Top 8 Service advisor Jobs in Casa Grande Az

Powersports Service Writer
Iron City Polaris —Casa Grande, AZ
- $20 - $25 an hour
- Full-time
- Dealership
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Quick Apply
Customer Service Consultant
Caliber —Casa Grande, AZ
- Full-time
- Sales
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Health insurance
Automotive Service Advisor
Brakes Plus —Casa Grande, AZ
- $35,000 - $70,000 a year
- Full-time
- Mid-level
- Driver's License
- Mentoring
- Paid holidays
- Disability insurance
Quick Apply
Salesperson
BIG O TIRES - GREATER PHOENIX —Maricopa, AZ
- $70,000 a year
- Full-time
- Sales
- Dealership
- Merchandising
- Paid training
- Disability insurance
Quick Apply
Auto Body Estimator
San Tan Auto Body —Queen Creek, AZ
- $45,000 - $100,000 a year
- Full-time
- Mid-level
- Automotive diagnostics
- Mechanical knowledge
- Health insurance
- Dental insurance
Quick Apply
Crew Chief
Team Car Care West, LLC (US) —Casa Grande, AZ
- $16.01 - $16.76 an hour
- Full-time
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply

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Powersports Service Writer

Iron City Polaris
Casa Grande, AZ

Quick Apply

Job Details

Full-time
$20 - $25 an hour

Benefits

Paid holidays
Health insurance
Paid time off
Vision insurance
Employee discount
Flexible schedule
Life insurance

Qualifications

Service writing
Teamwork
Attention to detail
Typing
Dealership experience

Full Job Description

Service Writer

Location: Casa Grande, Arizona
Reports to: Service Manager

Position Overview

The Service Writer at Iron City Polaris serves as the primary point of contact between customers and the Service Department. This individual is responsible for assisting customers through the repair and maintenance process while helping maintain efficient communication between customers, technicians, Parts Department staff, and dealership management.

The Service Writer plays a critical role in maintaining customer satisfaction, ensuring accurate repair order documentation, coordinating workflow, and supporting overall dealership efficiency in a fast-paced powersports environment.

Primary Roles & Responsibilities

Customer Service & Communication

Greet and assist service customers in a professional and friendly manner.
Schedule service appointments and maintain daily service workflow.
Communicate repair estimates, repair status updates, and completion timelines with customers.
Review completed repair orders and invoices with customers during vehicle pickup.
Answer incoming phone calls and assist with service-related inquiries.

Repair Order & Administrative Support

Open, manage, and close repair orders accurately and efficiently.
Maintain accurate customer, vehicle, and service records.
Assist with warranty documentation and warranty claim processing.
Coordinate with technicians and Service Management regarding repair progress and shop priorities.
Ensure repair orders contain proper notes, documentation, and parts information.

Dealership Coordination

Coordinate with the Parts Department to ensure timely parts availability for repairs.
Support efficient workflow between Service, Parts, and Management teams.
Assist in maintaining an organized, professional, and customer-focused service environment.
Help identify and resolve scheduling, communication, or workflow issues that may impact customer satisfaction or shop productivity.

Preferred Qualifications

Previous Service Writer, dealership, automotive, powersports, or service department experience.
Experience with Lightspeed dealership software.
Familiarity with Polaris DEX and Polaris warranty procedures.
Experience processing or assisting with warranty claims.
Strong typing, computer, and data entry skills.
Working knowledge of Microsoft Office programs.
Strong customer service and customer relations skills.
Ability to multitask and remain organized in a fast-paced environment.
Strong communication skills with attention to detail and professionalism.
Team-oriented attitude with strong work ethic and reliability.
Must be able to occasionally lift and/or move up to 50 pounds

Compensation & Benefits

Competitive pay based on experience
$20–$25 per hour
Medical insurance available (employee-paid contributions apply)
Paid holidays
Opportunity for growth within the company
Fast-paced, team-oriented dealership environment

About Iron City Polaris

Iron City Polaris is a family-owned Arizona dealership with over 25 years in the powersports industry. We are passionate about delivering exceptional customer service while supporting the Polaris lifestyle and off-road community throughout Arizona.

Pay: $20.00 - $25.00 per hour

Benefits:

Employee discount
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

service advisor jobs in casa grande az

Powersports Service Writer

Customer Service Consultant

Automotive Service Advisor

Salesperson

Auto Body Estimator

Crew Chief

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