Top 628 Senior technical support specialist Jobs in Carrollton, Tx

Staff Payroll Tax Processor
Intuit —Frisco, TX
- Microsoft Excel
- 5 years
- Finance
Senior Mechatronics Engineer
Capgemini —Dallas, TX
- $73,150 - $174,000 a year
- Full-time
- Computer science
- Computer Science
- Business development
- Paid holidays
- Disability insurance
10d
Senior CNC Machinist - Cutting Tool Technical Support
Productivity Inc —Richardson, TX
- $34 - $40 an hour
- Full-time
- Customer service
- Computer literacy
- Office
- Disability insurance
- Health insurance
Quick Apply
9d
Veterinary Technician / Licensed Veterinary Technician (LVT/RVT/CVT)
CityVet Oak Lawn —Dallas, TX
- $18 - $25 an hour
- Full-time
- Ability to walk for extended periods
- Mid-level
- Outpatient experience
- Health savings account
- Health insurance
Quick Apply
Radiology Tech
Medical City Arlington —Arlington, TX
- Full-time
- Surgery
- Mid-level
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
Senior HVAC Chiller Specialist
Accelera —Dallas, TX
- $42.75 - $60.50 an hour
- Full-time
- Clean driving record
- Hospital
- 5 years
Quick Apply
RN Pediatric ICU - Seasonal
Medical City Dallas —Dallas, TX
- $60 an hour
- PRN
- Surgery
- Mid-level
- Critical & Intensive Care
- Employee stock purchase plan
- Disability insurance
Quick Apply
Medical Lead Veterinarian
North Dallas Veterinary Hospital —Dallas, TX
- $150,000 - $185,000 a year
- Full-time
- Senior level
- Leadership
- 2 years
- Paid parental leave
- Disability insurance
Quick Apply
12d
Nuclear Medicine Technician
Medical City Dallas —Dallas, TX
- Full-time
- Surgery
- Mid-level
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
MATCO TOOLS Tech Ed-Sales Specialist (Texas)
Vontier Corporation —Grand Prairie, TX
- $70,000 - $90,000 a year
- Full-time
- Classroom
- Microsoft Outlook
- Inventory management
- Paid parental leave
- Health savings account
Quick Apply
Echo Tech II
Medical City Heart & Spine Hospitals —Dallas, TX
- Full-time
- Surgery
- Mid-level
- Radiology
- Employee stock purchase plan
- Disability insurance
Quick Apply
RN Endo Lab
Medical City Dallas —Dallas, TX
- Full-time
- Surgery
- Mid-level
- Perioperative Care
- Employee stock purchase plan
- Disability insurance
Quick Apply
13d
Specialist - Talent Acquisition (TEST)
Energy Transfer Partners —Dallas, TX
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Profit sharing
- Paid time off
Quick Apply
Site Reliability Engineer
System One —Dallas, TX
- $120,000 a year
- Extended hours
- Research
- Windows
- Analysis skills
Quick Apply
5d
Sr Specialist - Environmental
Energy Transfer Partners —Texas
- Full-time
- Word processing
- 8 years
- High school diploma or GED
Quick Apply
Cardiac Cath Lab Tech
Medical City Heart & Spine Hospitals —Dallas, TX
- Full-time
- Surgery
- Mid-level
- 3 years
- Employee stock purchase plan
- Disability insurance
Quick Apply
Registered Nurse CVOR
Medical City Plano —Plano, TX
- Full-time
- Surgery
- Mid-level
- Children
- Employee stock purchase plan
- Disability insurance
Quick Apply
RN Operating Room
Medical City Dallas —Dallas, TX
- 8 hour shift
- Surgery
- Mid-level
- Perioperative Care
- Employee stock purchase plan
- Disability insurance
Quick Apply
Registered Nurse Operating Room
Medical City Plano —Plano, TX
- Weekends only
- Surgery
- Mid-level
- Children
- Employee stock purchase plan
- Disability insurance
Quick Apply
Registered Nurse - Operating Room
Medical City Arlington —Arlington, TX
- Full-time
- Surgery
- Perioperative Care
- Leadership
- Employee stock purchase plan
- Disability insurance
Quick Apply

I want to receive the latest job alert for senior technical support specialist in carrollton, tx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

senior technical support specialist jobs near carrollton, tx

Staff Payroll Tax Processor

Intuit -
Frisco, TX

Apply Now

Job Details

Qualifications

Quality control corrective actions
Associate's degree in accounting
Knowledge management
Team member evaluation
Microsoft Excel
Defect resolution root cause analysis
Payroll tax processing
Case assessment
Payroll tax returns
Technical documentation
5 years
Bachelor's degree in finance
Defect rate reduction
Caseload management
Federal tax return preparation
Coaching
Bachelor's degree in business
Zoom
Slack
Associate's degree in finance
Performance feedback (performance evaluation method)
Improving operational efficiency
Finance
Continuous improvement
Team training
Handling customer service requests
Technical writing
Internal compliance assessments
Fundamental Payroll Certification
Meeting facilitation

Full Job Description

Overview

Come join Payroll Tax Operations (PTO) as a senior payroll tax expert and Subject Matter Expert (SME) on a team responsible for the end-to-end resolution of payroll tax issues across Notices, Corrections, Amendments, and Pay & File. The TP3 is a technical lead and catalyst for the team spending significant time as a resource for less experienced staff while independently owning the most complex cases in the queue. We are looking for a driven, expert-level payroll tax professional with a passion for solving hard problems, building team capability, and continuously improving the processes that deliver for our customers.

This role is primarily about fixing payroll tax problems, not running payroll. The TP3 resolves complex State and Federal tax notices, prepares and files amended returns across multiple states, corrects multi-period payroll tax errors, and ensures that the knowledge to resolve those issues gets transferred to the team. Candidates whose experience is concentrated in payroll processing rather than tax defect resolution will not be the right fit.

Responsibilities

Resolve the most complex State and Federal payroll tax notices in the team's queue including multi-quarter, multi-state, and penalty assessment scenarios owning the full case lifecycle from intake and root-cause analysis through agency response, submission, and confirmed closure.
Prepare and file amended Federal and State payroll tax returns (Form 941-X and state equivalents) across 10+ states end-to-end, including reconciliation to the original return, recomputed liability schedules, W-2c preparation, and SSA reconciliation.
Diagnose and resolve payroll tax errors spanning multiple pay periods or jurisdictions trace discrepancies to the originating payroll run, determine tax impact across all affected quarters, and drive the complete correction workflow to confirmed resolution.
Maintain high productivity case resolution resolving customer Correction, Amendment, and Notice resolution requests with high accuracy.
Monitor team WIP daily; identify aging cases, stuck holds, and Known Issues (KIs); resolve barriers proactively and bring systemic blockers to M1 with root-cause analysis and a recommended resolution path.
Serve as the primary real-time resource for TP1 and TP2 staff answering questions via Slack, Zoom, and side-by-side sessions while teaching the resolution process so the team builds capability, not dependency.
Conduct structured coaching sessions at least once per quarter with each assigned team member using the SBIC feedback model; increase frequency for agents who are underperforming or working through a learning gap.
Lead or contribute to team huddles, group QA sessions, and process meetings; serve as backup facilitator for Daily Stand-Ups when M1 is unavailable.
Author, review, and approve SOPs and Knowledge Base (KB) articles for core processes; identify recurring error patterns in QA data and bring corrective action recommendations to M1.
Identify trends and emerging compliance issues; communicate findings to M1 and relevant stakeholders with a recommended response; drive implementation of resolutions.
Support cross-functional collaboration with Corrections, Amendments, Pay & File, and Tax Notice teams to resolve interconnected customer issues end-to-end.

Qualifications

4+ years of payroll tax experience with a demonstrated focus on tax defect resolution for notice response, amended return preparation, and payroll error correction across multiple states.
Expert knowledge of State and Federal payroll tax notice types; proven ability to independently draft penalty abatement request and formal agency response letters with complete supporting documentation.
Hands-on experience preparing and approving amended Federal (Form 941-X, W-2c) and State payroll tax returns across all states, including jurisdictions with complex local requirements such as PA, OH, and more.
Deep knowledge of federal payroll tax law: FICA, FUTA, FITW, employment tax deposit schedules, and associated penalty and interest structures.
Multi-state payroll tax expertise: reciprocal agreements, resident and nonresident taxation, SUI account management, and local tax compliance across multiple jurisdictions.
Prior experience functioning as a lead, senior specialist, or SME; able to provide specific examples of coaching or training junior staff through complex resolution scenarios.
Deep knowledge of federal and state tax payment and filing regulations across all US jurisdictions; advanced Excel skills for reconciliation and audit trail work.
Strong written communication skills; SOPs and KB articles must be accurate, actionable, and written for a Tax processor audience without requiring revision.
Associate's or Bachelor's degree in Accounting, Finance, or Business preferred; equivalent experience accepted.
Certified Payroll Professional (CPP) preferred; expected within 18 months of TP3 placement. FPC accepted for candidates with 5+ years of demonstrated tax defect resolution experience. Enrolled Agent (EA) is a strong differentiator.
Experience at a payroll service bureau, PEO, or multi-client payroll tax operations environment strongly preferred.

Footer

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.

Apply Now

Refine Your Search

senior technical support specialist jobs in carrollton, tx

Staff Payroll Tax Processor

Senior Mechatronics Engineer

Senior CNC Machinist - Cutting Tool Technical Support

Veterinary Technician / Licensed Veterinary Technician (LVT/RVT/CVT)

Radiology Tech

Senior HVAC Chiller Specialist

RN Pediatric ICU - Seasonal

Medical Lead Veterinarian

Nuclear Medicine Technician

MATCO TOOLS Tech Ed-Sales Specialist (Texas)

Echo Tech II

RN Endo Lab

Specialist - Talent Acquisition (TEST)

Site Reliability Engineer

Sr Specialist - Environmental

Cardiac Cath Lab Tech

Registered Nurse CVOR

RN Operating Room

Registered Nurse Operating Room

Registered Nurse - Operating Room

I want to receive the latest job alert for senior technical support specialist in carrollton, tx

Related Searches

Explore jobs in more locations

Overview

Job Seeker Tools

Employer Tools

Browse

Stay Connected