Top 3 Guest service agent Jobs in Casa Grande Az

Front Desk Agent
Radisson Hotel Casa Grande —Casa Grande, AZ
- From $16 an hour
- Part-time
- No background check
- Hotel
- US work authorization
- Employee discount
Quick Apply
Front Desk Agent
Motel 6 —Eloy, AZ
- $16 - $17 an hour
- Part-time
- Hotel
- Computer skills
- In-person
Quick Apply
Leasing Associate
RPM Living —Casa Grande, AZ
- Weekends as needed
- Background check
- Office
- Ability to climb stairs
- Paid holidays
- Health insurance

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Front Desk Agent
Radisson Hotel Casa Grande —Casa Grande, AZ
Answer and direct incoming phone calls and respond to guest inquiries. The Front Desk Agent is responsible for providing exceptional guest service while…
From $16 an hour
Quick Apply
PEDIATRICS FRONT DESK CLERK
Sun Life Health —Casa Grande, AZ
Schedule appointments and route calls/messages to the right staff. One year of customer service or receptionist experience, preferably in healthcare.
$17.50 an hour
Quick Apply
2d

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Answer and manage incoming calls, responding to guest inquiries, and providing solutions to guest issues. Greet guests upon arrival, check them in, and provide…
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Front Desk Agent

Radisson Hotel Casa Grande -
Casa Grande, AZ

Quick Apply

Job Details

Part-time
From $16 an hour

Benefits

Employee discount

Qualifications

Computer operation
Customer support experience within hospitality industry
Client services experience within hospitality industry
Attention to detail
Organizational skills

Full Job Description

The Radisson Hotel Casa Grande is seeking a dependable, professional, and guest-focused Front Desk Agent to join our hotel team. The Front Desk Agent is responsible for providing exceptional guest service while efficiently managing arrivals, departures, reservations, payments, and daily front desk operations.

The ideal candidate is friendly, professional, detail-oriented, dependable, and able to remain calm and solution-focused in a fast-paced hotel environment.

Key Responsibilities

Welcome and professionally assist guests upon arrival and throughout their stay.
Complete guest check-ins and check-outs accurately and efficiently.
Process reservations, cancellations, modifications, room assignments, and payments.
Verify guest identification and payment information in accordance with hotel policies.
Provide accurate information regarding hotel amenities, services, policies, local attractions, and area businesses.
Answer and direct incoming phone calls and respond to guest inquiries.
Monitor and maintain accurate reservation and guest information in the hotel reservation system.
Handle guest concerns and complaints professionally, using good judgment and appropriate escalation procedures.
Communicate effectively with housekeeping, maintenance, management, and other hotel departments to ensure guest needs are addressed.
Maintain accurate shift reports, logs, cash handling records, and other required documentation.
Follow established procedures for cash handling, credit card transactions, room keys, guest privacy, and emergency situations.
Assist with resolving reservation discrepancies, room changes, billing questions, and other front desk issues.
Maintain a clean, organized, and professional front desk and lobby area.
Follow all hotel, brand, safety, security, and guest-service standards.
Complete required shift duties and ensure appropriate communication during shift changes.
Assist management with additional operational duties as needed.

Qualifications

Previous hotel, hospitality, customer service, or front desk experience preferred but not required.
Excellent customer service and communication skills.
Professional appearance and positive attitude.
Strong attention to detail and organizational skills.
Ability to multitask and prioritize responsibilities in a busy environment.
Ability to handle difficult situations and guest concerns professionally.
Basic computer skills and the ability to learn hotel reservation and payment systems.
Ability to accurately handle cash and credit card transactions.
Must be dependable, punctual, and able to work independently.
Must be willing to work a flexible schedule, including weekends, holidays, and varying shifts as required by hotel operations.

Preferred Skills

Hotel front desk or guest services experience.
Experience with hotel reservation/PMS systems.
Cash handling and credit card processing experience.
Knowledge of local attractions, businesses, and services.
Ability to communicate effectively with guests and coworkers.
Additional language skills are a plus.

What We Are Looking For

We are looking for someone who understands that the front desk is the first and last impression of the hotel. The right candidate will take pride in providing welcoming, professional service while maintaining accuracy and accountability in daily operations.

If you are dependable, personable, detail-oriented, and enjoy working with people in a hospitality environment, we would like to hear from you.

Position: Front Desk Agent / Guest Services Representative
Location: Radisson Hotel Casa Grande
Schedule: Flexible; availability for weekends, holidays, and assigned hotel shifts required
Employment Type: Full-Time or Part-Time, based on availability and business needs. Hours may vary from 16-32 hours per week or more if the hotel demands.

Pay: From $16.00 per hour

Benefits:

Employee discount

Experience:

Hotel: 1 year (Required)

Language:

Spanish (Preferred)

Shift availability:

Night Shift (Required)

Ability to Commute:

Casa Grande, AZ 85122 (Required)

Work Location: In person

Quick Apply

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guest service agent jobs in casa grande az

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