About the Position
Atlas Construction is seeking a professional, organized and personable Office Manager with sales experience to manage the day-to-day operations of our Cashmere office while serving as a key point of contact for prospective clients, current customers, subcontractors, vendors and the public.
This position is ideal for someone who enjoys keeping an office organized but also has the confidence and personality to engage with prospective customers, identify their needs, explain our building process and help move leads through the initial stages of the sales process.
The right candidate will be warm, outgoing, highly organized, dependable & very comfortable talking with people. This is a customer-facing position and creating an excellent first impression is an important, and essential, part of the role!
Office Management Responsibilities
- Maintain consistent & professional office operations during scheduled business hours
- Greet customers, prospective clients, subcontractors, vendors & visitors with a warm & welcoming attitude
- Answer & route incoming telephone calls
- Monitor general company email & correspondence
- Manage incoming & outgoing mail
- Maintain an organized, professional & presentable office environment
- Maintain electronic & physical filing systems
- Scan, organize and upload company & project documents
- Monitor office & printer supplies, marketing materials, brochures, home-plan materials & other office inventory
- Assist with scheduling meetings, appointments, client consultations & project-related activities
- Provide administrative support to company staff
- Assist with Buildertrend documentation & project administration
- Maintain confidentiality of company, employee & customer information
- Perform light office cleaning, plant watering & general organization
Sales & Customer Relations Responsibilities
- Serve as the first point of contact for prospective Atlas Construction customers
- Respond professionally and promptly to telephone, email, website & walk-in inquiries
- Build rapport with prospective clients and identify their construction goals, property status, timeline & general project needs
- Introduce customers to Atlas Construction's home plans, building options & construction process
- Assist customers with reviewing available home plans & preliminary building options
- Help prospective customers understand the steps involved in purchasing land, selecting a home & beginning the construction process
- Qualify incoming leads and gather the information necessary for the Atlas team to determine appropriate next steps
- Schedule sales consultations & follow-up appointments
- Maintain accurate records of leads, customer communications, appointments & follow-up activities
- Consistently follow up with prospective customers
- Maintain relationships with real estate agents, developers, vendors & other referral partners
- Assist with open houses, community events, realtor outreach & other company sales activities
- Support company marketing and social media efforts when needed
- Help ensure prospective customers receive a consistent & professional experience from their first interaction with Atlas through transition to the Construction Team
Qualifications
Required:
- 1-3 Years Previous office management, administrative, customer service or similar professional experience
- Previous sales experience
- Strong interpersonal & customer service skills
- Professional telephone & email communication
- Excellent organizational & time-management skills
- Ability to manage multiple priorities without losing attention to detail
- Comfortable initiating conversations and following up with prospective customers
- Strong computer skills and ability to learn new software
- Dependable and able to work independently
- Professional appearance and demeanor
- Valid driver's license and reliable transportation
Preferred:
- Experience in residential construction, real estate, land development, building materials or a related industry
- Experience with CRM or lead-management systems
- Experience with Buildertrend
- Familiarity with Google Drive & cloud-based document management
- Experience working with homeowners or residential construction customers
- Knowledge of the Cashmere, Wenatchee, Leavenworth & surrounding Central Washington market
Who We're Looking For
We are looking for someone who is more than an Administrator. We need a person who can run the office, connect with people, recognize a sales opportunity & confidently help move a prospective customer forward.
Our ideal candidate is:
- Friendly & approachable
- Confident without being pushy
- Naturally good at building relationships
- Organized & detail-oriented
- Thorough in all processes
- Comfortable speaking with new people
- Proactive about following up
- Able to work independently & take ownership of responsibilities
- Professional when working with customers at all stages of the building process
- Interested in homes, land, construction, real estate & the Central Washington lifestyle
About Atlas Construction
On the residential side, we help customers move from evaluating or finding the right property to selecting a home plan, navigating the preconstruction process, and ultimately building a home that fits the way they want to live.
Our commercial sector works with business owners, property owners, developers and investors on commercial construction and development projects. From early project planning and site considerations to budgeting, coordination and construction, Atlas provides a practical & organized approach focused on moving projects forward efficiently.
Across every division of Atlas Construction, we believe the customer experience begins long before construction starts. This role is important in that experience, ensuring every homeowner, prospective client, developer, business owner, vendor & industry partner who contacts Atlas receives a professional, knowledgeable, responsive & welcoming introduction to our company!
Find the Land. Choose the Home. Build the Dream. Live the Life.
Pay: $23.00 - $28.00 per hour
Benefits:
- Employee discount
- Paid time off
Application Question(s):
- Please describe your previous sales experience and/or the skills, experience and qualifications you believe make you a strong candidate for this position.
Experience:
- Office management: 1 year (Required)
Location:
- Cashmere, WA 98815 (Preferred)
Work Location: In person
