Top 11 Helpdesk support Jobs in Casco Mi

IT Hardware/Facilities Technician
Blake's Orchard, Inc. —Armada, MI
- Part-time
- Office
- Windows
- Driver's License
- Employee discount
Quick Apply
8d
Technical Support Level 1
ArchTech, LLC —Warren, MI
- $40,000 - $50,000 a year
- Full-time
- Hybrid work
- Background check
- Mid-level
- Windows
- Health insurance
- Dental insurance
Quick Apply
2d
Help Desk Technician
JVIS —Shelby Charter Township, MI
- Full-time
- Computer science
- Computer Science
- Ability to lift 50 pounds
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Operations IT Specialist
Rauhorn Electric —Bruce Township, MI
- Mid-level
- Office
- Windows
- Paid holidays
- Dental insurance
Customer Service Representative (CSR)
Genesis Cadillac —Saint Clair Shores, MI
- Full-time
- Background check
- Clean driving record
- Dealership
- Paid training
- Paid holidays
Quick Apply
2d
MRO Material Data and Reporting Specialist
The Ideal Group —Warren, MI
- Full-time
- Writing skills
- Mid-level
- Office
- Disability insurance
- Health insurance
Quick Apply
19h

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helpdesk support jobs near casco mi

IT Hardware/Facilities Technician

Blake's Orchard, Inc. -
Armada, MI

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Job Details

Part-time
8 days ago

Benefits

Employee discount

Qualifications

IT user and group management
Wireless networking
Moving
Windows
Network infrastructure
VLAN
Driver's License
Internal employee customer service
Productivity software support
Azure AD
Networking equipment (troubleshooting support)
Productivity software

Full Job Description

Part-Time IT Technician

Part-Time • Armada, MI (On-Site) • Reports to Director of Data, Systems & Ecommerce • Blake’s Orchard & Cider Mill

Who We Are & About This Role

Since 1946, Blake’s Orchard & Cider Mill has been a cornerstone of Michigan agriculture and agritourism — an 80-year family operation with deep roots in Armada and a genuine growth ambition. We make world-class hard and sweet cider, operate tasting rooms and retail across four locations, and host thousands of guests a year.

Our IT team supports a wide range of users and facilities — from corporate offices to packhouse operations and retail locations. The Part-Time IT Technician is a hands-on generalist role: help desk tickets, facility hardware, and business software support for the tools our teams rely on every day.

This role is approximately 20 hours per week, with coverage needed primarily during our summer and fall peak seasons when retail, agritourism, and packhouse activity are at their highest. Hours may flex down in winter and spring — making this a strong fit for someone whose schedule moves with the seasons.

If you enjoy variety, like solving real problems with real people, and want to work somewhere that’s actually doing something — we want to hear from you.

Your Role With Blake’s — Key Responsibilities

End-User Support

You’re the first line of help for our team. Responsive, clear, and thorough.

Respond to Tier 1 and Tier 2 tickets in Freshservice — accounts, access, hardware, printing, AV, and general “how do I…” questions
Provision, image, and deploy laptops, desktops, mobile devices, and peripherals
Support Microsoft 365, SharePoint, Teams, and standard productivity tools
Handle user onboarding and offboarding tasks: account setup, equipment, and access
Document fixes and update knowledge base articles for recurring issues

Software & Application Support

Blake’s runs on a lot of tools. You’ll keep them working and help people get the most out of them.

Support and troubleshoot business software across Blake Farms — point-of-sale, e-commerce, inventory, ticketing, accounting, scheduling, label and printing software, and other line-of-business tools
Assist users with setup, configuration, account access, and day-to-day application questions
Coordinate with software vendors on support tickets, license management, and escalations
Help with software updates, basic integrations, and routine checks that keep applications running smoothly

Facility & Field Tech

This isn’t a desk-only role. You’ll be on-site across locations, keeping the infrastructure solid.

Support on-site IT infrastructure: switches, access points, printers, scales, scanners, label printers, packhouse and retail hardware
Troubleshoot connectivity, hardware, and peripheral issues across multiple Blake Farms locations
Assist with cabling, rack work, and equipment installs and moves as needed
Perform routine checks on networking, point-of-sale, and operational tech

Team & Process

Keep tickets, asset records, and documentation accurate and current
Escalate appropriately and coordinate with our external IT vendor on overlay support
Identify recurring problems and bring forward practical improvements

What Great Looks Like — Qualifications

You don’t need a long résumé. You need good instincts, solid fundamentals, and a willingness to get things done.

Required

1–3 years of hands-on IT support experience — help desk, MSP, internal IT, or equivalent
Solid working knowledge of Windows 10/11, Microsoft 365, and Active Directory / Entra ID basics
Comfortable with networking fundamentals: DHCP, DNS, basic VLANs, Wi-Fi troubleshooting
Strong customer service skills — patient, clear communicator, follows through
Ability to lift up to 40 lbs, work on ladders, and move between sites as needed
Valid driver’s license and reliable transportation for travel between Blake Farms locations
Must reside within 30 minutes of Armada, MI — this is an on-site role with occasional after-hours response needs
Authorized to work in the U.S.

Preferred

CompTIA A+, Network+, or similar certifications
Experience with Freshservice or another ticketing system
Familiarity with point-of-sale, label printer, or warehouse and packhouse hardware
Background in retail, food and beverage, manufacturing, or agribusiness IT
Basic scripting or automation skills (PowerShell, etc.)

How You’re Rewarded — Compensation & Benefits

Competitive hourly rate based on experience, employee discount on Blake Farms products, and the culture of a family business where your work actually matters. Full details shared during the interview process.

What’s Next — How to Apply

Don’t just send a resume into a void. Reach out on LinkedIn, visit a location, see what we’re building — show us you want in. We can’t wait to meet the right person.

Blake’s Orchard & Cider Mill is an equal opportunity employer.

Quick Apply

Refine Your Search

helpdesk support jobs in casco mi

IT Hardware/Facilities Technician

Technical Support Level 1

Help Desk Technician

Operations IT Specialist

Customer Service Representative (CSR)

MRO Material Data and Reporting Specialist

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