Top 2 Desktop support specialist Jobs in Cartersville, Ga

IT Support Specialist
Surya Carpet —White, GA
- Microsoft Outlook
- Mid-level
- Office
12d
IT Client Support Specialist II
Miura America Co., Ltd. —Rockmart, GA
- $50,000 - $58,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
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IT Support Specialist
SageHome Brands LLC —Atlanta, GA
High school diploma or equivalent required; associate degree, technical certification, or coursework in Information Technology, Computer Science, or a related…
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Desktop Support Specialist
Proteam Solutions —Columbus, OH
We are seeking a skilled professional to resolve software, hardware, and network issues, offering technical assistance to a diverse range of customers and…
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IT Support Specialist

Surya Carpet -
White, GA

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Job Details

12 days ago

Qualifications

Network troubleshooting
Microsoft Outlook
Windows
Desktop (troubleshooting support)
Collaborative technology platforms
Microsoft Teams
SharePoint
IP networking
Video conferences (communication methods)
Video conferencing systems operation
Ticketing system technical support

Full Job Description

About Surya Inc.

Surya Inc. is an innovative home furnishings company catering to a variety of lifestyles. Surya Inc.’s thoughtfully curated design-forward furniture, rugs, textiles, lighting, wall decor and accents are available worldwide through leading retailers, interior designers, and online stores. The Surya Inc. family of brands includes Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. Surya Inc. has been named to the Inc. 5000 annual list of America's fastest growing privately held companies ten times.

Overview:

Join a growing IT team that keeps employees productive through reliable, friendly, and timely technical support. In this helpdesk-focused role, you’ll be the first point of contact for IT requests—troubleshooting issues, guiding users, and coordinating resolutions to keep day-to-day work running smoothly.

You’ll resolve requests through a ticketing workflow, communicate clearly on status and next steps, and know when to escalate—while building trust through a great customer experience.

We’re looking for someone who is hands-on, curious, and comfortable in a fast-moving environment. You have strong Windows and Microsoft 365 fundamentals, enjoy solving problems, and can manage multiple tickets while keeping users informed. This role reports to the IT Manager.

What You’ll Do:

Serve as the first point of contact for IT support requests via ticketing system, email, phone, and chat
Triage, troubleshoot, and resolve end-user issues across Windows, Microsoft 365, printers, and common business applications
Provide remote and on-site support; escalate incidents appropriately and coordinate with vendors/other IT resources as needed
Onboard and offboard employees (accounts, devices, access, and equipment) in partnership with HR and Security
Set up, image, and maintain laptops/desktops and peripherals using standard builds and documentation
Support collaboration and meeting-room readiness (Teams/Zoom rooms, AV basics, connectivity, and printing)
Maintain accurate ticket notes,
- time entries, and resolution documentation; identify trends and propose improvements
- Create and maintain knowledge articles, quick-reference guides, and repeatable processes to improve first-contact resolution

Basic Qualifications:

- Bachelor’s degree in a related field or 1–3 years of equivalent hands-on IT/helpdesk support experience
- Experience troubleshooting Windows endpoints and Microsoft 365 (Outlook, Teams, OneDrive/SharePoint) with a strong customer-service mindset
- Familiarity working in a ticketing system (prioritization, documentation, SLAs/response expectations)
- Foundational networking knowledge (Wi‑Fi, DNS/DHCP, VPN concepts) to diagnose connectivity issues
- Strong communication skills—able to explain steps clearly and set expectations with non-technical users
- Ability to prioritize and manage multiple tickets in a fast-paced environment while maintaining high-quality servic

Preferred Qualifications:

- - Experience with common ticketing platforms (e.g., ServiceNow, Jira Service Management, Zendesk) and basic reporting/metrics
  - Exposure to endpoint management/MDM (e.g., Intune or similar) and device security best practices
  - Knowledge of identity/access basics (Active Directory/Entra ID, group membership, role-based access)
  - Scripting/automation experience (PowerShell preferred) to streamline repeatable support tasks

Core Competencies:

- - Service mindset: responsive, respectful, and focused on resolving issues end-to-end
  - Prioritization: triage requests, manage time effectively, and communicate trade-offs
  - Problem solving: diagnose root causes, test solutions, and document outcomes
  - Communication: explain technical concepts clearly to both technical and non-technical audiences
  - Collaboration: work effectively with peers and stakeholders across departments
  - Continuous learning: stay current on tools, security best practices, and operational improvements

Apply Now

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desktop support specialist jobs in cartersville, ga

IT Support Specialist

IT Client Support Specialist II

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