The Imaging Informatics Specialists acts as the first point of contact for all customers seeking technical support over phone, email or chat for a variety of imaging systems (PACS), software and hardware across the Healthsystem. Ensures smooth daily operations by troubleshooting issues, assists with upgrades and testing, maintains ticket system records and knowledge base.
Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.
Statement Of Employment Philosophy
Being a part of Tanner Health System is more than a job, it is a promise we make to treat every patient with exceptional service every time they walk through our doors. Service excellence is the foundation of our organizational culture and the expectations we all set for each other, our patients, physicians and our community. All employees agree to abide by a set of service standards. These standards are the promise we make to provide the best care possible, and represent our beliefs, values and who we strive to become. We each commit to making Tanner Health System a great place for our employees to work, for patients to receive care and for physicians to practice medicine.
Functions
Area of Responsibilities
- Acts as the subject matter expert for all imaging and related systems from an end user perspective.
- Ensures data integrity, security and quality control assurance of digital patient data. Works with HIM to clean up duplicate and erroneous data.
- Responsible for updating knowledge base by maintaining all documentation required by product system manuals or service contracts. Helps design training tools for end users.
- Assists with upgrades and validation of multiple applications and systems within imaging. keeps detailed records of testing and issues. Escalates system errors as necessary to next tier.
- First point of contact for all customers seeking technical support for PACS, imaging software and hardware across the healthcare system. Maintains ticket system, logging issues, troubleshoots, provides support, next steps and resolution.
- Assists Medical Staff on use of workstations, remote and web- based products.
- Training new users of the PACS system and related systems used within Imaging Departments across the healthcare system.
- Provides support for multiple applications and systems by remotely troubleshooting issues, escalating to next tier as necessary.
- Assists in the creation and management of down-time procedures for various system components.
- On call duties as assigned with support from senior analyst until adequate comfort level achieved.
- Maintains effective communication and working relationships with all stakeholders.
- Other related duties as assigned.
- Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance Program. Is responsible to detect, observe and report compliance variances to their immediate supervisor, Compliance Officer or HOT LINE.
- Works within the framework established by the IT and Imaging Informatics Departments and follows all appropriate policy and protocols put in place by the IT and Imaging Informatics Departments.
- Researches solutions prior to implementation to limit adverse effects on end users, other data or software hardware.
- Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
- Provides support during system upgrades off hours.
- Manage and log support tickets via Ivanti Help Desk System.
Compliance Statement
- Employee performs within the prescribed limits of Tanner Health System's Ethics and Compliance program. Is responsible to detect, observe, and report compliance variances to their immediate supervisor, the Compliance Officer, or the Hotline.
Required Knowledge & Skills
Education: High School Diploma plus 1 year vocational school
Experience: Two years of related experience. Requires working knowledge of specialized practices, equipment, and procedures.
Licenses and Certifications
Supervision
- Imaging Informatics Support Specialist must be able to prioritize and execute work with minimal supervision.
Qualifications
- Must work well as a team member.
- Can communicate effectively orally and in writing.
- Must be detail oriented and well organized.
- Must be able to develop and maintain professional relationships.
- Associate Degree Preferred. Prefer graduate of an AMA approved school of Radiologic Technology or have an appropriate IT background.
- Demonstrated excellent problem solving skills.
- Prefer in-depth understanding of Imaging PACS and related software systems as well as general computer knowledge.
- Computer literacy (spreadsheets, word processing, database management, Microsoft Office)
- Must have strong organizational skills and ability to handle multiple tasks, priorities and deadlines.
- Must have strong organizational skills and ability to handle multiple tasks, priorities and deadlines.
- Preferred knowledge of and experience with Imaging PACS systems (SECTRA Radiology and Philips Cardiology) and related software hardware including but not limited to Powerscribe, Powershare, etc.
Definitions
The Imaging Informatics Specialists acts as the first point of contact for all customers seeking technical support over phone, email or chat for a variety of imaging systems (PACS), software and hardware across the Healthsystem. Ensures smooth daily operations by troubleshooting issues, assists with upgrades and testing, maintains ticket system records and knowledge base.
Position Responsibilities
Contact with Others: Requires frequent but limited contacts with many others to do job, or extensive contacts with a limited number of categories of people to apply procedures or treatment. Requires discretion and tact to interpret departmental procedures.
Effect of Error: Probable errors not easily detected and may adversely affect external as well as internal relationships and may result in major expenditures for equipment, materials, or procedures detrimental to the patient's welfare or the organization's interest. Work is subject to general review only and requires considerable accuracy and responsibility. Continually works with reports, records, plans, and programs of a major functional area of the organization where integrity is required to safeguard the organization's position. Duties may involve the preparation of data on which the administration bases important decisions and are highly confidential.
People Management Responsibilities
Supervisory Responsibility: Occasionally uses assistance of aide or helper in performance of task
Work Environment/Physical Effort
Mental Demands: Work involves a variety of problems in a general field, some of which are complex. Involves some independent judgment to decide what to do to assemble facts, determine variations from standard procedures, or plan other action to be taken to meet general objectives.
Working Conditions: Generally pleasant working conditions/normal office environment.
Working Conditions Aspects for Immunizations
Performs tasks involving contact with blood, blood-contaminated body fluids, other body fluids, or sharps (needles): No
Directly works with Patients less than 12 months of age: No
Physical Effort: Light physical effort - Much of work done while sitting but with more than normal standing or walking. Handles light materials intermittently. Office or laboratory work requiring more than normal visual effort.
Physical Aspects
Bending: Occasional = 1% - 33% of the time
Typing: Frequent = 34% - 66% of the time
Manual Dexterity - picking, pinching with fingers etc.: Frequent = 34% - 66% of the time
Feeling (Touch) - determining temperature, texture, by touching: Not required
Hearing: Frequent = 34% - 66% of the time
Reaching - above shoulder: Occasional = 1% - 33% of the time
Reaching - below shoulder: Not required
Visual: Constant = 67% - 100% of the time.
Color Vision: Constant = 67% - 100% of the time.
Speaking: Frequent = 34% - 66% of the time
Standing: Not required
Balancing: Occasional = 1% - 33% of the time
Walking: Frequent = 34% - 66% of the time
Crawling: Occasional = 1% - 33% of the time
Running - in response to an emergency: Not required
Lifting up to 25 lbs.: Occasional = 1% - 33% of the time
Lifting 25 to 60 lbs.: Occasional = 1% - 33% of the time
Lifting over 60 lbs.: Not required
Handling - seizing, holding, grasping: Occasional = 1% - 33% of the time
Carrying: Occasional = 1% - 33% of the time
Climbing: Not required
Kneeling: Occasional = 1% - 33% of the time
Squatting: Occasional = 1% - 33% of the time
Tasting: Not required
Smelling: Not required
Driving - Utility vehicles such as golf carts, Gators, ATV, riding lawnmowers, skid steer, aerial lift: Not required
Driving - Class C vehicles: Not required
Driving - CDL class vehicles: Not required
N95 Respirator usage (PPE): Not required
Hazmat suit usage (PPE): Not required
Pushing/Pulling - up to 25 lbs.: Occasional = 1% - 33% of the time
Pushing/Pulling - 25 to 60 lbs.: Occasional = 1% - 33% of the time
Pushing/Pulling - over 60 lbs. : Occasional = 1% - 33% of the time
