Top 23 Call center supervisor Jobs in Cary Nc

Pharmaceutical Call Center Manager - Hyrbrid
Syneos Health Commercial Solutions —Morrisville, NC
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Pharmaceutical Call Center Manager - Hyrbrid
サイネオス・ヘルス —Morrisville, NC
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Manager - Customer Service Call Centre
AICPA-CIMA —Durham, NC
- $95,000 a year
- Email
- Hybrid work
- Mid-level
- 2 years
- Health insurance
- Paid time off
Associate Manager - Customer Service Call Center
AICPA-CIMA —Durham, NC
- $65,000 a year
- Email
- Hybrid work
- Mid-level
- 4 years
- Leadership
- Health insurance
- Paid time off
Associate Manager - GEC Inbound
AICPA-CIMA —Durham, NC
- $65,000 a year
- Email
- Hybrid work
- Mid-level
- 4 years
- Leadership
- Health insurance
- Paid time off
Collections Supervisor
Smith Debnam Narron Drake Saintsing & Myers, LLP —Raleigh, NC
- Overtime
- Spanish
- 5 years
- Writing skills
Quick Apply
Contact Center Supervisor
Leader Communications Inc —Raleigh, NC
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
Quick Apply
Compliance Improvement Manager
HEALTHPLANONE, LLC —Cary, NC
- Full-time
- 6 years
- Writing skills
- Analysis skills
- Health insurance
Quick Apply
10d
Operations Manager
HEALTHPLANONE, LLC —Cary, NC
- Full-time
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Customer Experience & Service Transformation Advisory Manager
Accenture —Raleigh, NC
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Medicare Sales Supervisor
HEALTHPLANONE, LLC —Cary, NC
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Contact Center Operations and Transformation Functional Manager
Deloitte —Raleigh, NC
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
14d
Contact Center Strategy, Growth, and Transformation Manager
Deloitte —Raleigh, NC
- $134,500 - $265,100 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
9d

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Call Center Representative
Raleigh Medical Group PA —Cary, NC
Answers and directs incoming telephone calls in a professional and courteous manner. This role serves as the first point of contact for patients by managing…
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Pharmaceutical Call Center Manager - Hyrbrid

Syneos Health Commercial Solutions -
Morrisville, NC

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Paid sick time

Qualifications

Managing teams in a customer support role
Phone communication
Spreadsheets
Coaching
Word embeddings
Trend analysis
High school diploma or GED
Supervising experience
Data interpretation
Productivity software
Call center management
Team motivation (leadership skill)
Client interaction via phone calls

Full Job Description

Description

At Syneos Health, we challenge the status quo, we collaborate to deliver solutions, and we are passionate about changing lives…
We are looking for a talented individual to join our team as an Engagement Center Manager.

The Engagement Center Manager is responsible for managing and leading daily operations of a patient-focused pharmaceutical support center, driving service excellence, team performance, and compassionate engagement throughout the patient journey.

Key Job Responsibilities:

(Duties may include, but not limited to all or some of the following)

Interview, select, train and support/coach full-time and temporary Engagement Center representatives.
Monitor telephone representatives regularly to ensure that calls are being handled properly and scripts are being followed (including call activity and volume reporting).
Track attendance and provide feedback, support and discipline to Engagement Center representatives.
Manage training programs (internal and external) and monitor Engagement Center representatives.
Assist in establishing KPI’s and manage staff to them.
Manage project operations within the call center to meet client expectations.
Act as department contact for all client issue escalations.
Ensure SOP’s are adhered to and works with QA to review and create new SOP’s as necessary.
Create inbound and outbound scripts to be utilized by Support Solution Specialists
Participate in application testing and work closely with the IT department to diagnose and address system deficiencies and issues as they affect the productivity of the call center.
Responsible for merging and sending program related faxes as needed and monitoring/reporting their success and return rate.
Create and provide reporting to include but not limited to call volume, call success rate, hours used per program, and expected completion dates, trending, feedback, and agent adherence.
Create all applicable work instructions for new projects and update existing work instructions as needed when changes occur during a project life cycle.
Be able to problem solve and participate in the process of creating solutions.
Proactive communication to Client Services team to ensure client goals and deadlines are met, providing recommendations to enhance program success when necessary and execute in a timely manner.
Perform other duties as assigned.
Supervises call volume activities and production to ensure maximum efficiency.
Provides guidance and direction to staff, covering all aspects of customer service standards/procedures, ensures adherence to policies and procedures and initiates programs to enhance productivity and customer care.
Maintains contact with client and other departments as a customer service liaison and troubleshooter to resolve complex customer service problems

Education and Experience

Required

High School Diploma
Minimum 3 year’s supervisory experience in a call center environment.

Preferred

Bachelor's Degree
Experience developing user level software requirements.

Job Qualifications:

Required

Knowledge of call center operations and processes.
Experience in inbound and outbound call center programs.
Skill in telephone and/or customer service experience and etiquette.
Skill in using computer systems and call center software.
Ability to effectively coach and motivate a team to meet expectations.
Ability to work with a team and maintain a positive attitude.
Ability to communicate clearly and effectively-written and verbal
Ability to be flexible and willing to work on a variety of different projects and tasks as needed.
Ability to multitask, prioritize day-to-day responsibilities and meet deadlines.
Analyze information and target trends
Continually seek ways to provide better customer service
Effective at group involvement identifying problems and solutions
Organize people and systems to achieve goals
Strong analytical skills
Proficiency in MS Word, Power-point, & Excel with an emphasis on creation, design & maintenance of spreadsheets

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

400002491

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Refine Your Search

call center supervisor jobs in cary nc

Pharmaceutical Call Center Manager - Hyrbrid

Pharmaceutical Call Center Manager - Hyrbrid

Manager - Customer Service Call Centre

Associate Manager - Customer Service Call Center

Associate Manager - GEC Inbound

Collections Supervisor

Contact Center Supervisor

Compliance Improvement Manager

Operations Manager

Customer Experience & Service Transformation Advisory Manager

Medicare Sales Supervisor

Contact Center Operations and Transformation Functional Manager

Contact Center Strategy, Growth, and Transformation Manager

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