Top 11 Customer support & client services managers Jobs in Cartersville, Ga

Director, Customer Care
RXO, Inc. —Marietta, GA
- Full-time
- Microsoft Outlook
- Military
- Pass drug screening
- Paid holidays
- Disability insurance
Customer Service Manager
Hanes Companies —Calhoun, GA
- Full-time
- Mid-level
- Team management
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
Customer Service Manager
Alfa Insurance - Jimmy Cooper Agency —Powder Springs, GA
- $33,000 - $50,000 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Paid time off
- Opportunities for advancement
Quick Apply
Call Center Manager
Arrow Exterminators —Woodstock, GA
- Full-time
- Mid-level
- 3 years
- Mentoring
Quick Apply
2d
Sales Administration Supervisor
Yanmar Compact Equipment North America, Inc. —Adairsville, GA
- Full-time
- Inventory management
- 5 years
- Mid-level
- Health savings account
- AD&D insurance
Quick Apply
3d
Customer Service Supervisor
PetSuites —Woodstock, GA
- Weekends as needed
- Mid-level
- Supervising experience
- Conflict management
- Paid training
- Disability insurance
Quick Apply
Entry-Level AT&T Manager
Praxis Management Group, inc —Woodstock, GA
- $57,273.23 - $68,974.21 a year
- Full-time
- Background check
- Sales
- Customer service
Quick Apply
5d
Senior Manager - Customer Experience
CarMax Business Services, LLC —Kennesaw, GA
- $104,600 - $167,400 a year
- 8 hour shift
- Management
- Marketing
- 5 years
- Paid jury duty
- Paid holidays

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Field Service Manager
InfoSight Corporation —Chillicothe, OH
Valid driver’s license and clean driving record. 5+ years of experience in field service or technical service roles, with 2+ years in a supervisory or…
$70,000 - $90,000 a year
Quick Apply
Customer Service Representative Lead - New Albany
WesBanco Bank, Inc. —Columbus, OH
Charged with maintaining appropriate levels of cash as assigned by the Bank through ordering and shipping of money. Expected to perform the duties of a CSR.

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Director, Customer Care

RXO, Inc. -
Marietta, GA

Apply Now

Job Details

Full-time

Benefits

Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance

Qualifications

Vendor relationship building
Customer relationship building
Microsoft Outlook
Managing teams in a customer support role
Spreadsheets
Employee relationship building
Key Performance Indicators
Leading team collaboration initiatives
Process improvement planning
Cross-functional team management
Cross-functional communication

Full Job Description

Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

At RXO, we're constantly looking for talented professionals who can deliver exceptional service and create outstanding customer experiences.

As a Director, Customer Care , you will provide strategic leadership and operational oversight for customer care teams supporting our customers, carriers, and business partners.

In this role, you will be responsible for driving service excellence, developing high-performing teams, enhancing customer satisfaction, and ensuring operational efficiency across a fast-paced, customer-centric environment. You'll partner closely with Operations, Sales, Technology, and Executive Leadership to deliver consistent service experiences while supporting business growth and continuous improvement initiatives.

Become a part of our fast-growing, dynamic team and we'll give you the tools to build a rewarding career.

What your day-to-day will look like:

Lead and develop a high-performing Customer Care team by establishing clear expectations, coaching employees, and promoting a culture of accountability and engagement.
Oversee workflow management, resource allocation, and service performance to ensure customer commitments are met and operational goals are achieved.
Utilize service management KPIs and operational metrics to monitor performance, balance workloads, and drive continuous improvement initiatives.
Support the development and execution of service management processes that improve customer satisfaction, responsiveness, and overall service quality.
Build and maintain strong customer and vendor relationships, serving as a key escalation point and participating in customer meetings and onsite visits as needed.
Analyze operational performance trends and identify opportunities for process improvements, training initiatives, and system enhancements.
Manage workforce planning and staffing for a 24/7 operation, ensuring appropriate coverage during peak business periods, holidays, and customer month-end and quarter-end close activities.
Partner with cross-functional teams to support business objectives, operational excellence, and customer growth opportunities.

At a minimum, you'll need:

Bachelor's degree or equivalent related work or military experience.
7+ years of customer service, customer care, operations, supply chain, or logistics leadership experience.
3+ years of people leadership experience managing high-performing teams.
Experience managing service levels, operational performance metrics, and customer escalations.
Strong analytical and problem-solving skills with the ability to leverage data to drive business decisions.
Excellent communication, interpersonal, and relationship-building skills.
Proven ability to lead cross-functional initiatives and drive operational improvements.
Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Outlook.

It'd be great if you also have:

Experience within transportation, logistics, supply chain, or freight operations.
Experience leading customer care, contact center, customer success, or service operations teams in a 24/7 environment.
Knowledge of customer service performance metrics, workforce planning, and service management best practices.
Experience with CRM, case management, reporting, and business intelligence platforms.
Demonstrated success implementing process improvements, automation initiatives, and operational efficiency programs.
Experience managing customer-facing teams supporting enterprise-level customers.

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.

Apply Now

Refine Your Search

customer support & client services managers jobs in cartersville, ga

Director, Customer Care

Customer Service Manager

Customer Service Manager

Call Center Manager

Sales Administration Supervisor

Customer Service Supervisor

Entry-Level AT&T Manager

Senior Manager - Customer Experience

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