Top 1 Noc technician Jobs in Cave Creek, Az

Level III Network Technician
Syscon —Cave Creek, AZ
- Azure
- Basic math
- Research

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Level III Network Technician

Syscon -
Cave Creek, AZ

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Job Details

Qualifications

Azure
Wireless access points
Laptop (troubleshooting support)
Basic math
Server backup and recovery
Public Cloud
Windows
Printer (troubleshooting support)
Network infrastructure
Computer hardware
Driving
Desktop (troubleshooting support)
Customer support ticket management
WAN
Server virtualization
Networking equipment (troubleshooting support)
Data backup
Network monitoring tools
Windows Server administration
Desktop administration
Antivirus software
Peripheral hardware support
ESXi
Mobile devices

Full Job Description

Do you love supporting end users with their technology? Do you like the variety of remote support and onsite client visits? Are you looking for a solid, growing IT firm that needs your network support skills? If so, keep reading for more details; we’d love to hear from you.

Full Description and Required Skills

Responsibilities may include…

Great customer support
Troubleshooting user issues, setting up new users, troubleshooting access, remote printing, and similar
Checking the NOC alerts for all equipment under management
Checking the backup portal for failures or alerts, troubleshoot or escalate
Following and updating maintenance checklists
Updating tickets with tasks performed, screen shots, outcomes, and time worked, as well as status
Updating our IT Coordinator regarding assigned tickets and projects
Review weekly anti-virus scan results and troubleshoot/follow up with clients as needed
Honoring client confidentiality and guarding their data and access
Following the schedule to meet our promises to our clients
Remote support for clients in other states
Helping our end users make technology work in their businesses
Personal car to drive to client sites for onsite support
Participate in Daily Huddles

Qualifications

Great problem solving skills
Small details are huge, so accuracy is a must
Good phone skills
Willing to work as a team with good independent troubleshooting skills
Experience with monitoring tools such as N-Central (N-Able)
Experience with backup solutions such as cloud-to-cloud Solarwinds, Datto units, and similar, including file restores
Experience in small to medium business environments (10 to 200 users) with mobile devices, workstations, servers, firewalls, switches, routers, access points, and similar
Experience installing and troubleshooting Windows 10 Pro
Experience supporting users with day-to-day tasks in Microsoft 365
Experience researching hardware solutions, ensuring compatibility between components, workstations, laptops, and network peripherals
Experience supporting virtual servers and ESXi hosts, VMware
Experience with Azure hosting

Skills for this Position

Proficient in providing Remote Support using LogMeIn Rescue, N-Able Take Control, or similar, and Remote Desktop
Minimum two (2) years Server troubleshooting and maintaining Windows Servers
Minimum four (4) years workstation/laptop and printer troubleshooting in MS environments
LAN, WAN Networks – basic troubleshooting and maintenance
Troubleshoot SonicWall Firewall (or similar) and VPN issues for end users
Minimum two (2) years working with VMware and willing to become a subject matter expert with training
Experience with Azure hosting, basic access and troubleshooting
Experience with Password Vaults, PassPortal a plus
Good math skills
Tracking work through tickets and tracking time by ticket
Troubleshooting business class anti-virus offerings
Ability to troubleshoot complex issues
Written and verbal communication skills, including client-facing and internal documentation

Apply Now

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noc technician jobs in cave creek, az

Level III Network Technician

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