Top 405 Knowledge manager Jobs in Casper, Wy

Customer Service Manager
307 RACING MANAGEMENT, LLC —Casper, WY
- $65,000 a year
- Ability to walk for extended periods
- Office
- Ability to lift 50 pounds
Account Manager
Innospec Inc. —Casper, WY
- From $100,000 a year
- Full-time
- Microsoft PowerPoint
- Microsoft Excel
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Regional HR Manager
Admiral Beverage Corporation —Casper, WY
- $70,000 - $75,000 a year
- Full-time
- Background check
- Up to 50% travel
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Warehouse Manager
Decker Glass —Casper, WY
- $55,000 - $60,000 a year
- Extended hours
- Computer literacy
- Mid-level
- Forklift
- Profit sharing
- Health insurance
Quick Apply
1d
JR Project Manager
Scottsdale Mint —Casper, WY
- $45,000 - $55,000 a year
- Full-time
- Background check
- Google Workspace
- Marketing
- Health savings account
- Health insurance
Quick Apply
Regional HR Manager- Wyoming area
Admiral Beverage Corporation —Casper, WY
- $70,000 - $75,000 a year
- Full-time
- Mid-level
- In-person
- Paid holidays
- Health insurance
Project Manager
DistributionNOW —Casper, WY
- Full-time
- Microsoft Excel
- Customer service
- 5 years
- Paid holidays
- Disability insurance
Account Manager
SECURE —Casper, WY
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Health insurance
- Dental insurance
8d
District Manager
SHOE SHOW, INC. —Casper, WY
- Full-time
- Merchandising
- Mid-level
- 3 years
- Store discount
- Health insurance
Quick Apply
Genesis Custom Chemical Blending- Casper WY Plant Manager
Smart Chemical Solutions —Casper, WY
- Full-time
- Mentoring
- In-person
- Senior level
- Health savings account
- Health insurance
Quick Apply
RN Case Manager in Casper, WY
United Energy Workers Healthcare —Casper, WY
- $38 - $40 an hour
- Full-time
- Background check
- RN License
- HIPAA
- Health savings account
- Paid holidays
8d
Hotel Quality Assurance Manager
Confidential —Wyoming
- $45,000 - $55,000 a year
- Full-time
- Clean driving record
- Writing skills
- English
- Relocation assistance
- Health insurance
Quick Apply
Tax Manager
True Oil LLC —Casper, WY
- $145,000 - $180,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Paid holidays
Quick Apply
Operations Service Manager - Pest Control
Orkin Pest Control —Casper, WY
- $74,000 - $90,000 a year
- Full-time
- Microsoft Word
- Background check
- Customer service
- Paid holidays
- Health insurance
Quick Apply
Estimator/Sales/Project Manager
Koala Insulation of Casper WY —Casper, WY
- $50,000 - $75,000 a year
- Part-time
- Background check
- Marketing
- Mid-level
- Paid time off
- Flexible schedule
Quick Apply
2d
Project Manager Pipeline
Bridger Pipeline LLC —Casper, WY
- Full-time
- Background check
- Construction site
- 5 years
- Profit sharing
- Paid holidays
Quick Apply
Security Manager
True Oil LLC —Casper, WY
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Paid holidays
Quick Apply
PSM Coordinator/Manager
Tallgrass Energy —Wyoming
- $90,000 - $135,000 a year
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
8d
Construction Project Manager
Brick and Bond —Casper, WY
- Full-time
- Background check
- Microsoft Excel
- Microsoft Outlook
- Profit sharing
- Paid holidays
Quick Apply
Shift Leaders & Managers
Qdoba Mexican Eats —Casper, WY
- From $14 an hour
- Weekends as needed
- Background check
- 18 years or older
- Spanish
- Paid time off
- 401(k) matching
Quick Apply

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knowledge manager jobs near casper, wy

Customer Service Manager

307 RACING MANAGEMENT, LLC -
Casper, WY

Apply Now

Job Details

$65,000 a year

Qualifications

Computer operation
Customer communication
Coaching
Team development
Mentoring
Data interpretation
Productivity software

Full Job Description

Job Summary

The Customer Service Manager provides strategic leadership to the customer service team, ensuring an exceptional guest experience rooted in operational excellence, proactive problem-solving, and high service standards. This role requires substantial independent judgment, critical thinking, and the ability to make timely decisions that directly impact guest satisfaction and property performance. The manager oversees daily operations, coaches team members, and leads continuous improvements in service quality, efficiency, and team capability.

Supervisory Responsibilities

Recruits, selects, and onboard customer service team members with a strong focus on service excellence.

Trains, mentors, and develops employees in customer service best practices, critical thinking, and issue‑resolution strategies.

Creates and manages schedules, assigns tasks, and ensures adequate staffing levels for optimal service delivery.

Approves bi-weekly timecards, manages attendance, and prepares overtime reports.

Conducts timely, constructive performance evaluations using data-driven assessments.

Exercises independent judgment when recommending coaching, disciplinary action, or separation in alignment with company policy.

Duties and Responsibilities

Leads and manages the customer service team, ensuring compliance with company service standards and operational guidelines.

Builds, coaches, and sustains a high‑performing team capable of independent problem-solving and adaptable service delivery.

Establishes clear expectations, performance standards, and accountability practices.

Analyzes guest surveys, feedback, and service trends to identify root causes and implement corrective actions.

Keeps the team updated on changes to products, services, policies, and procedures.

Utilizes critical thinking to interpret guest concerns, resolve complex issues, and determine when escalation is necessary.

Collects, analyzes, and reports data on guest complaints, service performance, and team metrics.

Prepares monthly performance summaries that highlight trends, risks, and strategic recommendations.

Develops and updates knowledge-based documents, FAQs, and self-help resources to streamline service operations.

Identifies operational inefficiencies and recommends improvements to leadership.

Participates in budget planning, contributing insight on staffing, service tools, and resource needs.

Performs additional duties and special projects as assigned.

Required Skills/Abilities

Strong leadership and supervisory capabilities.

Excellent verbal and written communication skills.

Advanced understanding of customer service principles.

Highly organized with exceptional attention to detail.

Proven ability to resolve complex customer issues using independent judgment.

Strong critical thinking skills with the ability to analyze data and make informed decisions.

Skilled in coaching, mentoring, and driving continuous improvement.

Proficient with Microsoft Office and related software tools.

Education and Experience

Bachelor’s degree preferred.

Minimum three years of experience in high-level customer service.

Minimum two years of supervisory or leadership experience.

Physical Requirements

Prolonged periods working at a desk and on a computer.

Ability to move throughout the facility during the workday.

Ability to stand or walk for extended periods.

Ability to lift up to 50 pounds as needed.

Apply Now

Refine Your Search

knowledge manager jobs in casper, wy

Customer Service Manager

Account Manager

Regional HR Manager

Warehouse Manager

JR Project Manager

Regional HR Manager- Wyoming area

Project Manager

Account Manager

District Manager

Genesis Custom Chemical Blending- Casper WY Plant Manager

RN Case Manager in Casper, WY

Hotel Quality Assurance Manager

Tax Manager

Operations Service Manager - Pest Control

Estimator/Sales/Project Manager

Project Manager Pipeline

Security Manager

PSM Coordinator/Manager

Construction Project Manager

Shift Leaders & Managers

I want to receive the latest job alert for knowledge manager in casper, wy

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