Top 30 Service desk analyst Jobs in Cary Nc

Customer Support Analyst - Student Information Systems
Wake County Public School System —Cary, NC
- Weekends as needed
- Office
- Windows
- High school diploma or GED
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
Applications Systems Analyst I
State of North Carolina - Health & Human Services —Wake County, NC
- $70,528 - $105,793 a year
- Full-time
- Hybrid work
- Computer Science
- Mid-level
- High school diploma or GED
- Paid parental leave
- Health insurance
Systems Analyst
WingSwept —Garner, NC
- Full-time
- Background check
- Research
- Mid-level
- Profit sharing
- 401(k) matching
Quick Apply
Community Solutions Central Operations Analyst I
Spectrum —Morrisville, NC
- Weekends as needed
- English
- Residential
- High school diploma or GED
- Opportunities for advancement
6d
desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
Sr Associate Technical Support Analyst, Medicaid
SAS —Cary, NC
- Evening shift
- Computer Science
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
Instructional Support Technician - Telecommunications Analyst
Wake County Public School System —Cary, NC
- Weekends as needed
- Microsoft Excel
- Mid-level
- Office
Epic Professional Billing (PB) Analyst
Dynamic Computing Services —Durham, NC
- $80,000 - $95,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- 4 years
- Health savings account
- Health insurance
ERP Specialist for Sales and Rental
Gregory Poole Equipment Company —Raleigh, NC
- Full-time
- Microsoft Excel
- Marketing
- Mid-level
Quick Apply
HCS Apps Systems Analyst Sr - Epic Cadence - Prelude - Community Connect
UNC Health —Morrisville, NC
- $41.45 - $59.58 an hour
- Full-time
- Hybrid work
- 6 years
- Computer Science
- System design
10d
Field Support Specialist
Software Technology Inc —Raleigh, NC
- Customer service
- Mid-level
- In-person
Quick Apply
Application Analyst - Maestro Care Beaker - Level 2
Duke Health —Durham, NC
- Full-time
- Azure
- Writing skills
- System design
- Opportunities for advancement
6d
Senior Service Support Analyst [Must have NCID Admin] - Raleigh, NC/On-Site
Software Technology Inc —Raleigh, NC
- Weekends as needed
- Computer literacy
- Writing skills
- Research
Quick Apply
Application Analyst - Maestro Care Concierge Level 2
Duke Health —Durham, NC
- Full-time
- Writing skills
- System design
- Mid-level
- Opportunities for advancement
6d
Manager, Project Development
Railinc Corp —Cary, NC
- Microsoft Word
- Microsoft Excel
- Computer Science
Quick Apply

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service desk analyst jobs near cary nc

Customer Support Analyst - Student Information Systems

Wake County Public School System -
Cary, NC

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Job Details

Full-time

Qualifications

Computer operation
Customer communication
Spreadsheets
Windows
High school diploma or GED
Desktop (troubleshooting support)
Computer networking
Productivity software

Full Job Description

Overview:

POSITION TITLE (Oracle title)

CUSTOMER SUPPORT ANALYST

WORKING TITLE

Customer Support Analyst-Student Information Systems (SIS)

SCHOOL/DEPARTMENT

Technology Services Division (TSD)

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Technology Grade 10

FLSA STATUS

Exempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is eligible for a hybrid telework workweek

POSITION PURPOSE:

Provides excellent customer service related to SIS for Wake County Public School System (WCPSS) and its vendors while following the policies and procedures of the school system and the customer support center. Determines customer needs accurately and uses independent judgment to resolve the problem or to route or escalate the issue appropriately.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;
Considerable knowledge of personal computers (PCs) and networking systems;
Considerable knowledge of Windows operating systems;
Critical thinking and interpersonal skills;
Ability to troubleshoot and analyze problems;
Ability to work within a team, demonstrate initiative, and have excellent customer service skills
Ability to exercise good judgment;
Ability to troubleshoot, problem-solve, analyze problems, and have a logical approach for resolution; flexible approach to work;
Ability to work effectively in a technical environment;
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
Ability to establish and maintain effective working relationships with school system staff, external agencies, and the public.

EDUCATION, TRAINING, AND EXPERIENCE

High school diploma or equivalent; AND
One year of experience serving in a help desk role or related field;
An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

Associates degree or higher from a regionally accredited college;
Experience working with a SIS application;
Experience working with Infinite Campus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides customer service related to student information systems for WCPSS and its vendors while following the policies and procedures of the school system.
Determines customer needs accurately and uses independent judgment to solve the problem, route, or escalate the call to the appropriate individual, vendor, or supervisor according to technology standards.
Promotes help desk policy and technology standards by providing analysis and resolving issues.
Creates and maintains a positive image of the school system through successful customer service relationships.
Shares knowledge and supports other team members as solutions are implemented.
Processes telephone calls in a consistent respectful, accurate, and prompt manner during all hours of operation.
Multi-tasks and activates emergency procedures, as appropriate.
Provides hands-on technical assistance and training, when appropriate.
Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

EFFECTIVE DATE: 6/2026

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

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Refine Your Search

service desk analyst jobs in cary nc

Customer Support Analyst - Student Information Systems

Level 1 Analyst IT Help Desk

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

IT Analyst

Applications Systems Analyst I

Systems Analyst

Community Solutions Central Operations Analyst I

desktop support

Sr Associate Technical Support Analyst, Medicaid

Application/Production Support Help Desk Analyst - Durham NC/On-Site

Instructional Support Technician - Telecommunications Analyst

Epic Professional Billing (PB) Analyst

ERP Specialist for Sales and Rental

HCS Apps Systems Analyst Sr - Epic Cadence - Prelude - Community Connect

Field Support Specialist

Application Analyst - Maestro Care Beaker - Level 2

Senior Service Support Analyst [Must have NCID Admin] - Raleigh, NC/On-Site

Application Analyst - Maestro Care Concierge Level 2

Manager, Project Development

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