Top 8 Call center manager Jobs in Cary Il

Manager, Access and Reimbursement Services
AbbVie —North Chicago, IL
- $109,500 - $208,500 a year
- Full-time
- Hybrid work
- HIPAA
- Bachelor's degree
- Mentoring
- Paid holidays
- Health insurance
Call Center Sales Manager
S and J Plumbing —Arlington Heights, IL
- $100,000 - $140,000 a year
- Full-time
- Microsoft Excel
- Mid-level
- Analysis skills
- Paid training
- Paid holidays
Quick Apply
Manager - DT Service Desk
United Airlines —Arlington Heights, IL
- $102,220 - $133,194 a year
- Full-time
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
6d
Client Service Manager
Gallagher —Rolling Meadows, IL
- $40,000 - $78,000 a year
- Full-time
- Remote
- Microsoft Excel
- Microsoft Outlook
- High school diploma or GED
- Paid parental leave
- Health savings account
Customer Service Manager
NVENIA —Wood Dale, IL
- $99,775 - $122,800 a year
- Full-time
- Oracle
- 5 years
- Mid-level
Quick Apply
General Manager, Service Operations - Elk Grove Village
YAMAZEN INC —Elk Grove Village, IL
- $140,000 - $160,000 a year
- ERP systems
- Office
- Analysis skills
- Paid holidays
- Disability insurance
Finance Manager - Central Service Operations
Walgreens —Deerfield, IL
- $102,800 - $164,400 a year
- Microsoft Word
- Mid-level
- Office

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Manager, Access and Reimbursement Services

AbbVie -
North Chicago, IL

Apply Now

Job Details

Full-time
$109,500 - $208,500 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

Managing teams in a customer support role
Team leadership
Bachelor's degree

Full Job Description

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

Job Description

Purpose
The Access and Reimbursement Support Services Manager will effectively manage the support center in order to provide the highest level of service to patients, health care providers (HCP), and internal and external customers, ensuring that inbound and outbound calls and corresponding inquiries and issues are completed all in alignment with key performance indicators. This role will also drive continuous improvement initiatives for activities and products provided.

Responsibilities:

Lead a team of supervisors who manage operations to deliver superior customer service, driving world-class leadership and strong performance.
Monitor department and employee productivity levels, identify opportunities to improve optimization and enable implementations and cost controls.
Monitor internal programs, similar industry programs and regulatory guidance to ensure program relevance and compliance.
Lead and mentor direct reports responsible for operations of designated AbbVie products.
Provide recommendations regarding appropriate promotional and business practices.
Develop and manage relationships with payors, providers, and customers.
Partner with commercial business partners within established guidelines and working relationships to ensure the support center operations are aligned with consumer and professional marketing initiatives to create operational efficiencies that maximize patient/customer acquisition and retention.
Understand and adhere to the Code of Business Conduct, Operating Guidelines as well as appropriate IRS, CMS, HIPAA, and OIG guidelines. Manage adherence to all corporate, division and departmental procedures and policies.

Qualifications

Bachelor’s Degree required, preferably in health sciences or business.
6+ years of overall experience, with a minimum of 1-3 years of people leadership experience required. 2-4 years of experience managing a call center preferred.
Experience leading people leaders is preferred.
Knowledgeable of application regulations and standards affecting Pharmaceutical Products, specifically knowledge of HIPAA guidelines and appropriate federal, state, and local regulations applicable to call center operations, and/or experience and knowledge of applicable regulations and standards affecting Medical Devices.
Clear understanding of the pharmaceutical or healthcare business.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law:

The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
This job is eligible to participate in our short-term incentive programs.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

Apply Now

Refine Your Search

call center manager jobs in cary il

Manager, Access and Reimbursement Services

Call Center Sales Manager

Manager - DT Service Desk

Client Service Manager

Customer Service Manager

General Manager, Service Operations - Elk Grove Village

Finance Manager - Central Service Operations

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