, Rueter’s is committed to delivering exceptional service at every stage. If you’re a motivated leader who thrives in a performance-driven environment and enjoys building strong teams, this is your opportunity to make an impact.

What You’ll Do

As Service Manager, you will oversee all aspects of service operations, ensuring the department meets or exceeds performance, financial, and customer satisfaction goals.

Operational & Financial Leadership

Manage service department performance, including revenue, profitability, and efficiency metrics
Understand and drive key financial outcomes such as labor margins, billable hours, and cost control
Develop and maintain consistent workflow through effective scheduling of technicians and jobs
Monitor and improve shop productivity, turnaround time, and work quality

Team Leadership & Development

Lead, coach, and develop a high-performing team of service technicians
Set clear expectations and performance goals, and hold team members accountable
Foster a positive, safety-first, and team-oriented culture
Ensure technicians maintain required certifications and training standards

Customer Experience

Serve as the primary point of contact for service-related customer needs
Provide accurate repair estimates and ensure timely communication throughout the service process
Resolve customer concerns with professionalism and urgency
Build strong, long-term relationships that reinforce the Rueter’s brand

Process, Documentation & Compliance

Review and approve work orders for accuracy, completeness, and timely billing
Ensure all service documentation is maintained accurately and consistently
Establish and improve processes to drive efficiency and customer satisfaction
Maintain compliance with safety, environmental, and operational standards

Equipment, Safety & Facilities

Oversee shop tools, equipment, and annual inventory processes
Manage consumable expenses and department costs
Ensure all operations meet safety regulations and company standards

What You Bring

Proven leadership experience in a service, mechanical, or heavy equipment environment
Strong understanding of agricultural and/or construction equipment systems (mechanical, electrical, hydraulic)
Ability to manage financial performance, KPIs, and operational workflows
Excellent communication and customer service skills
Strong organizational and problem-solving abilities
Valid driver’s license

Work Environment

Combination of office and shop settings, with occasional outdoor/field work
Hands-on leadership presence in a fast-paced environment

Why Join Rueter’s?

Established, respected company with strong regional roots
Opportunity to lead a team and directly impact business performance
Supportive, team-focused culture with growth potential
Competitive compensation and benefits package

Equal Opportunity Employer

Rueter’s is an equal opportunity employer committed to creating an inclusive environment for all employees.

Quick Apply

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