Service Desk Technician I, On-Site
ASU Preparatory Academy —Casa Grande, AZ
- $18 - $23 an hour
- Full-time
- Google Workspace
- Computer science
- Computer Science
6d
Help Desk Specialist
Pinal County —Florence, AZ
- $42,564.00 - $48,416.50 a year
- Full-time
- Background check
- Writing skills
- High school diploma or GED
- Wellness program
- Paid holidays
9d
Help Desk Analyst
Daisy Brand LLC —Casa Grande, AZ
- Mid-level
- Office
- Windows
- Profit sharing
- Wellness program
Product Support Analyst
T2 Systems —Arizona City, AZ
- Weekends as needed
- Oracle
- Computer Science
- Mid-level
Quick Apply
3d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Casa Grande, AZ
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule

Discover related jobs

Based on your search for it help desk jobs.

Director, IT Service Desk & End-User Support
Arrivia, Inc. —Scottsdale, AZ
Bachelor's degree in MIS, Computer Science, IT, or a related field, or a minimum of 7 years in IT support. Team Leadership: Hire, coach, and develop the Service…
Quick Apply
6d
IT Help Desk Level 1
Trapp Technology —Phoenix, AZ
This position also serves as a technical resource for Level I technicians by providing guidance, answering questions, and assisting with escalated issues.
$17 - $24 an hour
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply
IT Support Technician
Metro Early College High School —Columbus, OH
Prepare end user support documentation and knowledge educating clients on procedures for resolving or preventing recurrence of a technical problems.
$44,000 a year
Quick Apply
6d

Show more jobs in cities nearby

I want to receive the latest job alert for it help desk in casa grande, az

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it help desk jobs near casa grande, az

Service Desk Technician I, On-Site

ASU Preparatory Academy -
Casa Grande, AZ

Apply Now

Job Details

Full-time
$18 - $23 an hour
6 days ago

Qualifications

Technology security practices
Computer hardware

Full Job Description

If you are a current worker, please log into Workday and access our internal career site to apply.

Salary Range:

$18.00 - $23.00 USD hourly.

As part of Arizona State University’s charter to provide access and excellence, ASU Preparatory Academy (ASU Prep) shares this commitment by demonstrating all students can achieve at the highest levels, regardless of their background. To scale our current impact, ASU Prep is advancing a major expansion program taking fundamental responsibility for the communities we serve.

The Service Desk Technician I, On-Site will work onsite and remotely to provide first line technical assistance to internal and external customers. The Service Desk Technician will assist customers who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. Complex and/or high priority problems will be elevated to second line support groups for resolution as needed. The Service Desk Technician is responsible to ensure that effective resolutions are provided to customers.

QUALIFICATIONS:

Associates Degree in Computer Science or related field, Bachelors preferred, but not required.
Experience with technology, including hardware, software and systems support.
Demonstrated knowledge in information technology security. Knowledge in FERPA and CIPA is preferred, but not required.
Knowledge of ITSM and ITIL, preferred, but not required.
Experience with Service Desks or ticketing systems.
Experience troubleshooting and supporting customers. Remote support experience is preferred, but not required.
Valid Arizona Department of Public Safety (DPS) Fingerprint Clearance Card, required.
Any equivalent combination of experience, training and/or education from which comparable knowledge, skills and abilities may be considered.

DUTIES AND RESPONSIBILITIES:

Provide 1st level support for all Information Technology products and services via email, chat, zoom, phone or in person.
Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy.
Determine the most effective manner to resolve client technical issues.
Engage in research and in-depth troubleshooting to resolve technical issues.
Follow up on outstanding requests and ensure timely resolution.
Identify and organize tickets according to priority.
Escalate unresolved tickets to the next level support team.
Records required customer and problem information in the Incident tracking system.
Maintain tickets appropriate journal entries, and closes tickets with resolution entered upon completion of job.
Maintain user accounts for the onboarding process.
Works on Service Desk related projects as assigned by the supervisor.
Maintain hardware inventory at each site.
Provides onsite support at campuses, focusing on immersion assistance and maintaining site systems.
Additional duties may be assigned as necessary.

KNOWLEDGE, SKILLS AND ABILITIES

Excellent communication and organizational skills to work effectively with staff, teachers, students, parents, community, and vendors.

Background and/or experience with current and emerging informational, educational and media technologies.
Demonstrated knowledge of computer operations.
Demonstrated knowledge of Microsoft Office Suite, PC and Mac based platforms.
Demonstrated knowledge of imaging and management solutions such as SCCM, MDT, JAMF Pro, and G-suite Management Console.
Familiarity with networking concepts and ability to communicate them to another team for troubleshooting and resolution.
Ability to work with little to no supervision.
Ability to take initiative.
Demonstrated knowledge of audio/visual technology.
Ability to troubleshoot hardware-related issues and implement solutions.
Demonstrated knowledge in information technology security.
Demonstrated ability to work with confidential information.
Ability to articulate, represent professional demeanor and ability to take initiative.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand and talk or hear and sometimes walk and sit. The employee must use hands, arms and fingers to input data, handle, feel or reach. While performing the duties of this job, the employee may occasionally push or lift up to 50 lbs such as boxes, supplies, etc. Specific vision abilities required by this job include close vision such as to read handwritten or typed material, and the ability to adjust focus, close vision, distance vision, color vision, peripheral vision and depth perception.

LOCATION:

Immersion- Casa Grande

TRAVEL:

Occasional travel may be required for site visits, meetings, trainings and/or conferences. Locations may vary and may require overnight stays.

This job description is subject to change at any time.

Apply Now

Refine Your Search

it help desk jobs in casa grande, az

Service Desk Technician I, On-Site

Help Desk Specialist

Help Desk Analyst

Product Support Analyst

Seasonal, Operations Technical Specialist (Part Time)

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it help desk in casa grande, az

Explore jobs in more locations

If you are a current worker, please log into Workday and access our internal career site to apply.

Job Seeker Tools

Employer Tools

Browse

Stay Connected