SALARY: $123,165.12 ($59.21/hourly)
SUMMARY : This position performs oversight activities of the Department’s Transit Services Division, which offers transportation services to area citizens and commuters. These services include the Connect Douglas fixed route bus service, paratransit services, an extensive, coordination and local support for express bus service operated by the Georgia Regional Transportation Authority (GRTA). This position is also responsible for management of the Douglas County Multi-modal Transportation Center, and all associated facilities throughout Douglas County. This position also supports and participates in transit planning and transportation demand management programs at the local, regional, state, and federal levels as required. This position is responsible for integrating and marketing all of the above-mentioned services into a successful, safe, efficient multi-modal Connect Douglas program operation that meets all local, regional, state, and federal requirements.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Duties include but are not limited to:
- Manage all business and operational aspects of the Transit Department, including personnel oversight, financial administration, service operations, and grant development to ensure efficient, cost ‑ effective, and performance ‑ driven transit service delivery.
- Oversee staffing, scheduling, and supervision for all Transit Services operations, including recruitment, hiring, onboarding, training, and performance management.
- Direct development of the annual budget and maintain strong financial control of expenditures, revenues, and grants, ensuring alignment with Board of Commissioners’ policies and priorities.
- Oversee the maintenance, utilization, and stewardship of transit facilities, vehicles, assets, and equipment.
- Ensure compliance with all federal, state, and regional transit requirements, including NTD reporting, DBE documentation, Certifications and Assurances, and administration of the mandated Drug and Alcohol Program.
- Lead preparation for federal oversight reviews such as the FTA Triennial Review and ensure timely completion of any required corrective actions.
- Pursue and manage grants and funding opportunities with FTA, GDOT, and other agencies, and ensure proper administration of awarded funds.
- Prepare and deliver required reports, presentations, and data submissions for county, regional, and state stakeholders.
- Represent Douglas County in coordination with MARTA, ARC, GDOT, SRTA/The ATL, GRTA, and neighboring counties to align transit planning, funding strategies, and regional mobility initiatives.
- Direct development and implementation of the Public Transportation Agency Safety Plan (PTASP) and ensure coordinated emergency preparedness with county and regional partners.
- Lead deployment and integration of transit technologies, relating to operations, real ‑ time passenger information, mobile fare payment systems, and other intelligent transportation systems.
- Manage long ‑ term fleet planning, including supporting infrastructure development in coordination with appropriate agencies.
- Oversee customer engagement and community outreach programs to improve service quality, accessibility, and public awareness.
- Direct service planning and evaluation using ridership data, performance dashboards, and operational metrics to optimize routes, scheduling, and system efficiency.
- Manage procurement processes and contractor performance in accordance with FTA procurement requirements.
- Monitor federal, state, and regional policy changes and advise county leadership on their operational and financial impacts.
- Ensure compliance with ADA, Title VI, LEP, and equity policies, including performing required service equity analyses.
- Maintain strong working relationships with regional Transportation Management Associations and professional organizations.
- Perform other duties as assigned.
QUALIFICATION REQUIREMENTS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MINIMUM EDUCATION and/or EXPERIENCE:
- Bachelor's degree or higher from an accredited college or university with major field of study in Planning, Transportation, Engineering, Public Administration or related discipline
- Preferred – emphasis on study in in transportation planning and transportation demand management
- Five years professional related work experience in the field, minimum two years of which were served in a supervisory capacity
- Preferred – experience in transit operations and planning
- · An equivalent combination of education and experience may be considered
ELIGIBILITY REQUIREMENTS:
- Minimum 18 years of age
- Ability and willingness to drive a county vehicle
- Must meet all eligibility requirements established by the Board of Commissioners
- Must be willing to submit to random drug and alcohol screening as directed
CERTIFICATES, LICENSES, REGISTRATIONS:
- · Possess and maintain a valid Driver's License (Class C) and satisfactory motor vehicle record (MVR)
- · Preferred - Certification from American Institute of Certified Planners (AICP) and/or other related professional certifications
KNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of or ability to learn county and department operations, ordinances, policies, procedures, terminology, codes, radio signals, and/or materials as they relate to assignment
- Knowledge of or ability to learn applicable federal and state, laws, rules, and regulations as they relate to assignment
- Knowledge of business English, spelling, and grammar
- Knowledge of mathematical computations: addition, subtraction, multiplication, and division using whole numbers, common fractions and decimals; compute rate, ratio, and percent; ability to perform specific computations that are applicable to the job
- Knowledge of department training needs and appropriate methods of course preparation and delivery
- Knowledge of Douglas County transportation infrastructure
- Knowledge of or ability to learn the Douglas County geography
- Knowledge of local Board of Health regulations and requirements as they relate to assignment, facility, equipment, and vehicles
- Knowledge of the occupational hazards and safety precautions necessary for the safe operation, maintenance of all department equipment, tools, machinery, and vehicles as required by assignment
- Knowledge of the operation, uses, maintenance, and capabilities of personal and mainframe computers, peripheral equipment, and wide area networks
- Knowledge of OSHA and other health and safety regulations, requirements and practices as they relate to assignment
- Knowledge of effective public administration, supervisory, and management principles, practices, and procedures
- Knowledge of modern office practices, methods, and equipment
- Knowledge of principles and practices of transit planning and operations and contracts administration
- Knowledge of specialized software, machinery, materials, terminology, and/or forms essential to the assignment
- Skill in analytical thinking; ability to apply a wide range of abstract and concrete concepts to problems and issues
- Skill in coordinating and resolving daily operational and administrative problems and issues effectively with subordinate employees
- Skill in creating, maintaining, and organizing accurate, detailed, and complete records
- Skill in effective inter-personal and public relations and customer service; excellent oral and written communication skills to satisfactorily resolve conflicts and issues, and to explain established policies and procedures to employees and the general public
- Skill in exercising discretion in determining data classification and in referencing such analysis, to establish standards for the purpose of recognizing actual or probable interactive effects and relationships
- Skill in handling and operating all assigned equipment, tools, and/or vehicles in a safe and proficient manner
- Skill in instructing, leading, and supervising employees, work crews, and/or volunteers
- Skill in managing confrontational situations and the stress and emotional issues related to clientele in a professional manner
- Skill in performing tasks which require attention to detail, and completing assigned jobs efficiently and correctly
- Skill in planning, prioritizing, and organizing work; ability to handle multiple work assignments and deadlines efficiently, accurately, and professionally; skill in planning, prioritizing, organizing, reviewing, and evaluating the work of others
- Skill in public speaking and public relations
- Skill in recruitment, selection, training, and supervision of staff; leadership and motivation
- Skill in troubleshooting and problem solving
- Skill in the use of personal computers, MS Office Suite, databases, spreadsheets, and word processing; typing and entering data into a computer system accurately and efficiently
- Ability to apply common sense to understand, follow, and complete verbal and written instructions and directions
- Ability to assess the problems and requirements of the community and to formulate, facilitate, and administer programs to meet the community needs; prepare, implement, adjust, and maintain equipment and programs; promote programs and activities
- Ability to collect data, information, and trends
- Ability to communicate and interact clearly and effectively with all those contacted in the course of work in a professional and courteous manner, both orally and in writing; establishing and maintaining effective, professional, and cordial working relationships
- Ability to coordinate and administer department policies and programs in an effective manner
- Ability to define problems, collect data, establish facts and draw valid conclusions
- Ability to demonstrate compassion and respect in client interactions, with disabled individuals and others needing special assistance; ability to deal effectively with individuals from diverse backgrounds
- Ability to effectively brief supervisors
- Ability to effectively monitor and control the facility operating and yearly budget
- Ability to follow established safety rules and departmental policies and procedures
- Ability to function in the capacity of Director for a major organizational unit requiring significant internal and external interaction
- Ability to handle confidential information professionally and to exercise discretion in performing assigned job duties; inability to maintain confidentiality will be grounds for dismissal
- Ability to make sound, independent decisions within policy guidelines by exercising good judgment and intelligent situation-assessment
- Ability to provide instruction and direction; effective leadership skills; ability to train, supervise, discipline, and motivate staff and/or volunteers
- Ability to read, analyze, interpret, and comprehend a variety of documents including, but not limited to, memos, instructions, correspondence, technical reports, legal documents, ordinances, governmental policies and procedures, design plans, maps and deeds, budgets, diagrams, tables, professional articles, as they relate to assignment
- Ability to react quickly and calmly under pressure and highly stressful conditions, including life-threatening and crisis situations, making appropriate and sound command and management decisions based on a totality of the circumstances
- Ability to reconcile data; make necessary additions, revisions, and updates
- Ability to research, analyze data, and compile information to create, implement and enforce clear and concise reports, records, correspondence, operating procedures, business correspondence, policies, and other written material; ability to create clear, accurate, and effective, and persuasive presentations; ability to develop promotional materials
- Ability to analyze and resolve routine, non-routine, and complex problems, evaluating alternative solutions and adopting effective course of action by applying or adapting established policies and procedures, and through negotiation and counseling
- Ability to stay current on new and emerging trends and practices in the field of the transportation services
- Ability to utilize and adhere to a project plan
- Ability to work in a team setting
- Ability to work independently in the absence of specific instructions or direct supervision
- Ability to work under stress and during emergency situations
TOOLS AND EQUIPMENT USED:
- Assorted modern office and equipment which may include, but is not limited to:
- Personal computers Photocopiers Fax machines Calculators
- Scanners Mechanic’s tools Motorized vehicles Telephones (mobile and/or radio)
WORK SCHEDULE
- · This is a full-time, onsite position that may require working evenings, weekends, and holidays during special projects or emergency situations
PHYSICAL DEMANDS:
- The physical demands described here are representative of those that must be met by any employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee frequently is required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
- The employee must occasionally lift and/or move more than 20 pounds
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
WORK ENVIRONMENT
- The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Work is performed in an office environment
- Work includes outdoor responsibilities and exposure to weather conditions
- Work is performed in proximity to the roadway and traffic
- Work includes attending out-of-town events
- Work requires driving; operation of vehicle may be under potentially hazardous conditions involving road construction, inclement weather, traffic hazards, exposure to fumes and noise
- The noise level in the work environment is usually moderate to very loud
- The employee must participate in drug and alcohol testing and education program
- The details listed above are intended only as illustrations of the various elements of this position and the work that may be performed. The omission of specific statements does not exclude them if their nature is similar, related, or a logical extension of the position.
