Top 93 Remote help desk Jobs in Carrollton, Tx

Expedited Resolutions Associate
Vivid Seats —Coppell, TX
- $37,000 a year
- Weekends as needed
- Hybrid work
- Office
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
After-Hours IT Support Desk Technician
The 20 —Plano, TX
- Part-time
- Hybrid work
- 1 year
- Entry level
- Health savings account
- Health insurance
Quick Apply
9h
Desktop Support
Tekvana Inc —Irving, TX
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Writing skills
- Work from home
Quick Apply
3d
IT Help Desk specialist
Intratek Computer Inc —Dallas-Fort Worth, TX
- Up to $25 an hour
- Contract
- Computer literacy
- Mid-level
- Windows
- Paid holidays
- Health insurance
Quick Apply
Global Service Desk Specialist II
Teladoc Health —Lewisville, TX
- $30 - $31 an hour
- Full-time
- Research
- Mid-level
- Office
- Paid time off
12h
IT Help Desk Analyst
Republic Finance —Plano, TX
- Weekends as needed
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Service Desk Technician
Jack Henry —Allen, TX
- $34,400 - $45,000 a year
- Weekends as needed
- Remote
- Computer Science
- Bachelor's degree
- 1 year
IT Technician (Tier 2)
Cantex Continuing Care Network —Carrollton, TX
- Full-time
- Microsoft Outlook
- Research
- Mid-level
- Continuing education credits
- Health insurance
Quick Apply
6d
Patient Success Advocate - 4 day Schedule
Cadence Health —Dallas, TX
- $23 - $25 an hour
- Remote
- Entry level
- Paid parental leave
- Health insurance
Quick Apply
12d
IT Help Desk Support II Plano, Texas, United States
TCP Software —Plano, TX
- 8 hour shift
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Help Desk Analyst L2
Zones —Dallas, TX
- Up to $33.65 an hour
- Full-time
- Google Workspace
- Microsoft Excel
- Microsoft Outlook
- Health insurance
Quick Apply
L1 Technician
In-Telecom —Arlington, TX
- $45,000 - $55,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Helpdesk Specialist
Adams Clinical —Dallas, TX
- $60,000 - $65,000 a year
- Hybrid work
- Mid-level
- Windows
- Bachelor's degree
- Health savings account
- Health insurance
EHR Support Desk Coordinator
StrideCare —Addison, TX
- Full-time
- Hybrid work
- Writing skills
- HIPAA
- Mid-level
Quick Apply
IT Help Desk
Ensign Services —Dallas, TX
- $20 - $22 an hour
- Full-time
- Office
- Windows
- Criminal background check
- Health insurance
- Dental insurance
Quick Apply
IT Specialist
W.W.Williams Company —Irving, TX
- Full-time
- Mid-level
- Office
- Trade school
- Paid training
- Paid holidays
Quick Apply
Help Desk Analyst
HARRIS & HARRIS LTD —Coppell, TX
- $40,000 - $55,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Travel reimbursement
- Commuter assistance
Quick Apply
IT Support Specialist
State Bank of Texas —Irving, TX
- Weekends as needed
- Inventory management
- Computer literacy
- Mid-level
Quick Apply
IT - Support Technician I
CEC FACILITIES LLC —Irving, TX
- 8 hour shift
- Computer science
- Computer Science
- Office
Quick Apply
MSP Help Desk/Service Desk Support - L2
Axxys Technologies, Inc. —Plano, TX
- Full-time
- Google Workspace
- Mid-level
- Windows
- AD&D insurance
- Disability insurance
Quick Apply

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remote help desk jobs near carrollton, tx

Expedited Resolutions Associate

Vivid Seats -
Coppell, TX

Quick Apply

Job Details

Full-time
$37,000 a year

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Texting/chatbox tools
Phone communication

Full Job Description

Who we are: Founded in 2001, Vivid Seats (NASDAQ: SEAT) is a leading online ticket marketplace committed to becoming the ultimate partner for connecting fans to the live events, artists, and teams they love. We believe in the power of experiences and are fiercely dedicated to building products that inspire human connections. Named as one of Built In's top places to work in 2025, we believe that our People are our greatest competitive advantage. To support our People, we have built a company culture that empowers our employees to embrace challenges, encourages unity through collaboration, and seeks to constantly evolve by leveraging data and inspiring innovation.

We believe in harnessing emerging technology to power performance and unlock creativity. As part of our culture of innovation, we actively embrace the use of AI tools to enhance decision-making, improve workflows, and produce better outcomes for our customers.

The Opportunity: As an Expedited Resolutions Associate, you will serve as a front-line representative of the Vivid Seats brand, managing inbound customer interactions across multiple channels. This role is primarily focused on delivering exceptional service experiences, supporting customers across partner channels, concierge-style engagements, and core marketplace interactions.

You will play a key role in ensuring a seamless customer journey - from purchase through event entry - while also supporting order monitoring and escalated resolutions. This role offers opportunities to grow into specialized areas, including support for initiatives like Game Center and other fan engagement experiences.

How your role contributes to the success of Vivid Seats:

Serve as the front line of the Vivid Seats brand, delivering high-quality, service-first experiences across every customer interaction
Build trust and loyalty by resolving customer inquiries with empathy, accuracy, and efficiency
Support seamless event experiences by guiding customers from purchase through ticket delivery and entry
Strengthen key partnerships (e.g., Capital One) by ensuring a consistent, high-standard experience for partner customers
Enhance customer satisfaction and retention through clear communication and effective problem-solving
Contribute to revenue support by assisting customers through concierge and rewards-based purchase experiences
Protect the customer experience by proactively monitoring and resolving order alerts and potential issues
Maintain accurate documentation and follow processes to ensure operational consistency and efficiency
Collaborate cross-functionally to resolve complex issues and improve internal workflows
Support fan engagement initiatives, including Game Center and trivia experiences, to deepen customer connection with the brand

How your role expectations will progress as a Customer Service & Fulfillment Specialist in the first 30, 90, and 180 days:

30 days in:

Complete new hire orientation, gaining the resources you need to be successful.
Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
Acclimate to team and company norms, business objectives, and Vivid Seats values.
Gain access to and familiarize yourself with our accounts and internal systems.
Shadow teammates and document what you have learned from observing and listening to their emails and calls.

90 days in:

Perform core responsibilities comfortably on your own.
Maintain, harvest and aid internal and external relationships to achieve progress and advance objectives.
Contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
Understand service level expectations, KPIs and other metrics to watch for

180 days in:

Apply methods to execute individual tasks that positively impacts the team.
Play an active role in continued learnings to advance skill sets necessary for team goals.
Handle front line customer escalations and follow ups.
Feel empowered to participate in extracurricular projects that will contribute to the success of the organization.

What You'll Bring:

1-2 years of customer service experience via phone, email and live chat.
Team player mentality and drive to contribute to culture and growth.
Sense of curiosity to ask questions and keenness to improve upon work.
Passion for live events (sports, concerts or theatre).
Flexible schedule to work evenings, weekends, and holidays.
Excellent verbal and written communication skills.
Experience with Zendesk or similar help desk software

Hours/Schedule:

Thu - Mon 3:30 PM - 12:00 AM
Hybrid Model (3 days in the Coppell, TX office and 2 days remote)
Full-Time Employee

Vivid Seats Pay Transparency Disclaimer: Full time offers from Vivid Seats include FLEX PTO; mental health days; medical, dental, and vision insurance; 401K matching; quarterly credits and discounts for attending live events; and a variety of additional workplace perks. The typical starting salary within the full salary range for this position can very. Factors which may affect starting salary include geographic market, relevant skills/experience, education, and other qualifications.

Starting Salary: $37,000

#LI-BW1

Our Commitment:
We are an equal opportunity employer that values the critical importance of a diverse workforce and sense of belonging. Many of our roles have flexible requirements and we encourage you to apply regardless of whether you meet every qualification.

Quick Apply

Refine Your Search

remote help desk jobs in carrollton, tx

Expedited Resolutions Associate

After-Hours IT Support Desk Technician

Desktop Support

IT Help Desk specialist

Global Service Desk Specialist II

IT Help Desk Analyst

Service Desk Technician

IT Technician (Tier 2)

Patient Success Advocate - 4 day Schedule

IT Help Desk Support II Plano, Texas, United States

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IT Support Specialist

IT - Support Technician I

MSP Help Desk/Service Desk Support - L2

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