Top 21 Help desk analyst Jobs in Cary, Nc

Customer Support Analyst - Student Information Systems
Wake County Public School System —Cary, NC
- Weekends as needed
- Office
- Windows
- High school diploma or GED
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
Systems Analyst
WingSwept —Garner, NC
- Full-time
- Background check
- Research
- Mid-level
- Profit sharing
- 401(k) matching
Quick Apply
LMS Support Analyst (Full-Time, Temporary)
Wake Technical Community College —Raleigh, NC
- $6,325 a month
- Temporary
- Mid-level
- Analysis skills
- 1 year
2d
Technology Support Analyst
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $49,611 - $51,500 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Retirement plan
4d
Instructional Support Technician - Telecommunications Analyst
Wake County Public School System —Cary, NC
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
Application Analyst -Level 1 or 2 - Optime, Anesthesia, Perioperative Clinical
Duke Health —Durham, NC
- Full-time
- Remote
- Computer Science
- System design
- Mid-level
- Opportunities for advancement
3d
Service Desk Analyst (French Language)
Noblesoft Technologies Inc —Morrisville, NC
- $17 - $18 an hour
- Contract
- Office
- Windows
- In-person
Quick Apply
2d
Application Analyst - Ambulatory Solutions
Duke Health —Durham, NC
- Full-time
- System design
- Mid-level
- Bachelor's degree
- Opportunities for advancement
2d
Senior Security Analyst
MaintainX —Raleigh, NC
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Dental insurance
- 401(k)
Quick Apply
Enterprise Applications Engineer (Sarasota or Miami, FL)
Benchmark Makers —Raleigh, NC
- Email
- Computer Science
- 5 years
- Mid-level

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Entry Level Technician
Custom Computer Specialists —Raleigh, NC
CompTIA A+, Network+, or similar entry-level certifications. Entry-level Microsoft, Cisco, or comparable technical certifications.
$42,000 - $52,000 a year
Quick Apply
12d
Desktop Support Level 2
Americas Technician Services —Raleigh, NC
CompTIA A+ or equivalent certification. Join a top-tier IT team providing *hands-on technical support* for end users across campus.
$25.00 - $38.50 an hour
Quick Apply

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Help Desk Analyst
DWYER INSTRUMENTS, LLC —Westerville, OH
This role is responsible for process management of the finest end-user experience, acting as the final point of contact to provide proactive and requested…
$22 - $29 an hour
Quick Apply
8d
Help Desk Analyst - Columbus, OH
Software Technology Inc —Columbus, OH
Customer service state of mind, with the possibility of direct Partner interaction in person, through messaging platforms, or phone calls.
Quick Apply

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help desk analyst jobs near cary, nc

Customer Support Analyst - Student Information Systems

Wake County Public School System -
Cary, NC

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Job Details

Full-time

Qualifications

Computer operation
Customer communication
Spreadsheets
Windows
High school diploma or GED
Desktop (troubleshooting support)
Computer networking
Productivity software

Full Job Description

Overview:

POSITION TITLE (Oracle title)

CUSTOMER SUPPORT ANALYST

WORKING TITLE

Customer Support Analyst-Student Information Systems (SIS)

SCHOOL/DEPARTMENT

Technology Services Division (TSD)

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Technology Grade 10

FLSA STATUS

Exempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is eligible for a hybrid telework workweek

POSITION PURPOSE:

Provides excellent customer service related to SIS for Wake County Public School System (WCPSS) and its vendors while following the policies and procedures of the school system and the customer support center. Determines customer needs accurately and uses independent judgment to resolve the problem or to route or escalate the issue appropriately.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;
Considerable knowledge of personal computers (PCs) and networking systems;
Considerable knowledge of Windows operating systems;
Critical thinking and interpersonal skills;
Ability to troubleshoot and analyze problems;
Ability to work within a team, demonstrate initiative, and have excellent customer service skills
Ability to exercise good judgment;
Ability to troubleshoot, problem-solve, analyze problems, and have a logical approach for resolution; flexible approach to work;
Ability to work effectively in a technical environment;
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
Ability to establish and maintain effective working relationships with school system staff, external agencies, and the public.

EDUCATION, TRAINING, AND EXPERIENCE

High school diploma or equivalent; AND
One year of experience serving in a help desk role or related field;
An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

Associates degree or higher from a regionally accredited college;
Experience working with a SIS application;
Experience working with Infinite Campus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides customer service related to student information systems for WCPSS and its vendors while following the policies and procedures of the school system.
Determines customer needs accurately and uses independent judgment to solve the problem, route, or escalate the call to the appropriate individual, vendor, or supervisor according to technology standards.
Promotes help desk policy and technology standards by providing analysis and resolving issues.
Creates and maintains a positive image of the school system through successful customer service relationships.
Shares knowledge and supports other team members as solutions are implemented.
Processes telephone calls in a consistent respectful, accurate, and prompt manner during all hours of operation.
Multi-tasks and activates emergency procedures, as appropriate.
Provides hands-on technical assistance and training, when appropriate.
Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

EFFECTIVE DATE: 6/2026

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

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Refine Your Search

help desk analyst jobs in cary, nc

Customer Support Analyst - Student Information Systems

Level 1 Analyst IT Help Desk

Application/Production Support Help Desk Analyst - Durham NC/On-Site

desktop support

IT Analyst

Systems Analyst

LMS Support Analyst (Full-Time, Temporary)

Technology Support Analyst

Instructional Support Technician - Telecommunications Analyst

Application Analyst -Level 1 or 2 - Optime, Anesthesia, Perioperative Clinical

Service Desk Analyst (French Language)

Application Analyst - Ambulatory Solutions

Senior Security Analyst

Enterprise Applications Engineer (Sarasota or Miami, FL)

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