Top 259 Customer experience manager Jobs in Casper, Wy

Hotel Quality Assurance Manager
Confidential —Wyoming
- $45,000 - $55,000 a year
- Full-time
- Clean driving record
- Writing skills
- English
- Relocation assistance
- Health insurance
Quick Apply
Genesis Custom Chemical Blending- Casper WY Plant Manager
Smart Chemical Solutions —Casper, WY
- Full-time
- Mentoring
- In-person
- Senior level
- Health savings account
- Health insurance
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Automotive Service Manager
Fremont Motors Casper Inc. —Casper, WY
- Full-time
- Clean driving record
- Dealership
- Driver's License
- Paid holidays
- Relocation assistance
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Account Manager
Innospec Inc. —Casper, WY
- From $100,000 a year
- Full-time
- Microsoft PowerPoint
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
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General Manager
Wendy's —Casper, WY
- $70,000 - $85,000 a year
- Full-time
- Sales
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Security Manager
True Oil LLC —Casper, WY
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Paid holidays
Quick Apply
Manager, Environmental
PacifiCorp —Casper, WY
- $117,400 - $161,370 a year
- Full-time
- Background check
- Word processing
- Pass drug screening
- Paid parental leave
- Disability insurance
1d
Revenue Cycle Lead (NON-Remote Medical Billing)
Casper Orthopedics —Casper, WY
- From $20 an hour
- Full-time
- Background check
- Computer literacy
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Account Manager
Alltech —Wyoming
- Weekends as needed
- Remote
- Merchandising
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Full Time Inbound Dock Supervisor
Saia Motor Freight Line LLC —Casper, WY
- Weekends as needed
- 18 years or older
- Customer service
- Ability to walk for extended periods
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Customer Service Manager
307 RACING MANAGEMENT, LLC —Casper, WY
- $65,000 a year
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds
District Manager
SHOE SHOW, INC. —Casper, WY
- Full-time
- Merchandising
- Mid-level
- 3 years
- Store discount
- Health insurance
Quick Apply
Recreation Manager
City of Casper, WY —Casper, WY
- $89,262 - $124,967 a year
- Weekends as needed
- Background check
- Pass drug screening
- Public speaking
- Paid holidays
- Disability insurance
Account Manager
SECURE —Casper, WY
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
3d
Customer Service Manager
THE SAFARILAND GROUP —Casper, WY
- Full-time
- Writing skills
- ERP systems
- Mid-level
- Wellness program
- AD&D insurance
Quick Apply
Customer Service Manager
DXP Enterprises, Inc. —Casper, WY
- Overtime
- Microsoft Outlook
- ERP systems
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Retail Store Manager
PetSmart —Casper, WY
- $61,000 - $105,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Ability to lift 50 pounds
- Health insurance
- Tuition reimbursement
Area Manager
REXEL —Casper, WY
- Full-time
- Marketing
- Customer service
- 5 years
- Commuter assistance
- Health savings account
Quick Apply
6d
Property Manager
Parkplace Residential —Casper, WY
- $37,440 - $41,600 a year
- Full-time
- Mid-level
- Residential
- Apartments
- Paid holidays
- Dental insurance
Account Manager
Genesis Reference Laboratories —Casper, WY
- Google Workspace
- Marketing
- HIPAA
- Mileage reimbursement
- Paid holidays

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Hotel Quality Assurance Manager

Confidential
Wyoming

Quick Apply

Job Details

Full-time
$45,000 - $55,000 a year

Benefits

Relocation assistance
Health insurance
Dental insurance
Paid time off
Vision insurance
Employee discount
Flexible schedule

Qualifications

Writing skills
English
Company vehicle operation
Corporate training teaching experience
Hospitality industry experience
Data interpretation
Productivity software
Technical Proficiency
Professional development training
Mobile devices

Full Job Description

Full Job Description

Salary: $45k-$55k a year

Quality Assurance Manager

Krishna Management, Inc. is looking for experienced hospitality professionals with excellent communication skills, judgment, and analytical abilities to perform quality assurance visits for our hotels. This is an excellent opportunity for professionals who are well versed in hotel operations to use their industry experience to lead discussions and recommendations with hospitality hotels on business priorities in a friendly, helpful and professional manner.

In this role, the Quality Assurance Manager will conduct quality assurance visits and contribute in the areas of team support, training, and account management. The individual will conduct site evaluations to all 8 hotels on a monthly basis. During the visit, the Quality Assurance Manager will develop and deliver important summary presentations of evaluation findings and recommendation.

Our business goal is to offer our hotel managers information and feedback regarding their brand and cleanliness standards, as well as customers' experience. The Quality Assurance Manager is responsible for contributing to the development of, as well as providing, this high-level advice and these recommendations to hotels and providing support through account management.

Project Details & Requirements:

Flexible Hours and Schedule. As long as you get to all of the hotels, you can make your own schedule.

Site Execution:

Conduct quality assurance consultative visits to meet the unique expectations and program requirements of the assigned hotel.
Quality Assurance Manager will be well versed on the assigned hotel’s specific examination requirements, details to execute the customer experience program, hotel culture/nomenclature, hotel resources and the methods and procedures designed by Krishna Management, Inc.
Develop and produce accurate and consistent consultations both verbally and through written reports in English.
Create narrative summaries describing observations and connecting the guest experience to hotel-provided brand expectations.
Exercise high level of judgment in evaluating the hotels' business operations and service at an individual property level for multiple brands within varying service segment tiers, identifying areas of improvement and determining how to best communicate findings and recommendations directly to the hotel
Develop and deliver meaningful, accurate summary presentations to key property level executives, which connect the observations of the visit to the culture and standards of each of the hotel's specific brands, helping to identify gaps in performance to improve the branded guest experience.
The Quality Assurance Manager must interact with property management to review assessment data and independently recommend strategies and suggestions for improvement while maintaining an environment of learning for the hotel. This includes:
Providing important quality-assurance information to hotels and use discretion to determine areas where the quality of the hotels' business operations can be improved as required by their program.
Exercising initiative in formulating improvements in established business procedures during the visit.
Develop immediate rapport with the hotel's property-level leadership throughout the visit to establish a level trust when delivering consultative feedback
Attend, and at times help lead team meetings and conference calls as required to meet hotel project requirements.
Must be able to travel to hotel site (both driving and air travel) as required by the hotel. Overnight stays will be required.
May, at times, need to fill in for department coverages

The successful Hotel Quality Assurance Manager will possess:

Excellent command of English language (clearly speaking, reading comprehension, and writing) with strong analytic and presentation abilities.
Skillful and fluid communication skills possessing the flexibility to communicate effectively with each hotel representative in the style and manner that they prefer.
Ability to work independently and without direct supervision, while adhering to strict deadlines.
Ability to analyze and synthesize data.
Ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending hotels' business models and needs.

Basic Qualifications:

Minimum of two years of hospitality management and/or hotel operations management experience.
Proficiency with all current technology and Microsoft Office programs, including, but not limited to:
iPad / tablet / notebook / smartphone functionality
Laptop functionality
Experience with developing and leading trainings for both individual and small teams.
Must be able to travel 100% to hotel site (both driving and air travel) as required by the hotel. Overnight stays will be required
Ability to obtain valid US driver's license with no restrictions.
Must reside within 3 hours of Laramie, Wyoming.
Ability to obtain valid passport and/or valid travel documentation is required.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Must have clean driving record.

Benefits:

Use of Company Vehicle for trips
Food Per Diem while Traveling, with lodging at our hotels.
Friends and Family Discount at Hilton, Choice, and Marriott Properties
Co-Pay Insurance Options:
Health Insurance
Dental Insurance
Eye Insurance
Flexible Hours and Schedule. As long as you get to all of the hotels, you can make your own schedule.

Job Type: Full-time

Salary: $45,000.00 - $55,000.00 per year

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

Schedule:

Monday to Friday

Ability to commute/relocate:

Laramie, WY: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:

Hotel Management: 2 years (Preferred)
Hotel Operations: 2 years (Preferred)

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

Dental insurance
Flexible schedule
Health insurance
Vision insurance

Work Location: On the road

Quick Apply

Refine Your Search

customer experience manager jobs in casper, wy

Hotel Quality Assurance Manager

Genesis Custom Chemical Blending- Casper WY Plant Manager

Automotive Service Manager

Account Manager

General Manager

Security Manager

Manager, Environmental

Revenue Cycle Lead (NON-Remote Medical Billing)

Account Manager

Full Time Inbound Dock Supervisor

Customer Service Manager

District Manager

Recreation Manager

Account Manager

Customer Service Manager

Customer Service Manager

Retail Store Manager

Area Manager

Property Manager

Account Manager

I want to receive the latest job alert for customer experience manager in casper, wy

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