Top 956 Customer experience specialist Jobs in Cary Nc

Resident Experience Specialist | MAA Brier Falls
Mid-America Apartments, L.P. —Raleigh, NC
- Full-time
- Bilingual
- Microsoft Excel
- Microsoft Outlook
Quick Apply
9d
Customer Success & Retention Specialist
Air Experts Heating, Cooling Inc. —Raleigh, NC
- $20 an hour
- Full-time
- Hybrid work
- Office
- High school diploma or GED
- Communication skills
- Health savings account
- AD&D insurance
Quick Apply
Leasing Professional
Confidential —Cary, NC
- $19 - $22 an hour
- Full-time
- Administrative experience
- US work authorization
- In-person
- Health insurance
- Dental insurance
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Order Mgmt specialist
Infosoft Tecksolutions —Cary, NC
- $32.00 - $35.50 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply
Customer Solutions Specialist (Second Shift)
AWeber —Raleigh, NC
- Weekends as needed
- Remote
- Mid-level
- Paid holidays
- Disability insurance
Order Management Specialist
viva —Cary, NC
- $27 - $32 an hour
- Contract
- Remote
- Microsoft Outlook
- Computer literacy
- Writing skills
2d
Leasing Specialist - The Grove at Cary Park
Seldin, LLC —Cary, NC
- Up to $24 an hour
- Online Application
- Background check
- Sales
- Customer service
- Wellness program
- Paid parental leave
Quick Apply
Order Management Specialist
INFOSOFT —Raleigh, NC
- $32.00 - $35.20 an hour
- Full-time
- Microsoft Outlook
- Computer literacy
- No experience needed
Quick Apply
5d
Customer Service Specialist I
Thermo Fisher Scientific —Morrisville, NC
- Online Application
- Computer literacy
- Writing skills
- Office
Authorization/Scheduling Specialist
Raleigh Orthopaedic Clinic —Raleigh, NC
- $16 - $22 an hour
- Full-time
- Organizational skills
- Communication skills
- Entry level
- Health savings account
- Health insurance
Quick Apply
3d
SCM Specialist Professional
Siemens Healthineers —Cary, NC
- $87,610 - $88,110 a year
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- Bachelor's degree
Medical Communications Customer Assistance Specialist
Thermo Fisher Scientific —Morrisville, NC
- Full-time
- Office
- High school diploma or GED
- Driving
Customer Assistance Specialist
Thermo Fisher Scientific —Morrisville, NC
- Weekends as needed
- Office
- High school diploma or GED
- Driving
6d
Registration Specialist, Wake County, NC
Charter One —Wake Forest, NC
- Email
- Background check
- Mid-level
- Office
- Health insurance
- 401(k)
Quick Apply
HCIT Support Specialist
Konica Minolta Healthcare Americas —Garner, NC
- 8 hour shift
- Remote
- HIPAA
- Research
- Mid-level
Quick Apply
11d
Care Coordination Specialist
Duke Health —Durham, NC
- Full-time
- HIPAA
- Mid-level
- Business Administration
4d
Retail Support Specialist
DSI Systems —Apex, NC
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
First Level IT Support Specialist– US
Drees & Sommer SE —Cary, NC
- Full-time
- Microsoft Outlook
- Computer Science
- English
9d
HCS Desktop Support Specialist
UNC Health —Chapel Hill, NC
- $21.62 - $31.07 an hour
- Full-time
- Computer Science
- No experience needed
- Office
In Reach and Engagement Specialist (Hybrid, North Carolina Based)
Alliance Health —Morrisville, NC
- $23.36 - $30.36 an hour
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Disability insurance
- Health insurance
2d

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Resident Experience Specialist | MAA Brier Falls

Mid-America Apartments, L.P. -
Raleigh, NC

Quick Apply

Job Details

Full-time
9 days ago

Qualifications

Administrative experience
Community relationship building

Full Job Description

Job Summary

The Resident Experience Specialist reports to the property manager and provides customer service to residents and administrative support to the property management office to promote resident satisfaction and retention. Primary duties include managing move-in and move-out experiences, conducting inspections, resident orientations, coordinating service requests, and facilitating transfers within MAA communities.

The successful candidate will embody and work to reinforce MAA’s Core Values throughout all aspects of MAA. Those values include:

Appreciating the uniqueness of each individual
Communicating openly and with integrity
Embracing opportunities
Doing the right thing at the right time for the right reasons

Duties and Responsibilities

Conducts pre-walk inspections of units prior to move-in. Performs move-in and move-out inspections using SightPlan.
Procures and prepares personalized move-in gifts for new residents. Facilitates move-in orientation to welcome and educate residents.
Documents and responds to resident questions and concerns via phone, online platforms, and tasks within the customer relationship management (CRM) system; reports and escalates any resident customer concerns to on-site property management.
Develops and maintains in-depth knowledge of all community aspects, amenities and features.
Handles roommate additions or releases during the lease term. Processes notices to vacate from residents and provides move-out packet as needed.
Monitors and follows up on service requests, including IT systems and gate access troubleshooting.
Coordinates with vendors for package delivery, service requests, pest control, and make-ready processes.
Encourages, assists, and supports prospects with self-guided tours (SGT) as needed. May conduct property tours for prospects without appointments (walk-ins) or assist with current residents potentially transferring between or within MAA communities only when a scheduled tour is not available.
Ensures set-up and presentation readiness of mini-models and show units for property tours.
Partners with on-site property management, on-site maintenance, and corporate asset management to ensure high standards in curb appeal, amenities, and make-ready quality through regular property walks.
Monitors lease authoring tool and other systems for compliance and operational consistency.
Processes all applications that are not handled by the centralized application processing team.
Leads resident engagement initiatives and manages the community calendar. Plans and implements on-site resident and community outreach activities.
Oversees the community’s online reputation, including Google reviews.
Develops and maintains in-depth knowledge of local markets and competitors.
Monitors, audits, and maintains artificial intelligence tool knowledge base to ensure accuracy and enable optimal performance of centralized support.
Performs other related duties as assigned to meet the needs of the business.

Required Qualifications

1-3 years of customer service and/or administrative support experience required, or an equivalent combination of education and experience

Preferred Qualifications

Customer retention experience strongly preferred
Bachelor’s degree and/or leasing experience preferred
Bilingual skills preferred

Knowledge, Skills, and Abilities

Customer service skills and conflict resolution skills to overcome objections and resolve issues
Skill and ability to communicate verbally clearly and concisely and in writing
Knowledge of apartment management laws and regulations at the federal, state, and local levels
Critical thinking and problem-solving skills
Organization, task, and time management skills
Flexibility and adaptability to changes in priorities or business needs
Ability to work independently with minimal supervision and collaboratively as part of a team
Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint)
Ability to maintain confidentiality and maintain appropriate discretion

Physical and Environmental Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
This position requires the ability to occasionally lift office products and supplies, up to 30 pounds.
This job operates in a professional office environment with occasional exposure to outside weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Disclaimer

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Quick Apply

Refine Your Search

customer experience specialist jobs in cary nc

Resident Experience Specialist | MAA Brier Falls

Customer Success & Retention Specialist

Leasing Professional

Order Mgmt specialist

Customer Solutions Specialist (Second Shift)

Order Management Specialist

Leasing Specialist - The Grove at Cary Park

Order Management Specialist

Customer Service Specialist I

Authorization/Scheduling Specialist

SCM Specialist Professional

Medical Communications Customer Assistance Specialist

Customer Assistance Specialist

Registration Specialist, Wake County, NC

HCIT Support Specialist

Care Coordination Specialist

Retail Support Specialist

First Level IT Support Specialist– US

HCS Desktop Support Specialist

In Reach and Engagement Specialist (Hybrid, North Carolina Based)

I want to receive the latest job alert for customer experience specialist in cary nc

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