CitizenWorks wasn’t built to support the 2% of people who already get AI. It was built for the rest of us. The other 98% of people who are curious about it, who see its potential, and feel like they’re already behind.
We believe AI is a superpower and we exist to help companies learn to build with it, lead with it, and use it through practical skills, workflows and confidence.
Our solutions meet companies where they are by building the bridge between where AI is going and where the workforce is today. With a focus on taking the repetitive, soul-draining work off people’s plates, we help employees get back to the work they actually love.
Human led adoption. Capability over dependency. Process before technology.
If those three lines resonate, you already think like we do and you should keep reading.
Who We Are
Our founder, Jamie Christensen, started CitizenWorks on the belief that you don’t have to know how to code to build tools that work for you. We help non-technical teams across healthcare, legal, and trades stop drowning in repetitive work, by providing training and by building systems for them.
The thing we’re proudest of has nothing to do with revenue. It’s our community workshop series that takes the scariness out of AI for people who’ve never touched it. We strongly believe that AI is a superpower, not a replacement for humans.
We're innovative, fast, and genuinely easy to work with.
What This Role Actually Is
This role exists because Jamie is currently the bottleneck. She's personally hands-on with half the active client roster, and the company can't grow past her calendar. We'd like to fix that.
This role has two jobs hiding inside one title, and they happen in this order. First, you sit with a client's team and get to know them as people, building real trust before you ever touch a tool.
Second, once you understand how they actually work and where they're stuck, you design and build the solution yourself using modern AI tools, with engineering support quality-checking your work so implementation goes smoothly.
You do not need to be a software engineer to succeed here. You do need to be the kind of person who's picked up technical skills while doing a real job (project management, marketing, ops, design, customer success, etc.) and who gets genuinely excited about tools like Claude Code or n8n that let you build real solutions without writing software from scratch.
But the order matters: relationships come first, tech comes second. The technical side is teachable. The people side is not.
What You’ll Own
- Full client engagements from first conversation to delivered solution, it's yours start to finish
- Discovery sessions with potential clients that surface how a team actually works, not just what they say they do
- Designing AI solutions and automations that fit how people already operate, not the other way around
- Hands-on building with modern AI tools like Claude Code and n8n, with engineering support to QA your work before delivery
- Driving adoption after launch, because a tool nobody uses is the same as no tool at all
- Translating technical concepts into plain language clients can actually act on
- Tracking and reporting ROI: time saved, costs cut, headaches avoided
- Co-leading beginner AI workshops for clients and public audiences
- Helping build the playbooks and SOPs for this role so we continue to grow
Where This Role Can Take You
This role doesn't just exist to keep you busy with behind-the-scenes support tasks.
It exists because our founder can't work on the business and in the business at the same time. We need someone who is comfortable stepping in to lead client engagements end to end with real ownership that empowers CitizenWorks to take on more clients and get automation into more people's hands.
This is your shot to become a trusted adviser at a subject-matter expert level and shape how we continue to expand the company.
You’re the Right Fit for This Role If…
- You’ve worked inside a real business (PM, marketing, ops, customer success, design) and picked up technical skills along the way; you’re not a lifelong consultant whose only ever advised, and you’re not a software engineer who’s never had to sit across from a client and lead a conversation
- You’re genuinely good with people: You read a room fast, build trust quickly, and you can explain a complex idea to non-technical folks in plain language without making anyone feel small for not already knowing it
- You’ve used AI building tools, Claude Code, Cursor, n8n, or similar, to actually build something useful, not just talk about building something
- You bring the research and reasoning when you push back on an idea. “I just think we should…” doesn’t fly here. “Here’s what I found and here’s why…” does
- You’re comfortable owning a project end to end without a detailed playbook for every situation, and you improve the playbook as you go
- You show up prepared, professional, and present (yes, camera on for meetings)
- You don't just hand over information. You hand over a plan and then execute.
- You propose ideas to the team and run with them. You don't need the founder in the room to collaborate with clients and coworkers.
- You’re excited and stay curious about tools that change every few months and how to use them more effectively
This Might *Not* Be the Job For You If…
- You’d rather wait to be told exactly what to do
- You need a slow, methodical pace to feel comfortable.
- You’re more comfortable advising what could be done than actually building solutions
- You think explaining things simply means “dumbing” them down
- You need a fully built process before you can get moving
- You’re an engineer at heart who’d rather not deal with or communicate with clients
- You do not feel comfortable creating workshop materials or delivering them
What Working With the Founder Looks Like
Jamie tells you straight when something's working and when it's not.
She encourages respectful pushback on how things are done but you better bring the research or experience to back it up. "I just think we should..." doesn't land. But "here's what I found and here's why" does.
She's not looking for someone to micromanage. She's looking for someone she can assign a client project to and know it will be handled the way she would.
The more you own without being asked, the faster this company grows and we all win!
What Other Details You Should Know
- Status: Full-Time (32+ hours/week)
- Location: Reno, NV (Hybrid: remote + on-site at client offices)
- Schedule: Typically M-F between 9am-5pm with flexibilty
- Pay: $75–$90 per hour, DOE
- Perks: Generous PTO, Paid Holidays, KILN Membership
- Reports to: CEO
What Makes Working at CitizenWorks Different
The company may still be young, but we have already achieved incredible milestones, and we have no plan to stop there.
You're not joining something finished. You're joining something still being built, by the people actually doing the work.
If you've ever wanted to be on the ground floor of something real and your fingerprints end up on the solutions that saved clients hours of busy work, kept money in their pocket, and delivered results they won't stop bragging about, this is that opportunity.
To learn more about Citizen Works, please visit our website at citizen-works.com.
How Our Interview Process Works
- Apply with your resume and answer screening questions
- If there’s a fit, we’ll reach out to schedule a brief phone interview, just a casual conversation
- Finalists are invited to a personal interview with our founder
- You’ll hear from us within one week of your interview with a decision, either way
- We’ll run reference checks on the final candidate and make an offer if it’s a match
Citizen Works is an equal opportunity employer, and we’re committed to building a team that reflects the communities we serve. We are a drug-free workplace and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Pay: $75.00 - $90.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Application Question(s):
- Are you confident leading meetings with C-Level/Owners and Public Workshops?
- Do you have at least 2 years' experience using AI tools to build automations?
- This is NOT a software engineer position. You won't be writing production code or maintaining codebases, you'll be architecting and implementing AI-powered automations, workflows, and integrations that solve real business problems for clients. Think "builder who speaks fluent AI tools' more than 'engineer who ships software."
This is automation architecture and client-facing implementation, not engineering deliverables like sprints, pull requests, or technical debt management.
Provide a brief summary of how your work experience meets this requirement.
- This job is NOT remote. Are you located in the Reno, NV or surrounding area? Applicants not located in Reno, NV will be automatically rejected.
Experience:
- AI models: 1 year (Required)
Location:
- Reno, NV 89502 (Required)
Ability to Commute:
- Reno, NV 89502 (Required)
Work Location: Hybrid remote in Reno, NV 89502
