Top 5 Client support desk analyst Jobs in Carson City, Nv

Client Support Desk Analyst
defi AUTO LLC —Carson City, NV
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Inpatient Coding Auditor
Huron Managed Services LLC —Carson City, NV
- $38.46 - $52.40 an hour
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Dental insurance
Quick Apply
9d

Related jobs to explore

Based on your search for client support desk analyst

System Support Analyst
The AMES Companies, Inc. —Reno, NV
Must be proficient in O365, MS Azure, Active Directory, knowledge of Networking and PC repair and installation, knowledge of printer/copiers and label printers,…
Quick Apply
14d
Client Support Desk Analyst
defi AUTO LLC —Carson City, NV
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Client Support Desk Analyst
defi AUTO LLC —Columbus, OH
In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues,…
$60,000 - $75,000 a year
Quick Apply
Service Desk Analyst I (Columbus)
RedHelm —Columbus, OH
Valid driver's license and reliable transportation may be required. Perform basic user account administration, including password resets, group membership…
Quick Apply
14d

Show more jobs in cities nearby

I want to receive the latest job alert for client support desk analyst in carson city, nv

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client support desk analyst jobs near carson city, nv

Sports Analyst jobs in New Jersey

Criminal Analyst jobs in Boston, MA

Direct Support Professional jobs in Salt Lake City, UT

Support Analyst jobs in Chicago, IL

Support Analyst jobs in Louisville, KY

Support Analyst jobs in Wright Patterson Afb, OH

Support Analyst jobs in San Diego, CA

Supply Chain Analyst jobs in Atlanta, GA

Nurse Auditor jobs in New Jersey

Auditor jobs in Orlando, FL

Night Auditor jobs in Columbia, SC

Auditor jobs in Columbus, OH

Client Support Desk Analyst

defi AUTO LLC -
Carson City, NV

Quick Apply

Job Details

Full-time
$60,000 - $75,000 a year

Qualifications

SQL
Customer support ticket management
Query management

Full Job Description

About defi SOLUTIONS:

It’s an exciting time to join defi!

defi SOLUTIONS is a pioneer in end-to-end, SaaS loan originations, servicing, and managed servicing solutions. Our customers include the highest-volume captive auto lenders, banks, credit unions, and finance companies in North America. We have more than three decades of experience helping lenders reduce time-to-market, streamline operations, and customize lending processes with proven, scalable performance. Learn more at defisolutions.com and follow us on LinkedIn.

About the Role:

In this position, you will work in a fast-paced environment and interface directly with system administrators and key business decision makers supporting defi's Auto Loan Originations and Servicing Products. You will be the "Face of defi SOLUTIONS" in supporting and providing analysis to our clients, who include some of the largest lenders in the United States. In this challenging, hands-on role, you will help defi deliver the next generation lending experience for our clients through collaboration, resolving issues, answering questions, and gathering feedback. This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software products. This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support.

By working directly with clients and internal stakeholders, you can help shape software requirements, build relationships, and directly contribute to the business goals. Your contributions correlate to recognition and growth opportunities within the organization. The Client Service Desk is the hub of the organization as we interact with multiple departments and levels within the organization. This position provides exposure to new software and the ability to work with and influence others.

Essential Job Responsibilities:

Review client configurations and business processes to address challenges and satisfy business needs
Analyze, troubleshoot, and resolve complex application issues
Triage cases to isolate issues and determine priority and resolution path
Identify opportunities to enhance client product experiences
Effectively interact and communicate with internal stakeholders to deliver on client expectations
Advocate for clients by escalating urgent requests and efficiently prioritizing cases
Determine resolution or alternatives, develop and implement solutions, or engage appropriate resources
Identify roadblocks and drive progress to resolution
Efficiently manage assigned cases and prioritize workload to meet Internal and client SLAs
Support software QA testing and validation
Perform other duties as required

Required Qualifications:

Minimum of three to five (3-5) years' experience in lending, financial services, technology, and/or SaaS companies
Experience working in high volume case or ticketing queues
Basic SQL query abilities/experience
Excellent critical thinker; demonstrating strong problem-solving skills
Analytical and process oriented
Detailed and thorough
Excellent oral and written communication skills
Demonstrates accountability and personal ownership
Self-starter with a passion for client satisfaction

Preferred Qualifications:

ServiceNow experience preferred
Loan Servicing experience preferred
Accounting experience preferred

Affirmative Action/EEO statement:

defi SOLUTIONS is an Equal Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Quick Apply

Refine Your Search

client support desk analyst jobs in carson city, nv

Client Support Desk Analyst

Inpatient Coding Auditor

Related jobs to explore

Explore jobs in cities nearby

I want to receive the latest job alert for client support desk analyst in carson city, nv

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected