Top 1604 Customer service account representative Jobs in Carson Ca

Member Service Representative
Champion Health Plan/ Champion Payer Solutions —Long Beach, CA
- From $22 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Freight Forwarding Operations and Customer Service Agent - Air Export
DP World —Long Beach, CA
- From $65,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Personal Lines Client Services Representative
Farmers Insurance Group —Torrance, CA
- $24 - $28 an hour
- Full-time
- Customer service
- Computer literacy
- Office
- Paid holidays
- Health insurance
Quick Apply
12d
Customer Service Representative
Career Group Finance —Costa Mesa, CA
- $20 - $23 an hour
- Full-time
- In-person
- Entry level
- Commercial
Quick Apply
1d
ONSITE -Customer Service Call Center in El Segundo, CA
Adecco —El Segundo, CA
- $24 - $25 an hour
- Contract
- Military encouraged
- Fair chance
- In-person
- Commuter assistance
- Paid holidays
Quick Apply
10d
Customer Service Consultant
Republic Services —Gardena, CA
- $23.40 - $32.17 an hour
- Full-time
- Research
- Mid-level
- High school diploma or GED
- AD&D insurance
- Employee stock purchase plan
11d
Customer Service Associate I
Dollar Tree —Torrance, CA
- $18.50 - $19.00 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Patient Service Representative - Gardena
UCLA Health —Gardena, CA
- $27.74 - $39.36 an hour
- Full-time
- Spanish
- English
- Administrative experience
4d
Customer Service Representative 1230 Rev 08/28/25
City of Los Angeles, CA —Los Angeles, CA
- $66,669 - $105,736 a year
- Full-time
- Office
- Entry level
Lead Airport Agent - Customer Service
Envoy Air Inc. —Los Angeles, CA
- $32.65 an hour
- Weekends as needed
- Microsoft Word
- 18 years or older
- Computer literacy
- Life insurance
Patient Service Representative-Redondo Beach Primary, Specialty, & Immediate Care
UCLA Health —Redondo Beach, CA
- $31.88 - $45.66 an hour
- Full-time
- Mid-level
- Computer skills
4d
Customer Service Representative
DocMagic —Torrance, CA
- $25 - $31 an hour
- Full-time
- Microsoft Outlook
- High school diploma or GED
- Entry level
- Paid holidays
- Health insurance
Quick Apply
HVAC Customer Care & Scheduling Representative
Cloud Comfort HVAC —Torrance, CA
- $18 - $24 an hour
- Full-time
- Spanish
- English
- Organizational skills
- Paid training
- Health insurance
Quick Apply
12d
Customer Service Associate
Dollar Tree —Long Beach, CA
- $17.00 - $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Order Processor & Customer Service Representative – Hospitality Goods
Vanderlyn Hospitality Group —Culver City, CA
- $68,640 - $75,000 a year
- Full-time
- Writing skills
- Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Cargo Service Representative/Contract (Entry-Level)
Japan Airlines (JAL) —Los Angeles, CA
- $25.00 - $35.43 an hour
- Weekends as needed
- Background check
- Google Workspace
- Management
- Health insurance
- Dental insurance
Quick Apply
10d
Part-time Weekend Customer Service Associate / Cashier - Lomita Shell
Shell Gas Station -Lomita Blvd + Crenshaw Blvd —Lomita, CA
- $17 - $19 an hour
- Part-time
- In-person
- Entry level
- Health insurance
Quick Apply
4d
Member Service Representative (Full-Time) - Hawthorne
Navy Federal Credit Union —Hawthorne, CA
- $23.75 - $27.55 an hour
- Online Application
- Research
- Mid-level
- Office
- Referral program
3d
Mortgage Customer Service Specialist
Consolidated Analytics —Los Angeles, CA
- $40 - $60 an hour
- Temporary
- 5 years
- Office
- In-person
Quick Apply
Insurance Customer Service Representative - Mandarin Speaker Required
State Farm Agency —Hacienda Heights, CA
- $42,000 - $80,000 a year
- Part-time
- English
- Office
- Communication skills
- Tuition reimbursement
- Paid time off
Quick Apply

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Member Service Representative

Champion Health Plan/ Champion Payer Solutions
Long Beach, CA

Quick Apply

Job Details

Full-time
From $22 an hour

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Flexible schedule

Qualifications

Spanish
Customer communication
Teamwork
Customer retention
Managed care
Managed care organization experience
Call center experience
HIPAA
English
Vietnamese
High school diploma or GED
Medical terminology

Full Job Description

SCOPE OF ROLE

The Member Service Representative (MSR) serves as the first point of contact for customers, providers, and advocates, ensuring exceptional customer experiences through accurate and helpful communication. This role involves handling incoming calls from Medicare Advantage members, assisting with benefit inquiries, referrals, claims, and guiding them to community resources as needed. The ideal candidate will be bilingual, proficient in medical terminology, and knowledgeable in CMS, Medicare, and HIPAA regulations. Strong proficiency in Microsoft Applications and a commitment to delivering top-tier service are essential.

ROLE RESPONSIBILITIES

The Member Service Representative job description is intended to point out major responsibilities within the role, but it is not limited to these functions:

KEY RESPONSIBILITIES % OF TIME

 Serve as the primary point of contact for customers, providers, and advocates, handling calls with professionalism and courtesy.

 Provide clear, concise, and accurate information to ensure customers fully understand their benefits, referrals, claims, and available resources.

 Ensure prompt and efficient service by answering all incoming calls within the

department’s established time frame.

 Escalate complex issues to management or relevant departments as necessary to

ensure customer concerns are thoroughly addressed.

 Collaborate with internal teams to resolve problems and enhance overall customer

satisfaction.

 Accurately document customer interactions, including actions taken, resolutions

provided, and any follow-up required.

 Adhere to department policies and HIPAA regulations to maintain confidentiality and

security of member information.

 Manage complaints, grievances, and appeals efficiently according to department

protocols.

 Assist in onboarding and training new staff, sharing knowledge and best practices.

 Complete required training promptly to stay current with procedures, systems, and

regulations.

 Consistently meet or exceed standards for quality, productivity, and adherence to

schedules.

 Participate in outbound call campaigns for welcome calls, enrollment verification calls, appointment scheduling,

retention efforts, and other health-related programs.

 Contribute to policy and procedure development related to customer experience.

 Stay updated on CMS, Medicare, and HIPAA regulations to ensure compliance and

provide accurate information.

 Utilize medical terminology and healthcare knowledge to assist members with inquiries.

 Adapt to changes in shifts, responsibilities, and operational needs as required.

 Facilitate member requests for provider changes, transportation, and other assistance.

 Maintain a positive attitude and practice excellent customer service principles.

 Perform other duties as assigned to contribute to the team and department’s success

EDUCATION, TRAINING, AND PROFESSIONAL EXPERIENCE

 High School diploma or GED required.

 Associate degree (AA) degree (preferred).

 Minimum (2) or more years of direct customer service EXPERIENCE

 Knowledge of Medi-Cal, Medicare Managed Care Plans.

 Medical front office experience preferred.

PROFESSIONAL COMPETENCIES

 Strong communication skills (verbal and written).

 Highly organized with the ability to prioritize work to meet deadlines.

 Strong adaptability and openness to change.

 Knowledge of HIPAA regulations with a commitment to data privacy.

 Strategic skills in problem-solving, critical thinking, and innovation.

 Ability to collaborate effectively with business partners throughout the organization.

 Experience assisting members with Medicare Advantage or HMO, including referrals and authorizations.

 Outbound/inbound call center experience with a focus on problem-solving and escalation.

 Bilingual in English/Spanish or Vietnamese/English required.

 Proficiency in Microsoft Applications (Word, Excel, Outlook).

 Ability to multitask and prioritize tasks effectively.

 Flexibility to work varying shifts, including evenings and weekends.

LICENSURES AND CERTIFICATIONS

No licensures or certifications are required.

WORK ENVIRONMENT and ESSENTIAL PHYSICAL FUNCITONS:

Work Environment:

 Must be available for scheduling 7 days a week, including evenings, overnights, weekends, and holidays.

 Shifts may change based on operational needs; flexibility is essential.

Essential Physical Functions:

 Ability to work onsite in an open office setting, primarily sitting at a desk and working on a computer.

 Regularly required to talk, hear, stand, walk, sit, and use hands to handle or feel objects and controls.

 Frequently lifts/moves up to 10 pounds. Specific vision abilities include close vision and the ability to adjust focus.

EEO/AFFIRMATIVE ACTION STATEMENT

As an Equal Opportunity/Affirmative Action Employer, we welcome and employ a diverse group of employees committed to meeting the needs of Champion Payer Solutions/ Champion Health Plan, our consumers, and the communities we serve. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Job Type: Full-time

Pay: From $22.00 per hour

Benefits:

401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Vision insurance

Experience:

Managed care: 2 years (Required)

Language:

Spanish (Preferred)
Vietnamese (Preferred)

Ability to Commute:

Long Beach, CA 90815 (Required)

Ability to Relocate:

Long Beach, CA 90815: Relocate before starting work (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

customer service account representative jobs in carson ca

Member Service Representative

Freight Forwarding Operations and Customer Service Agent - Air Export

Personal Lines Client Services Representative

Customer Service Representative

ONSITE -Customer Service Call Center in El Segundo, CA

Customer Service Consultant

Customer Service Associate I

Patient Service Representative - Gardena

Customer Service Representative 1230 Rev 08/28/25

Lead Airport Agent - Customer Service

Patient Service Representative-Redondo Beach Primary, Specialty, & Immediate Care

Customer Service Representative

HVAC Customer Care & Scheduling Representative

Customer Service Associate

Order Processor & Customer Service Representative – Hospitality Goods

Cargo Service Representative/Contract (Entry-Level)

Part-time Weekend Customer Service Associate / Cashier - Lomita Shell

Member Service Representative (Full-Time) - Hawthorne

Mortgage Customer Service Specialist

Insurance Customer Service Representative - Mandarin Speaker Required

I want to receive the latest job alert for customer service account representative in carson ca

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