Top 8 Help desk support technician Jobs in Castle Hayne, Nc

Level 1 IT Technician
Earney IT —Wilmington, NC
- $19 - $22 an hour
- Full-time
- Background check
- Windows
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
HELP DESK SUPPORT TECHNICIAN
Liberty Health —Wilmington, NC
- Full-time
- Analysis skills
- Driver's License
- Experience equivalent to degree accepted
Quick Apply
IT Level II Technician
First Bank —Wilmington, NC
- Overtime
- Computer Science
- Word processing
- Computer literacy
3d
Level 2 Support Technician MSP
CW IT SUPPORT INC —Wilmington, NC
- $45,000 - $60,000 a year
- 8 hour shift
- Hybrid work
- Office
- Windows
- High school diploma or GED
- Profit sharing
- Paid training
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Senior IT Technician
Saphire Business Solutions —Wilmington, NC
- $65,000 - $70,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- Office
- Paid holidays
- Health insurance
Quick Apply
10d
Level 3 IT Project Technician
CW IT SUPPORT INC —Wilmington, NC
- $65,000 - $95,000 a year
- 8 hour shift
- Hybrid work
- Azure
- Mid-level
- Office
- Paid training
- Disability insurance
Quick Apply

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Level 1 IT Technician
Earney IT —Wilmington, NC
Provide front-line technical support via phone, email, and remote tools. EIT pays for certification training & certification exam after successful completion.
$19 - $22 an hour
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HELP DESK SUPPORT TECHNICIAN
Liberty Health —Wilmington, NC
Provide technical assistance including both end users telephone calls, chat, electronically submitted requests and on-site.
Quick Apply

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IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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Tier 1 Service Technician
Data Path Inc —Dublin, OH
Communicating clearly with both technical and non-technical users. This is the first point of contact for our clients, you'll resolve everyday technical issues,…
$22 - $27 an hour
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2d

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help desk support technician jobs near castle hayne, nc

Level 1 IT Technician

Earney IT
Wilmington, NC

Quick Apply

Job Details

Full-time
$19 - $22 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Professional development assistance
Opportunities for advancement
Life insurance
Referral program

Qualifications

Customer communication
High school diploma or GED
Driver's License
CompTIA A+

Full Job Description

About Us

EarneyIT is a fast-growing Managed Services Provider (MSP) focused on delivering top-tier IT solutions to small and mid-sized businesses. We provide IT support, cybersecurity, cloud solutions, and strategic IT consulting to ensure our clients operate securely and efficiently. We’re looking for a motivated Level 1 IT Technician to join our team and grow with us.

About the Role

As a Level 1 IT Technician, you’ll be the first line of support for our clients, helping resolve technical issues, assisting with troubleshooting, and escalating problems when needed. You’ll gain hands-on experience across various technologies while working with a supportive team that values learning and professional growth.

What You’ll Do

Provide front-line technical support via phone, email, and remote tools.
Troubleshoot and resolve basic IT issues related to Windows, macOS, Microsoft 365, printers, networking, and other common business IT systems.
Document tickets, resolutions, and troubleshooting steps in our IT service management system.
Assist with new user setups, password resets, and basic network troubleshooting.
Escalate complex issues to Level 2/3 technicians as needed.
Help maintain and update documentation for client environments.
Work collaboratively with the team to improve processes and client satisfaction.

What We’re Looking For

1+ year of experience in a helpdesk or IT support role (MSP experience is a plus but not required).
Basic knowledge of Windows OS, macOS, Microsoft 365, and networking fundamentals.
Familiarity with remote support tools, Active Directory, and Ticketing Systems are important. Autotask & Datto RMM experience a plus.
Strong problem-solving skills and ability to follow troubleshooting steps.
Candidate Should be able to communicate well and have good customer service skills.
Ability to learn quickly and adapt in a fast-paced environment.
Any IT certifications (CompTIA A+, Network+, Microsoft Fundamentals, etc.) are a plus but not required.

What We Offer

Competitive pay with opportunities for advancement.
Hands-on experience with a variety of technologies in a growing MSP.
A supportive team environment that encourages learning and development.

· Full Family Health Care Coverage (Spouse & Children)

· 401K Plan with 100% of contributions matched to 3% with 3-5% matched at 50%

· Generous incentives for reaching Team and Company Goals

· EIT pays for certification training & certification exam after successful completion.

· Work Flexibility with Hybrid Workdays

· A Stand-Up Desk and High-Powered Laptop with Multiple Screens

· EIT Work “Kit” Backpack with Field Tech

· A Proactive Approach to Ongoing Training to help you develop life-long skills

If you’re looking for an opportunity to build your IT career with a company that values growth, teamwork, and technical excellence, we’d love to hear from you!

Job Type: Full-time

Pay: $19.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Health savings account
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

License/Certification:

CompTIA A+ (Required)

Ability to Commute:

Wilmington, NC 28405 (Required)

Work Location: In person

Quick Apply

Refine Your Search

help desk support technician jobs in castle hayne, nc

Level 1 IT Technician

HELP DESK SUPPORT TECHNICIAN

IT Level II Technician

Level 2 Support Technician MSP

Senior IT Technician

Level 3 IT Project Technician

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