Top 9 Customer support & client services managers Jobs in Casper, Wy

Customer Service Manager
307 RACING MANAGEMENT, LLC —Casper, WY
- $65,000 a year
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds
4d
Customer Service Manager
THE SAFARILAND GROUP —Casper, WY
- Full-time
- Writing skills
- ERP systems
- Mid-level
- Wellness program
- AD&D insurance
Quick Apply
Customer Care Manager - State Farm Agent Team Member
Jesse Florquist - State Farm Agent —Casper, WY
- $16 - $32 an hour
- Full-time
- Mid-level
- Office
- Administrative experience
- Health insurance
- 401(k) matching
Quick Apply
Customer Service Manager
DXP Enterprises, Inc. —Casper, WY
- Overtime
- Microsoft Outlook
- ERP systems
- Pass drug screening
- Paid holidays
- Disability insurance
Quick Apply
Customer Account Manager
Aaron's —Casper, WY
- $19 - $20 an hour
- Full-time
- Pass drug screening
- Mid-level
- Driver's License
Quick Apply
Commercial Lines Team Lead
HUB International —Casper, WY
- Full-time
- 5 years
- High school diploma or GED
- Supervising experience

Other jobs to consider

Find your next job by exploring related positions.

Customer Service Representative
Decker Glass —Casper, WY
Handle cash transactions and maintain accurate records of payments. Experience in cash handling and managing financial transactions.
$16 - $17 an hour
Quick Apply
1d
Customer Support Representative
Five Star Call Centers —Casper, WY
Submit messages to locations regarding missing vehicle information, customer complaints, or service concerns. Strong customer service and communication skills.
$14 an hour
2d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Client Services Manager (Care Manager) – Senior Home Care
HSC Central Ohio LLC —Worthington, OH
Valid driver's license, proof of insurance, and ability to travel locally. Minimum of 2 years of experience in a care-related field.
$50,000 a year
1d
Director, Customer Relations
4 Over llc —Columbus, OH
This leader will be responsible for leading and scaling a high-performing customer service team while driving initiatives that enhance the overall customer…
$140,000 - $170,000 a year

Show more jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in casper, wy

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near casper, wy

Customer Service Manager

307 RACING MANAGEMENT, LLC
Casper, WY

Apply Now

Job Details

$65,000 a year
4 days ago

Qualifications

Computer operation
Customer communication
Coaching
Team development
Mentoring
Data interpretation
Productivity software

Full Job Description

Job Summary

The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability.

Supervisory Responsibilities

Recruits, selects, and onboard customer service team members with a strong focus on service excellence.

Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies.

Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery.

Approves bi-weekly timecards, manages attendance, and prepares overtime reports.

Conducts timely, constructive performance evaluations using data-driven assessments.

Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.

Duties and Responsibilities

Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines.

Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery.

Establishes clear expectations, performance standards, and accountability practices.

Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions.

Keeps the team updated on changes to products, services, policies, and procedures.

Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary.

Collects, analyzes, and reports data on guest complaints, service performance, and team metrics.

Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations.

Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations.

Identifies operational inefficiencies and recommends improvements to leadership.

Participates in budget planning, contributing insight on staffing, service tools, and resource needs.

Performs additional duties and special projects as assigned.

Required Skills/Abilities

Strong leadership and supervisory capabilities.

Excellent verbal and written communication skills.

Advanced understanding of customer service principles.

Highly organized with exceptional attention to detail.

Proven ability to resolve complex customer issues using independent judgment.

Strong critical thinking skills with the ability to analyze data and make informed decisions.

Skilled in coaching, mentoring, and driving continuous improvement.

Proficient with Microsoft Office and related software tools.

Education and Experience

Bachelor’s degree preferred.

Minimum three years of experience in high-level customer service.

Minimum two years of supervisory or leadership experience.

Physical Requirements

Prolonged periods working at a desk and on a computer.

Ability to move throughout the facility during the workday.

Ability to stand or walk for extended periods.

Ability to lift up to 50 pounds as needed.

Apply Now

Refine Your Search

customer support & client services managers jobs in casper, wy

Customer Service Manager

Customer Service Manager

Customer Care Manager - State Farm Agent Team Member

Customer Service Manager

Customer Account Manager

Commercial Lines Team Lead

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in casper, wy

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected