Top 20 Customer care manager Jobs in Casper, Wy

Customer Service Manager
307 RACING MANAGEMENT, LLC —Casper, WY
- $65,000 a year
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds
Customer Service Manager
THE SAFARILAND GROUP —Casper, WY
- Full-time
- Writing skills
- ERP systems
- Mid-level
- Wellness program
- AD&D insurance
Quick Apply
Customer Service Manager
DXP Enterprises, Inc. —Casper, WY
- Overtime
- Microsoft Outlook
- ERP systems
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Jesse Florquist - State Farm Agent —Casper, WY
- $16 - $32 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- 401(k) matching
Quick Apply
Customer Account Manager
Aaron's —Casper, WY
- $19 - $20 an hour
- Full-time
- Pass drug screening
- Mid-level
- Driver's License
Quick Apply
Promotion Agency Manager, Client & Digital Production - Minimum 5 Years Experience (Remote)
Promosis, Inc. —United States
- $72,702.03 - $87,555.13 a year
- Full-time
- Remote
- 5 years
- Project management
- In-person
- Health savings account
- Paid holidays
Quick Apply
4d
Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)
Built By Shah —United States
- $4,000 - $7,500 a month
- Full-time
- Remote
- English
- Mid-level
- Communication skills
Quick Apply

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Customer Service Manager
James and James Fulfilment Ltd. —Columbus, OH
Resilience under pressure, and confidence holding others accountable and making escalation calls. You'll be the point of escalation for complex or high-risk…
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11d
Customer Success Manager
Impact.com —Columbus, OH
Bachelor's Degree or equivalent experience (Business, Marketing, or related field a plus). Reactive duties include training, product support, and appropriate…
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customer care manager jobs near casper, wy

Customer Service Manager

307 RACING MANAGEMENT, LLC -
Casper, WY

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Job Details

$65,000 a year

Qualifications

Computer operation
Customer communication
Coaching
Team development
Mentoring
Data interpretation
Productivity software

Full Job Description

Job Summary

The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability.

Supervisory Responsibilities

Recruits, selects, and onboard customer service team members with a strong focus on service excellence.

Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies.

Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery.

Approves bi-weekly timecards, manages attendance, and prepares overtime reports.

Conducts timely, constructive performance evaluations using data-driven assessments.

Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.

Duties and Responsibilities

Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines.

Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery.

Establishes clear expectations, performance standards, and accountability practices.

Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions.

Keeps the team updated on changes to products, services, policies, and procedures.

Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary.

Collects, analyzes, and reports data on guest complaints, service performance, and team metrics.

Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations.

Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations.

Identifies operational inefficiencies and recommends improvements to leadership.

Participates in budget planning, contributing insight on staffing, service tools, and resource needs.

Performs additional duties and special projects as assigned.

Required Skills/Abilities

Strong leadership and supervisory capabilities.

Excellent verbal and written communication skills.

Advanced understanding of customer service principles.

Highly organized with exceptional attention to detail.

Proven ability to resolve complex customer issues using independent judgment.

Strong critical thinking skills with the ability to analyze data and make informed decisions.

Skilled in coaching, mentoring, and driving continuous improvement.

Proficient with Microsoft Office and related software tools.

Education and Experience

Bachelor’s degree preferred.

Minimum three years of experience in high-level customer service.

Minimum two years of supervisory or leadership experience.

Physical Requirements

Prolonged periods working at a desk and on a computer.

Ability to move throughout the facility during the workday.

Ability to stand or walk for extended periods.

Ability to lift up to 50 pounds as needed.

Apply Now

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customer care manager jobs in casper, wy

Customer Service Manager

Customer Service Manager

Customer Service Manager

Customer Care Manager - State Farm Agent Team Member

Customer Account Manager

Promotion Agency Manager, Client & Digital Production - Minimum 5 Years Experience (Remote)

Remote Client Success Manager — Marketing Performance & Retention (Early Career / Tech-Savvy)

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