Top 641 Patient care coordinator Jobs in Catonsville Md

Patient Advocate
MedStar Health —Baltimore, MD
- $23.65 - $42.03 an hour
- Full-time
- Inpatient
- Mid-level
- Clinic
3d
Sub-Investigator
Care Access —Baltimore, MD
- $120,000 - $150,000 a year
- Microsoft Word
- Nursing
- 5 years
- Health savings account
- Paid holidays
Licensed Mental Health Therapist – Telehealth, Addiction Care – Maryland
Grata Health —Maryland
- $60 - $90 an hour
- Choose your own hours
- Remote
- Management
- Addiction Medicine
- Adults
- Professional development assistance
- Flexible schedule
Quick Apply
1d
Occupational Therapist
Johns Hopkins Medicine —Baltimore, MD
- Full-time
- CPR Certification
- Doctoral degree
- Hospital
- Paid holidays
- Health insurance
11d
Occupational Therapist
Johns Hopkins Medicine —Baltimore, MD
- Full-time
- Acute care
- Doctoral degree
- Hospital
- Paid holidays
- Health insurance
14d
Occupational Therapist Community Psychiatry Acute
Johns Hopkins Medicine —Baltimore, MD
- Full-time
- Acute care
- CPR Certification
- Doctoral degree
- Paid holidays
- Health insurance
14d
Patient Care Coordinator- TMS/Spravato Experience
The Mood Wellness Center —Annapolis, MD
- $22.00 - $23.50 an hour
- Full-time
- Background check
- Vital signs
- Customer service
Quick Apply
Cardiac Surgery Quality Coordinator (RN)
Luminis Health —Annapolis, MD
- $100,000 - $125,000 a year
- Full-time
- Hybrid work
- Nursing
- Surgery
- RN License
- AD&D insurance
- Paid holidays
Registered Nurse
Total Health Care —Odenton, MD
- $42.09 - $47.04 an hour
- Full-time
- CPR Certification
- Nursing
- RN License
Quick Apply
Bilingual Dental Treatment Coordinator ( 1 year experience )
Highlandtown Dental Group —Baltimore, MD
- $20 - $30 an hour
- 8 hour shift
- Spanish
- Dental office
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
Speech Language Pathologist (SLP)
Healthpro Heritage, LLC —Baltimore, MD
- $50 - $58 an hour
- Full-time
- CPR Certification
- BLS Certification
- Mid-level
- Health insurance
- Dental insurance
Rehabilitation Coordinator
Rehabilitation Systems Inc. —Lanham, MD
- $50,000 - $65,000 a year
- Full-time
- Bilingual
- Spanish
- Master of Social Work
Quick Apply
Wound Ostomy Continence Nurse Coordinator
University of Maryland Medical System —Baltimore, MD
- Full-time
- Nursing
- RN License
- Hospital
Counselor/Therapist
Royal Minds Rehabilitation Services —Baltimore, MD
- $47,840 - $68,640 a year
- 8 hour shift
- Background check
- Clean driving record
- Addiction Medicine
- Health insurance
- Paid time off
Quick Apply
Patient Care Coordinator
Unified Women's Healthcare —Maryland
- Full-time
- Microsoft Outlook
- Medical office experience
- Mid-level
- Commuter assistance
- Paid parental leave
Wound Ostomy Continence Nurse Coordinator
University of Maryland Medical System —Baltimore, MD
- Full-time
- Nursing
- RN License
- BLS Certification
Physical Therapist Float
Concentra —Columbia, MD
- $85,000 - $106,000 a year
- Full-time
- Float pool
- Computer literacy
- Writing skills
- Continuing education credits
- Commuter assistance
Mental Health Therapist (LG/LM) Hybrid Queen Anne's County
Thrive Behavioral Health, LLC —Millersville, MD
- $80,000 - $100,000 a year
- Full-time
- LMFT
- 18 years or older
- CPR Certification
- Paid holidays
- Paid time off
Quick Apply
Patient Accounting/Benefits Coordinator
Lauring Dermatology LLC —Middle River, MD
- $24 - $26 an hour
- Full-time
- Medical office experience
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
Veterinary Technician & Client Care Coordinator
Rock Creek Home Veterinary Care —Silver Spring, MD
- $30 - $35 an hour
- Full-time
- Clean driving record
- Inventory management
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
14d

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Patient Advocate

MedStar Health -
Baltimore, MD

Apply Now

Job Details

Full-time
$23.65 - $42.03 an hour
3 days ago

Qualifications

Customer follow-ups
Medical performance measurement report preparation
Community engagement experience
Business Management
Healthcare incident reporting
Patient question and concern management
Phone communication
Healthcare Administration
CMS
In-person customer service
Internal compliance auditing
Performance Reporting
Patient advocacy
Patient complaint handling
Mid-level
Incident Escalation
Trend analysis
Data summary reports
Quality reports
CMS regulatory compliance
Database management
Bachelor's degree
Data management
Hospitality Management
Quality compliance management
Bachelor's degree in healthcare administration
Computer skills
1 year
Business
Hospital regulatory compliance

Full Job Description

About this Job:

General Summary of Position
The Patient Advocate is responsible for investigating and resolving patient complaints and grievances in partnership with staff present and hospital leadership to ensure a positive patient experience. The Patient Advocate will manage the complaint and grievance process and ensure department compliance with governmental and accreditation regulations. Maintains the tracking database analyzes trends and provides reports for hospital leadership.

Primary Duties and Responsibilities

Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
Investigates and resolves patient complaints and grievances in partnership with staff present and hospital leadership. Performs service recovery and composes appropriate verbal and written responses to resolve their concerns amicably. Serves as Section 1557 Coordinator.
Interacts with patients and their representatives by phone or in person in patient care areas including outpatient settings inpatient rooms and the Emergency Department. Escalates patient complaints and grievances for resolution and problem solving.
Escalates concerns for claims or serious safety events to Quality Safety and Risk Management leadership
Identifies areas for improvement and provides/presents detailed recommendation and proposed action plans to leadership.
Maintains an accurate and up-to-date complaint and grievance tracking database. Compiles data analyzes trends and develops measurable comparisons and reports for hospital leadership.
Follows up directly with patients or their representatives to ensure that issues have been resolved to their satisfaction.
Performs periodic auditing of complaints and grievances to ensure hospital and CMS guidelines compliancy.
Participates in meetings and on committees and represents the department and hospital in community outreach efforts
Participates in multi-disciplinary quality and service improvement teams.
Provides cross-coverage support for Patient Advocate services across other facilities within the Baltimore region as needed to ensure continuity of service and timely resolution of patient concerns.
Performs other duties as assigned.

Minimal Qualifications
Education

Bachelor's degree in Business Management, Hospitality, Healthcare Administration or another related field required

Experience

2 years of progressively more responsible job-related experience ideally in the areas of service excellence and working knowledge of improvement processes required
One year of relevant professional-level work experience may be substituted for one year of required education.

Knowledge Skills and Abilities

Strong verbal and written communication skills.
Proficient in computer skills preferred.
Strong people skills to include marketing problem solving resourcefulness customer service and service recovery skills.

This position has a hiring range of : USD $23.65 - USD $42.03 /Hr.

Apply Now

Refine Your Search

patient care coordinator jobs in catonsville md

Patient Advocate

Sub-Investigator

Licensed Mental Health Therapist – Telehealth, Addiction Care – Maryland

Occupational Therapist

Occupational Therapist

Occupational Therapist Community Psychiatry Acute

Patient Care Coordinator- TMS/Spravato Experience

Cardiac Surgery Quality Coordinator (RN)

Registered Nurse

Bilingual Dental Treatment Coordinator ( 1 year experience )

Speech Language Pathologist (SLP)

Rehabilitation Coordinator

Wound Ostomy Continence Nurse Coordinator

Counselor/Therapist

Patient Care Coordinator

Wound Ostomy Continence Nurse Coordinator

Physical Therapist Float

Mental Health Therapist (LG/LM) Hybrid Queen Anne's County

Patient Accounting/Benefits Coordinator

Veterinary Technician & Client Care Coordinator

I want to receive the latest job alert for patient care coordinator in catonsville md

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