Top 79 It support Jobs in Castle Rock Co

Network Operator
JCI US —Englewood, CO
- $25 - $28 an hour
- Weekends as needed
- Mid-level
- 3 years
- High school diploma or GED
- Health savings account
- Health insurance
Quick Apply
Technical Support Engineer I
Net Code Inc. —Centennial, CO
- $65,000 - $75,000 a year
- Full-time
- Background check
- Office
- Windows
- Paid holidays
- Health insurance
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1d
Data Center Technician
Pyramid Consulting, Inc —Englewood, CO
- $23 - $24 an hour
- 12 hour shift
- Microsoft Word
- Mid-level
- 3 years
- Health insurance
- Dental insurance
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Community Technology Support C
Vi Living —Highlands Ranch, CO
- $28.83 - $36.04 an hour
- Full-time
- Computer Science
- Training & development
- 1 year
- Tuition reimbursement
- Paid time off
Quick Apply
1h
IT Support Analyst
HEI Civil —Castle Rock, CO
- $50,000 - $65,000 a year
- Computer science
- Computer Science
- Research
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2d
Technical Support Analyst
Golftec —Englewood, CO
- $30 - $55 an hour
- Full-time
- Mid-level
- Windows
- Computer skills
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IT Support Technician II
Beehive Industries —Englewood, CO
- $75,000 - $92,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Disability insurance
- Health insurance
IT Support Specialist
South Metro Fire Rescue —Centennial, CO
- $72,194 - $85,305 a year
- Weekends as needed
- Computer science
- Clean driving record
- Computer Science
- Health insurance
- Dental insurance
1d
IT End User Specialist II
Radiology Imaging Associates —Englewood, CO
- $65,790 - $81,203 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Profit sharing
- AD&D insurance
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8d
IT Help Desk Analyst - Tier 1
Millennium Hotels and Resorts —Denver, CO
- $22 - $25 an hour
- Full-time
- Computer science
- Computer Science
- Mid-level
- AD&D insurance
- Paid holidays
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8d
IT Support Technician - Colorado
ICR, Inc. —Aurora, CO
- $78,853 - $123,219 a year
- On call
- Mid-level
- Windows
- 1 year
- Health insurance
- Paid time off
IT Technician
VPI Compounding —Centennial, CO
- $25 - $28 an hour
- Full-time
- Google Workspace
- Computer science
- Computer Science
- Paid holidays
- Dental insurance
Quick Apply
Senior Analyst, IT Client Support
Cardinal Health —Englewood, CO
- $30.70 - $44.00 an hour
- Weekends as needed
- Mid-level
- Windows
- Bachelor's degree
- Paid parental leave
- Health savings account
IT Support Technician Tier 1
Skyport Hospitality —Greenwood Village, CO
- $58,000 - $68,000 a year
- Full-time
- Background check
- Microsoft Excel
- Oracle
- Free parking
- Paid holidays
Quick Apply
3d
Associate Tech Support Analyst
Colorado Public Radio —Centennial, CO
- $25.69 - $32.12 an hour
- Weekends as needed
- Google Workspace
- Office
- Windows
- Paid holidays
- Disability insurance
13d
Desktop Support Analyst
Colorado Access —Denver, CO
- $61,200 - $75,900 a year
- Full-time
- Hybrid work
- HIPAA
- Mid-level
- 3 years
- AD&D insurance
- Paid holidays
IT Systems Support Specialist
PREMIER GROUP INSURANCE INC —Denver, CO
- $32.50 - $37.50 an hour
- Full-time
- Google Workspace
- Mid-level
- Office
- Free parking
- Paid holidays
Analista de Soporte IT
HEI Civil —Castle Rock, CO
- $50,000 - $65,000 a year
Quick Apply
2d
Systems Specialist I
DEVELOPMENTAL PATHWAYS INC —Aurora, CO
- $26.30 - $30.73 an hour
- Office
- Microsoft Office
- Driver's License
- Paid training
- Mileage reimbursement
Quick Apply
12h
Information Technology Support Technician
Carollo Engineers Inc. —Littleton, CO
- $34 - $36 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Paid holidays
- Disability insurance

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it support jobs near castle rock co

Network Operator

JCI US
Englewood, CO

Quick Apply

Job Details

Full-time
$25 - $28 an hour

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance

Qualifications

IT system monitoring
Incident management software
High school diploma or GED
Attention to detail
Customer support ticket management
WAN
IP networking
Network monitoring tools
Associate's degree
Standard operating procedures (SOPs)

Full Job Description

The Network Operator is responsible for the real-time monitoring, initial response, documentation, and escalation of network and system alerts within the Network Operations Center (NOC) and emergency calls from fire department in Japan. This role serves as the first line of operational support, ensuring incidents are identified, logged, communicated, and escalated in accordance with established procedures to maintain system availability and service continuity.

This position follows defined processes and runbooks and does not perform network design, engineering, or configuration changes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Monitor network, system, and application dashboards for alerts, alarms, and performance issues
Answer emergency calls from Japan in Japanese log requirement and respond with required information
Respond to incidents following established NOC procedures and escalation protocols
Perform first-level troubleshooting using documented runbooks and approved tools
Create, update, and manage incident tickets with accurate, complete, and timely information
Escalate unresolved or complex issues to Network Technicians, Engineers, or vendors as appropriate
Communicate incident status updates to internal teams and stakeholders as required
Coordinate with cross-functional teams during outages or service interruptions
Track and document incident timelines, actions taken, and resolutions
Maintain shift logs and ensure proper handoff between shifts
Follow all security, compliance, and operational standards at all times

EDUCATION AND/OR EXPERIENCE, KNOWLEDGE, SKILLS, AND ABILITIES:

High school diploma or equivalent required
One (1) to three (3) years of experience in a NOC, IT operations, technical support, or monitoring environment
Basic understanding of networking concepts (e.g., TCP/IP, VPN, WAN/LAN)
Experience using ticketing systems and monitoring tools
Ability to follow documented procedures and work effectively in a structured environment
Strong attention to detail and documentation accuracy
Ability to work assigned shifts, including nights, weekends, and holidays, as required

PREFERRED QUALIFICATIONS:

Fluency in Japanese (written and verbal) strongly preferred to support Japanese-speaking operations
Associate’s degree or relevant technical coursework
Prior experience in a 24/7 operations or call-center-style technical environment
Familiarity with network/system incident management frameworks (e.g., ITIL or similar)

WORK ENVIRONMENT:

This position is performed in an office-based Network Operations Center environment in Colorado with continuous monitoring equipment. The role may require shift work, including nights, weekends, and holidays, to support 24/7 operations.

ADDITIONAL COLORADO DISCLOSURE:

In accordance with the Colorado Equal Pay for Equal Work Act, JCI US discloses the compensation range and a general description of benefits applicable to this position. Compensation decisions are based on job-related factors including experience, skills, and business needs.

PAY: $22.00 – $28.00 per hour, depending on experience, skills, and qualifications.

This position is eligible for overtime in accordance with applicable wage and hour laws.

BENEFITS:

JCI US offers employees and their families a comprehensive benefits package designed to support overall wellness. Some offerings may vary based on role, work schedule, or location and include:

Healthcare (medical, prescription drug, dental, and vision coverage)
401(k) retirement plan
Paid vacation and sick time

Certain benefits may vary based on role, work schedule, or employment classification.

Pay: $25.00 - $28.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Health savings account
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in castle rock co

Network Operator

Technical Support Engineer I

Data Center Technician

Community Technology Support C

IT Support Analyst

Technical Support Analyst

IT Support Technician II

IT Support Specialist

IT End User Specialist II

IT Help Desk Analyst - Tier 1

IT Support Technician - Colorado

IT Technician

Senior Analyst, IT Client Support

IT Support Technician Tier 1

Associate Tech Support Analyst

Desktop Support Analyst

IT Systems Support Specialist

Analista de Soporte IT

Systems Specialist I

Information Technology Support Technician

I want to receive the latest job alert for it support in castle rock co

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