Top 2834 Service delivery manager Jobs in Cary Nc

Service Delivery Manager
NetApp —Morrisville, NC
- $170,000 - $220,000 a year
- Full-time
- 11+ years
- Mid-level
- Supervising experience
- Employee stock purchase plan
- Health insurance
3d
Warehouse Manager
Ferguson Enterprises, LLC —Durham, NC
- $4,124.70 - $9,075.00 a month
- Full-time
- Microsoft Outlook
- Mid-level
- Residential
- Paid parental leave
- Health insurance
9h
LCS - Service Delivery Manager
United Data Technologies —Raleigh, NC
- Full-time
- Remote
- Pass drug screening
- Bachelor's degree
- US work authorization
- Health savings account
- Disability insurance
Quick Apply
Environmental Business Development Manager - Water Quality Solutions
Resource Environmental Solutions LLC —Raleigh, NC
- Up to 50% travel
- Bachelor of Science
- Bachelor's degree
Project Engineer
Bronswerk Group —Raleigh, NC
- Full-time
- Hybrid work
- 5 years
- Computer literacy
- System design
- 401(k)
Quick Apply
Department Head, Emergency Medical Science and Healthcare Simulation
Wake Technical Community College —Raleigh, NC
- $74,700 - $112,056 a year
- Online Application
- Office
- Master's degree
- University
- Paid holidays
- Disability insurance
Medical Director
VOANS, Senior Community Care of NC —Durham, NC
- $248,000 - $298,000 a year
- Full-time
- Medicine
- Administrative experience
- Driver's License
- Wellness program
- Paid holidays
Quick Apply
Director, Fire & Rescue Services
Wake Technical Community College —Raleigh, NC
- $74,700 - $112,056 a year
- Full-time
- Classroom
- 5 years
- Master's degree
- Paid holidays
- Disability insurance
Nurse Manager-Cardiology
Duke Health —Morrisville, NC
- Full-time
- Nursing
- BLS Certification
- Outpatient experience
- Relocation assistance
Purchasing Manager
SodexoLive! at the Raleigh Convention Center —Raleigh, NC
- $29 - $30 an hour
- Full-time
- Background check
- Inventory management
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Part-time Mental Health Counselor
House of Hope of NC —Clayton, NC
- $28 - $32 an hour
- Part-time
- School experience
- LMFT
- Licensed Clinical Social Worker
- Flexible schedule
Quick Apply
Infusion Pharmacist
Amerita —Apex, NC
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Disability insurance
- Health insurance
Title Insurance Client Solutions Manager
Investors Title Insurance Company —Chapel Hill, NC
- Full-time
- Hybrid work
- Mid-level
- Residential
- Travel
Quick Apply
Senior Manager, Procurement
Targan Inc —Raleigh, NC
- Full-time
- 5 years
- Analysis skills
- Bachelor's degree
Quick Apply
Project Coordinator
National Sign Plazas —Apex, NC
- $60,000 - $65,000 a year
- Weekends as needed
- Inventory management
- Customer service
- English
- Health savings account
- Health insurance
Quick Apply
Registered Nurse (RN) Ortho Neuro
Duke Health —Durham, NC
- 12 hour shift
- Acute care
- Nursing
- Management
- Relocation assistance
12d
Construction Project Coordinator – Residential Remodeling
CQC Home —Durham, NC
- $45,000 - $55,000 a year
- Full-time
- Background check
- Construction site
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
Nurse Manager- Duke Innovative Pain Therapies
Duke Health —Raleigh, NC
- Full-time
- Nursing
- RN License
- BLS Certification
- Relocation assistance
RN Manager
Raleigh Oaks Behavioral Health —Garner, NC
- Full-time
- CPR Certification
- Nursing
- Psychiatry
Quick Apply
11d
Jimmy John's Delivery Driver
Jimmy John's —Raleigh, NC
- $10 - $13 an hour
- Part-time
- 18 years or older
- Clean driving record
- English
- Health insurance
- Dental insurance
Quick Apply

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service delivery manager jobs near cary nc

Service Delivery Manager

NetApp -
Morrisville, NC

Apply Now

Job Details

Full-time
$170,000 - $220,000 a year
3 days ago

Benefits

Employee stock purchase plan
Health insurance
RSU
Paid time off
Pension plan
Employee assistance program
Volunteer time off
Life insurance

Qualifications

Customer communication
Data storage
Team supervision
IT service management
Public Cloud
IT infrastructure
Supervising experience
Managing projects
Cloud solution engineering
Cross-functional team management
Implementing IT solutions

Full Job Description

Overview

At NetApp, we have a history of helping customers turn challenges into business opportunities. As part of our sales organization, your role will require a strategic blend of technical acumen and charismatic client engagement, ensuring that every partnership is nurtured towards it maximum potential. As a pivotal link between NetApp and our clients, your contributions will directly influence the growth and direction of our department, making a lasting impact on the organization's success. This is more than a job—it's a chance to be part of a team that values innovation, supports professional growth, and celebrates shared victories.

Own Every Moment at NetApp

At NetApp, your ideas power innovation. We lead in intelligent data infrastructure—delivering unified storage, integrated data services, and solutions that help organizations unlock the full potential of their data, from AI to multicloud.

Ready to innovate and contribute to our path to $10B? Here, you'll collaborate with passionate teams, tackle real-world challenges, and see your impact in how customers transform and grow. If you're ready to bring curiosity, creativity, and drive to every moment, NetApp is where your journey begins.

Job Summary

As a Service Delivery Manager, you are responsible for managing the day-to-day delivery of NetApp’s Managed Services to customers. You will work closely with the NetApp Managed Services team, customer account teams, and customers to ensure agreed service objectives are achieved, service delivery improvements are continuously implemented, and strong customer relationships are maintained. You will serve as the primary point of contact for customer meetings, reporting, and communications between the customer and the Managed Services team. You will also act as the customer advocate within NetApp and represent NetApp in customer-facing situations. In addition, you will participate in project planning and data migration activities across multi-vendor storage technology platforms.

You Will:

Coordinate the day-to-day activities and direction of NetApp teams within a specific discipline. Monitor job performance through direct observation and provide coaching, counseling, and motivation to maximize employee contribution and organizational performance.
Establish service outcomes and goals and ensure they are achieved. Be responsible for meeting assigned organizational metrics, including SLOs, SLAs, KPIs, and other performance indicators.
Share industry and technical expertise by continuously developing and advancing the skills needed to grow the organization. Ensure goals are updated regularly and promote opportunities for on-the-job, computer-based, and classroom training. Hire and develop new employees as needed. Stay informed of NetApp’s product strategy related to hybrid cloud, cloud, and managed fabric solutions and leverage that knowledge to create managed services solutions for customers.
Successfully manage multiple complex projects and engagements simultaneously. Build and maintain strong relationships with other NetApp organizations, customers, clients, and executive stakeholders.
Oversee customer engagements and partner with Project Management to develop implementation plans when needed. Ensure adequate resources are available to meet project requirements and profitability targets. Manage utilization of delivery resources within a defined geography or service area.
Serve as a trusted advisor to customers, the broader account team, and the NetApp Storage Operations team.
Lead project reviews with management and customers, delivering status reports, dashboards, and presentations to executive and C-level stakeholders.

Daily Activities:

Project/program support for data migrations and storage platform deployments; ensure contractual SLAs/SLOs and Service Management Framework adherence; drive Service Improvement Plans.
Act as a trusted advisor; build and maintain relationships across customer levels and the NetApp account/Managed Services/PS/Support/PM teams; ensure clear, consistent communication and messaging.
Lead incident management: liaise during high-severity incidents and deliver post-incident reports; handle high-level troubleshooting, problem resolution, and customer service queries.
Own reporting cadence: weekly updates to the account team; create/manage monthly service reviews, chair meetings with customer and account team, produce ad-hoc reports as needed, and attend/lead regular customer meetings.
Provide service delivery guidance to the Managed Services team; work autonomously and collaboratively; complete required NetApp and customer compliance/onboarding training and certifications.

Education and Experience:

Typically requires a minimum of 12 years of relevant experience
Hands-on delivery of large storage, cloud, and infrastructure solutions; applies program/project management techniques (PMP preferred) and drives PS initiatives; strong technical knowledge in storage, cloud, and data management.
Matrix leadership: lead, motivate, and influence cross-functional teams; customer-focused, goal/solutions-oriented; operational command of the business.
Deep ITIL knowledge for outsourced Managed Services

Compensation:
The target salary range for this position is 170,000 - 220,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off, various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU’s), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

Why You'll Thrive at NetApp

At NetApp, you won't wait for the perfect moment—you'll make it. The early planning, the extra thought, the bold idea that turns good into great: That's how our people operate and how we continue to push the boundaries of data infrastructure.

NetApp is the trusted partner for organizations transforming data into opportunity. As the only enterprise-grade storage service natively embedded in Google Cloud, AWS, and Microsoft Azure, we empower customers to run everything from traditional workloads to enterprise AI with unmatched performance, resilience, and security.

Our culture

We celebrate mold breakers, bold thinkers, and problem solvers. We reward initiative, impact, and ownership. We provide flexibility so you can balance professional ambition with your personal life. Here, differences are not just welcomed—they drive everything we do.

If you're ready to innovate, rise to the challenge, and own every moment - make your next move your best one. now.

AI Disclosure

For select roles, some stages of our hiring process may use artificial intelligence tools to help evaluate applications and candidate selection. These tools support—rather than replace—human decision-making.

Our values

Put the customer at the center. Care for each other and our communities. Think and act like owners. Build belonging every day. Embrace a growth mindset.

Benefits

Volunteer time off

40 hours of paid volunteer time each year.

Well-being

Employee Assistance Program, fitness, and mental health resources to help employees be their best.

Time away

Paid time off for vacation and to recharge.

Apply Now

Refine Your Search

service delivery manager jobs in cary nc

Service Delivery Manager

Warehouse Manager

LCS - Service Delivery Manager

Environmental Business Development Manager - Water Quality Solutions

Project Engineer

Department Head, Emergency Medical Science and Healthcare Simulation

Medical Director

Director, Fire & Rescue Services

Nurse Manager-Cardiology

Purchasing Manager

Part-time Mental Health Counselor

Infusion Pharmacist

Title Insurance Client Solutions Manager

Senior Manager, Procurement

Project Coordinator

Registered Nurse (RN) Ortho Neuro

Construction Project Coordinator – Residential Remodeling

Nurse Manager- Duke Innovative Pain Therapies

RN Manager

Jimmy John's Delivery Driver

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