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Technical Support Specialist

XceedIT, Inc.
Raleigh, NC

Apply Now

Job Details

Full-time
$45,000 - $65,000 a year
10 days ago

Benefits

Paid training
Disability insurance
Dental insurance
Paid time off
Work from home
Vision insurance
Opportunities for advancement
Retirement plan

Qualifications

Customer communication
IT department experience

Full Job Description

Technical Support Specialist (MSP)

About XceedIT, Inc.

We are a growing employee owned IT company that provides IT support and services to companies throughout North Carolina and the US. XceedIT aims to develop long-term collaborative relationships with our clients. We work with honesty, integrity and always have our clients best interests in mind. We are professionals who take pride in delivering affordable best of breed IT solutions and services with a friendly and patient attitude. Our mission is to deliver comprehensive IT services and management that benefit your business success. We are always looking for highly motivated individuals who want exposure to many technologies, and want an opportunity to succeed and grow in this hot market.

Description

Love Technology? Love Solving Problems? We Should Talk.

At XceedIT, we don’t believe IT is just about resetting passwords and asking, “Have you tried turning it off and back on?” (Although… sometimes that really is the answer.)

We’re looking for someone who genuinely enjoys technology, likes helping people, and wants to learn something new every single day.

If you get excited about new gadgets, enjoy figuring out why something isn’t working, or have ever spent your weekend building a PC, setting up a home lab, or helping friends fix their computers just because you enjoy it—you’ll probably fit right in.

This is primarily a remote position, allowing you to work from home most of the time. However, occasional travel to client sites is required for projects, onsite support, installations, or other hands-on work.

What You’ll Be Doing

Solving technical problems for businesses that rely on us every day
Providing remote support to clients while occasionally traveling to client sites when hands-on assistance is needed
Working with Microsoft 365, Windows, networking, cybersecurity, cloud technologies, and business applications
Troubleshooting everything from simple password resets to complex network issues
Learning from experienced engineers while developing your own technical skills
Helping clients have an amazing experience with every interaction
Occasionally saving the day before our clients even realize there’s a problem

What We’re Looking For

We require at least 1 year of professional IT experience.

You don’t have to know everything. We’re far more interested in someone who’s curious, motivated, and eager to learn than someone who already has every certification under the sun.

You should have:

Great customer service skills
Strong troubleshooting ability
A positive attitude
Excellent communication skills
A passion for technology
The ability to think logically under pressure
A valid driver’s license and reliable transportation for occasional client visits

Bonus points if you have experience with:

Microsoft 365
Active Directory
Windows Server
Networking
Cybersecurity
Remote support tools
PowerShell

Why You’ll Love Working Here

✔ You’ll learn more in your first year than many IT jobs teach in three.

✔ No two days are ever the same.

✔ You’ll work with modern technology instead of ancient systems nobody wants to touch.

✔ You’ll be surrounded by people who actually enjoy technology.

✔ You’ll have opportunities to grow your career—not just your job title.

Benefits

Competitive pay
Paid time off
Health/Dental/Vision/Life/Disability insurance
Health Saving Account with company match
Retirement plan with company match
Paid training and certification opportunities
Modern tools and equipment
A supportive team that actually helps each other
Real opportunities for advancement

Our Culture

We’re serious about our clients—but we don’t take ourselves too seriously. We celebrate wins, help each other solve tough problems, share knowledge freely, and believe work should actually be enjoyable.

If you’re looking for a place where you can build a career instead of just collecting a paycheck, we’d love to meet you.

Salary

$45,000 - $65,000 per year

Apply Now

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About XceedIT, Inc.

Description

Love Technology? Love Solving Problems? We Should Talk.

What You’ll Be Doing

What We’re Looking For

You should have:

Bonus points if you have experience with:

Why You’ll Love Working Here

Benefits

Our Culture

Salary

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