Job Description and Responsibilities
Become part of one of the largest and fastest-growing privately held security companies in the U.S! Since 1998, Sunstates Security has built a national reputation for delivering exceptional services while fostering high-quality work environments for our team. We are dedicated to hiring, developing, and retaining a professional workforce that reflects our commitment to excellence.
We believe in strategic reinvestment in our people by offering a benefits package that exceeds industry standards, pathways for career advancement, extensive internal training, and employee recognition programs. Our team members are provided with the tools, knowledge, and hands-on management support necessary for long-term success.
Our commitment to a superior workplace culture is reflected in our most recent national accolades. Sunstates Security is proud to be recognized as a 2026 Forbes Dream Employer, an honor based on independent employee feedback and workplace excellence. Additionally, we have been named a 2026 Training MVP by Training Magazine, marking the third consecutive year we have accepted this prestigious recognition. We also continue to be celebrated for our steady growth and stability on the Inc. 5000 list of America’s fastest-growing private companies.
At the heart of everything we do are our core values of honor, integrity, and trust. If you are searching for a rewarding career with a proactive security partner that protects some of the country’s leading organizations, we invite you to explore the possibilities at Sunstates Security. Join a successful, growing team where your talent is appreciated and have opportunities to advance your professional career.
Sunstates Security is hiring an Accounting Operations Manager to be based at our corporate headquarters in Raleigh, NC. The Accounting Operations Manager is responsible for leading the day-to-day accounting operations of Sunstates Security, with primary ownership of accounts receivable, billing, collections, cash application, accounts payable, and related customer and vendor processes.
This position is both an operational leader and a process builder. The successful candidate will develop a cross-trained team, establish clear ownership and accountability, improve processes and controls, and work across Finance, Operations, Sales, and Technology to reduce manual work and prevent recurring errors. The role requires someone who can understand and support the details when necessary, while primarily building a team and operating model that does not depend on individual employees to continually solve exceptions or absorb transactional work.
This position offers a salary of $100,000 along with competitive benefits including an annual performance-based bonus, full medical, dental, and vision insurance coverage, a 401k plan with company match, tuition assistance, and more.
ESSENTIAL DUTIES & RESPONSIBILITIES
Accounting Operations Leadership
- Lead daily accounts payable, accounts receivable, billing, collections, cash application, and related accounting operations.
- Establish clear ownership, backup coverage, service expectations, and escalation procedures across the team.
- Manage, coach, and develop Accounting Operations staff, including cross-training across AP and AR functions.
- Monitor workload and capacity and appropriately distribute responsibilities across the team.
- Maintain strong customer-service standards for internal and external stakeholders.
- Provide hands-on support during periods of high volume or complex issues without becoming the permanent owner of transactional work.
Billing & Accounts Receivable
- Oversee accurate and timely invoice creation and submission.
- Ensure invoices are successfully submitted through customer portals, email, or other required methods and monitor rejected or unsubmitted invoices.
- Maintain controls around customer-specific billing requirements, purchase orders, invoice formats, and supporting documentation.
- Oversee cash application and resolution of unapplied or unidentified payments.
- Establish and manage an effective collections process with clear ownership, follow-up expectations, documentation, and escalation.
- Monitor AR aging, DSO, invoice submission status, disputes, payment commitments, and other key performance indicators.
- Partner with Operations on billing issues and customer account resolution.
Accounts Payable & Vendor Operations
- Oversee invoice processing, coding, approvals, payment runs, ACH/EFT activity, and related AP controls.
- Ensure appropriate segregation of duties and adherence to payment authorization requirements.
- Oversee vendor setup, maintenance, documentation, and inquiries.
- Monitor AP workflow and resolve bottlenecks or recurring issues.
- Support expense-management processes and related controls.
Process Improvement, Controls & Automation
- Identify recurring errors, exceptions, and manual processes and develop sustainable solutions rather than relying on additional manual effort.
- Establish standardized reason codes and reporting for billing and accounting errors.
- Use data to identify root causes and work with responsible departments to prevent recurrence.
- Develop and maintain SOPs, process documentation, responsibility matrices, and backup procedures.
- Partner with Technology and BI resources to improve reporting, dashboards, system integrations, workflow automation, and AI-enabled processes.
- Evaluate processes using a simplify, standardize, automate approach before recommending additional staffing.
- Participate in Finance system implementations and process-improvement initiatives.
Cross-Functional Partnership
- Partner with Operations and Sales to ensure Finance requirements are incorporated into new customer setup and contract changes.
- Help establish clear handoffs and accountability between Sales, Operations, and Finance.
- Maintain centralized documentation of significant customer billing requirements and exceptions.
- Escalate systemic issues and recommend changes when upstream processes are creating downstream accounting problems.
- Partner with the Accounting Manager to ensure operational activity is accurately reflected in the general ledger and financial statements.
Job Requirements
EDUCATION, QUALIFICATIONS AND SKILLSETS DESIRED:
- Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred.
- 7+ years of progressive accounting operations experience, including significant experience in AR, billing, collections, and/or AP.
- 3+ years of demonstrated people-management experience preferred.
- Experience managing high-volume or complex transactional accounting environments strongly preferred.
- Demonstrated success developing employees, delegating work, and building cross-trained teams.
- Strong understanding of internal controls, segregation of duties, and accounting workflow.
- Experience improving processes, implementing systems, or automating accounting workflows.
- Strong Excel and data-analysis skills.
- ERP and customer billing portal experience required; WinTeam experience is helpful but not required.
- Experience in a multi-location, service-based organization preferred.
- Strong attention to detail with the ability to identify discrepancies and maintain accurate financial records.
Additional Information
The responsibilities and qualifications outlined above are intended to describe the general nature and level of work performed by the Payroll Manager and are not intended to be an exhaustive list. Responsibilities may be modified or expanded based on organizational and business needs.
Sunstates Security is an Equal Opportunity Employer committed to providing equal employment opportunities in accordance with applicable federal, state, and local laws.
Benefits
Industry-leading employee benefits that include weekly pay, 401k savings plan with a company match, affordable medical, dental & vision benefits, paid time off, tuition reimbursement, and more – available for qualified candidates!
