Top 26 Reservation center associate Jobs in Carson, Ca

Call Center Agent - Front Office (Full Time)
Terranea Resorts —Rancho Palos Verdes, CA
- From $22.41 an hour
- Weekends as needed
- Sanitation
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Member Relations Associate
JEWISH FEDERATION OF GREATER LONG BEACH AND WEST ORANGE COUN —Long Beach, CA
- $18 - $20 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
14d
Front Desk Associate
Gravitas Beverly Hills —Beverly Hills, CA
- $20 - $25 an hour
- Weekends as needed
- Ability to walk for extended periods
- Ability to stand for extended periods
- 2 years
Quick Apply
Beauty Advisor
European Wax Center —Los Angeles, CA
- $17.87 - $25.00 an hour
- Part-time
- US work authorization
- Cleaning
- In-person
- Employee discount
- Opportunities for advancement
Quick Apply
7d
Valet Attendant – SoCal Medical Center $18.63/HR + Tips
Towne Park —Culver City, CA
- $18.63 an hour
- Part-time
- Hospital
- Writing skills
- Basic math
- 401(k)
Guest Service Associate - Sales & Guest Experience
European Wax Center —Culver City, CA
- $16.90 - $18.50 an hour
- Part-time
- In-person
- Communication skills
- Entry level
- Dental insurance
- Tuition reimbursement
Quick Apply
Front Desk Agent
Sage Hospitality —Santa Monica, CA
- From $22.55 an hour
- Part-time
- No experience needed
- English
- Hotel
- AD&D insurance
- Health insurance
1d
Front Desk Supervisor
Hilton LA Culver City —Culver City, CA
- $25 an hour
- Weekends as needed
- Mid-level
- Hotel
- 1 year
Reservation Coordinator
Oh So Original, Inc. —Burbank, CA
- $28 an hour
- Weekends as needed
- Microsoft Word
- OSHA
- Computer literacy
- Free parking
- Health insurance
Lead Guest Service Associate - Sales & Guest Experience (Marina Del Rey)
European Wax Center —Marina del Rey, CA
- $17 - $19 an hour
- Part-time
- Mid-level
- High school diploma or GED
- In-person
- Dental insurance
- Employee assistance program
Quick Apply
Spa Front Desk - 1HWH
Arch Amenities Group —West Hollywood, CA
- $15 - $24 an hour
- Weekends as needed
- Residential
- Ability to climb stairs
- High school diploma or GED
Quick Apply
Reservation Specialist
Lucky Strike Entertainment —Los Angeles, CA
- $21.63 - $24.04 an hour
- Weekends as needed
- Microsoft Outlook
- Communication skills
- Entry level
- Employee stock purchase plan
- Health insurance
16h
Night Auditor - Front Desk
The Huntley Hotel —Santa Monica, CA
- $22.50 - $25.00 an hour
- Overnight shift
- Background check
- Bachelor of Science
- Basic math
Quick Apply
Assistant Community Manager
FirstService Residential —Los Angeles, CA
- $24 - $25 an hour
- Overtime
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
13d
Front Desk Supervisor
Holiday Inn & Suites Anaheim —Anaheim, CA
- $22 an hour
- Weekends as needed
- Mid-level
- Hotel
- 1 year
Front Desk Supervisor
Hersha Hospitality Management, LP —Culver City, CA
- $25 an hour
- Weekends as needed
- Mid-level
- Hotel
- 1 year
Full Service Restaurant Host/Hostess
Panda Inn —Glendale, CA
- $16.90 - $19.90 an hour
- Email
- 18 years or older
- High school diploma or GED
- Ability to lift 50 pounds
- Paid training
- Disability insurance
Quick Apply
Lead Guest Service Associate - Sales & Guest Experience (Culver City )
European Wax Center —Culver City, CA
- $17 - $19 an hour
- Sales
- Front desk
- Marketing
Quick Apply
Lead Guest Service Associate - Sales & Guest Experience (Los Angeles Westwood)
European Wax Center —Los Angeles, CA
- $18 - $19 an hour
- Part-time
- Mid-level
- In-person
- Leadership
- Dental insurance
- Employee assistance program
Quick Apply
13d
Associate Director of Recreation Programs
California State University, Fullerton —Fullerton, CA
- $83,000 - $105,000 a year
- Online Application
- English
- Research
- Office

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Call Center Agent - Front Office (Full Time)

Terranea Resorts -
Rancho Palos Verdes, CA

Apply Now

Job Details

Full-time
From $22.41 an hour

Benefits

Dependent care reimbursement
Health insurance
Dental insurance
Flexible spending account
Paid time off
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Employee relationship building
Stakeholder relationship building

Full Job Description

Overview:

Provides courteous, professional and efficient services to internal or external callers/guests by utilizing hotel telephone system, radios, and multiple computer software and company resources to fulfill requests, answer questions and provide solution to problems for guest satisfaction.

Promptly answer phones using a positive and articulate speaking voice with proper verbiage. Exercise judgment while handling guest inquiries, and respond promptly with accurate and thorough information according to the individual needs of guests.

Listen and extend assistance in order to resolve challenges quickly and efficiently, using experienced judgment and discretion and all tools and resources provided. Resolve guest challenges, conducting thorough research to develop the most effective solution for the guest.

Responsibilities:

Understand and practice Terranea Core Values on a daily basis.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Answer phone system using a positive and articulate voice.
Respond to all incoming telephone calls within 3 rings, using proper salutation and closing.
Route callers to requested guest or hotel department
Assist guests with concierge services such as: restaurant reservations and recommendations, driving directions, transportation needs and other requests as needed using ALICE and Open Table systems.
Must be able to answer all calls, internally or externally, relating to Front Desk inquiries.
Take all in house calls and enter into HotSOS for dispatch to appropriate department.
Respond to dispatches with radio communication system for all Porter and Valet requests.
Follow up on all calls to ensure guest satisfaction.
Assist guests with billing issues and make necessary adjustments.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Document all guest requests, opportunities or challenges in Opera; resolving those opportunities that you feel comfortable doing so, to ensure guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Maintain complete knowledge at all times of:
- All hotel features/services, hours of operation.
- All room types, numbers, layout, decor, appointments and location.
- All room rates, special packages and promotions.
- Daily house count and expected arrivals/departures.
- Room availability status for any given day.
- Scheduled in-house group activities, locations and times.
- All hotel and departmental policies and procedures.
Access all functions of the computer system.
Record wake-up calls into Opera system.
Make wake-up calls logged in the Opera system.
Create package cards for all reservations that include credits for incidental charges and alert the reservations.
Apply Consortia resort credits to reservations that are due to checkout.
Provide callers with accurate information on hotel facilities and services.
Input all guest opportunities and challenges regarding Housekeeping or Engineering in HotSOS, resolve immediately and notify designated department as needed.
Follow up with guest’s opportunities and challenges regarding Housekeeping or Engineering to ensure completion and guest satisfaction.
Manage and respond to emergency system, in a calm and professional demeanor and notify security of situation.
Complete daily checklist and provide any pass-on information to next shift.
Complete any assignments from managers in timely manner.
Set up work station with necessary supplies and resource materials.
Secure headset to console and log onto systems.
Accommodate all telephone requests in a congenial manner within company standard.
Monitor telephone system problems and maintain log as needed.

Additional Duties & Responsibilities:

Hearing and visual ability to observe and detect signs of emergency situations.
Be familiar with the Front Desk, Call Center, Housekeeping and Reservations department’s policies, procedures and overall operations.

Qualifications:

Ability to communicate, both verbally and written, effectively with guests, vendors and co-workers.
Strong organization, motivation, and interpersonal skills.
Critical thinking, problem solving, judgement, and decision making abilities.
Strong verbal and written communication skills. Fluent in multiple languages is highly preferred.
Detailed oriented and strong organizational and multi-tasking skills.
Ability to effectively cope with change, handle risk and uncertainty comfortably, ability to shift gears at a moment’s notice while being composed under pressure. Doesn’t show frustration when dealing with upset guests or associates.
Relates to all types of people – up, down, and sideways, inside and out the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably.
Genuinely cares about people, demonstrates real empathy and the joys and pains of others.
Professional and appropriate business appearance and demeanor aligned with the Terranea brand, culture and grooming policy.
Flexibility to meet the demands of a 24-hour operation. Due to the nature of the hospitality industry, associates may be required to work varying schedules, including holidays and weekends to accommodate the business and demands of the property.

Experience, Education, & Licensure:

High school diploma or equivalent
Completion of College Level courses with concentration in Business or Hospitality is strongly desirable.
One (1) or more years’ experience in the Hospitality Industry; preferably in Front Office, PBX/Rooms Division.
Previous guest relations training

Compensation:

Base Pay Start Rate: $22.41

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match!

Apply Now

Refine Your Search

reservation center associate jobs in carson, ca

Call Center Agent - Front Office (Full Time)

Member Relations Associate

Front Desk Associate

Beauty Advisor

Valet Attendant – SoCal Medical Center $18.63/HR + Tips

Guest Service Associate - Sales & Guest Experience

Front Desk Agent

Front Desk Supervisor

Reservation Coordinator

Lead Guest Service Associate - Sales & Guest Experience (Marina Del Rey)

Spa Front Desk - 1HWH

Reservation Specialist

Night Auditor - Front Desk

Assistant Community Manager

Front Desk Supervisor

Front Desk Supervisor

Full Service Restaurant Host/Hostess

Lead Guest Service Associate - Sales & Guest Experience (Culver City )

Lead Guest Service Associate - Sales & Guest Experience (Los Angeles Westwood)

Associate Director of Recreation Programs

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