Top 242 Helpdesk support Jobs in Carrollton, Tx

Help Desk Analyst
Buchanan Technologies —Dallas, TX
- $24 - $25 an hour
- Temporary
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
Quick Apply
Help Desk Technician
Lemonov Integrated Systems —Addison, TX
- $50,000 - $55,000 a year
- Email
- Computer Science
- Software troubleshooting
- No experience needed
- Paid holidays
- Paid time off
Quick Apply
6d
Patient Success Advocate - Weekends
Cadence Health —Dallas, TX
- $23 - $25 an hour
- Weekends as needed
- Remote
- Entry level
- Paid parental leave
- Health insurance
Quick Apply
6d
Patient Success Advocate - Weekdays
Cadence Health —Dallas, TX
- $20 - $22 an hour
- Monday to Friday
- Remote
- Entry level
- Paid parental leave
- Health insurance
Quick Apply
6d
IT Helpdesk Support
City IT —Dallas, TX
- Online Application
- Microsoft Word
- Research
- Ability to lift 50 pounds
- AD&D insurance
- Paid holidays
Service Desk Analyst
Kronia Technologies —Dallas, TX
- $25 - $45 an hour
- Full-time
- Mid-level
- Office
- Communication skills
- Paid time off
Quick Apply
5d
Customer Support Specialist
JobTread Software —Dallas, TX
- $65,000 - $80,000 a year
- Full-time
- Office
- Project management
- Bachelor's degree
- Travel reimbursement
- Paid training
Quick Apply
IT Helpdesk Technician
AEG- Corporate —Addison, TX
- Mid-level
- Office
- High school diploma or GED
- Health savings account
- Paid holidays
Quick Apply
7d
Technician - IT Service Desk
Sunoco LP —Dallas, TX
- Full-time
- Office
- Windows
- High school diploma or GED
Quick Apply
1d
Helpdesk Specialist
Adams Clinical —Dallas, TX
- $60,000 - $65,000 a year
- Hybrid work
- Mid-level
- Windows
- Bachelor's degree
- Health savings account
- Health insurance
Service Desk Technician
McCalla Raymer Leibert Pierce LLP —Irving, TX
- $24 - $34 an hour
- On call
- Hybrid work
- Research
- Mid-level
- Windows
Quick Apply
11d
Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
Quick Apply
IT Help Desk Analyst
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
Level 1 Help Desk Technician
Cyberlocke, LLC —Plano, TX
- $14 - $19 an hour
- Full-time
- High school diploma or GED
- Continuous improvement
- Experience equivalent to degree accepted
Quick Apply
IT Help Desk Professional
Kimley-Horn —Dallas, TX
- Writing skills
- Mid-level
- Office
- Profit sharing
- Health insurance
5d
Tier 1, IT Help Desk Support
Centre Technologies —Dallas, TX
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Customer Support Specialist
GLORY —Carrollton, TX
- $19.35 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- 1 year
- AD&D insurance
- Paid holidays
Quick Apply
IT System Support Technician I (Information Technology)
The University of St. Augustine for Health Sciences —Dallas, TX
- $19 - $26 an hour
- Evenings as needed
- Classroom
- Maintenance
- Windows
- Paid holidays
- Disability insurance
IT Help Desk Support Specialist
Prototype IT —Lewisville, TX
- $20 - $22 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Help Desk Support II
Genpact —Richardson, TX
- Mid-level
- Bachelor's degree
- 2 years

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helpdesk support jobs near carrollton, tx

Help Desk Analyst

Buchanan Technologies -
Dallas, TX

Quick Apply

Job Details

Temporary | Temp-to-hire | Contract
$24 - $25 an hour

Benefits

Health insurance
Dental insurance
401(k)
Vision insurance
401(k) matching

Qualifications

Desktop computer repair
Non-technical user support
Customer communication
Help desk support experience
Content creation for technical audiences
Technical documentation
Hardware maintenance
Windows
Administrative experience
Computer hardware
Desktop (troubleshooting support)
Customer relationship management (CRM) systems (technically supported)
Organizational skills
IT
System deployment
Desktop administration
Technical writing experience within technology
Hardware diagnostics
CompTIA A+
Help desk

Full Job Description

Job: Help Desk Analyst

Schedule: Monday to Friday 7 AM to 4 PM

Terms: 12-month contract with Strong potential for Contract to hire

***This position requires a pre-employment background investigation including criminal history check, drug screening, and fingerprinting. Selectee must be able to obtain and maintain a Sensitive security clearance/access determination.*****

The technician monitors and manages escalated routine administrative tasks and IT Help Desk events, providing technical support to end users across a variety of issues.

Key Responsibilities:

Monitors and manipulates the operation of escalated routine administration tasks and Help Desk events.
Provides support to end users on a variety of issues.
Installs, configures, and troubleshoots PCs, laptops, and peripherals.
Resolves escalated problems in accordance with IT Help Desk standards and guidelines.
Serves as second-level support and lead technician for non-routine and major events and incidents.
Identifies, researches, and resolves complex technical issues.
Responds to telephone and email requests related to IT Help Desk operational support.
Maintains and updates Standard Operating Procedures (SOPs) for the IT Help Desk.
Creates new SOPs as needed to ensure up-to-date documentation.
Trains and coordinates with other IT staff as required.
Demonstrates competency in performing all IT Help Desk functions.
Safeguards physical access to Exchange-restricted data, processes, and services.

Requirements:

3+ years of experience providing end-user technical support in an enterprise IT environment.
Strong knowledge of Windows 10 and Windows 11 operating systems.
Experience with PC refresh and lifecycle management projects, including hardware deployment and imaging.
Familiarity with tools such as SCCM, Intune, Active Directory, and remote desktop support platforms.
Ability to diagnose and resolve complex hardware and software issues independently.
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users.
Ability to follow documented procedures and create/update technical documentation.
Strong organizational skills and the ability to manage multiple tasks simultaneously.
CompTIA A+, Microsoft certifications (MD-100/MD-101), or equivalent experience preferred.
Must be able to lift and move equipment up to 50 lbs.
Availability for occasional after-hours or weekend work as required.

Job Types: Contract, Temp-to-hire

Pay: $24.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Vision insurance

Experience:

Help desk: 3 years (Required)

Ability to Commute:

Dallas, TX 75236 (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in carrollton, tx

Help Desk Analyst

Help Desk Technician

Patient Success Advocate - Weekends

Patient Success Advocate - Weekdays

IT Helpdesk Support

Service Desk Analyst

Customer Support Specialist

IT Helpdesk Technician

Technician - IT Service Desk

Helpdesk Specialist

Service Desk Technician

Help Desk Analyst

IT Help Desk Analyst

Level 1 Help Desk Technician

IT Help Desk Professional

Tier 1, IT Help Desk Support

Customer Support Specialist

IT System Support Technician I (Information Technology)

IT Help Desk Support Specialist

Help Desk Support II

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