Top 9 It helpdesk manager Jobs in Cayce, Sc

IT Supervisor II - End User Support
State of South Carolina —Richland County, SC
- $80,000 - $100,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Paid holidays
8d
IT HELPDESK MANAGER
City of Columbia, SC —Columbia, SC
- $61,767 - $78,753 a year
- Full-time
- 6 years
- Computer Science
- Basic math
- Disability insurance
- Dental insurance
IT HELPDESK MANAGER
City of Columbia —Columbia, SC
- $61,767 - $78,753 a year
- Full-time
- Management
- Basic math
- English
Service Center Support Desk Analyst
BAE Systems Inc. —Columbia, SC
- $53,122 - $90,306 a year
- Weekends as needed
- Computer science
- Computer Science
- Research
- Health savings account
- Paid holidays
12d
NOC Technician - Columbia, South Carolina
DartPoints —Columbia, SC
- Weekends as needed
- Background check
- High school diploma or GED
- Ability to lift 50 pounds
- Disability insurance
- Life insurance
Quick Apply
IT Manager
Eau Claire Cooperative Health Center Inc —Columbia, SC
- $70,000 - $90,000 a year
- Computer science
- Computer Science
- 5 years

Discover related jobs

Based on your search for it helpdesk manager jobs.

Manager, IT Delivery
Unum Group —Columbia, SC
You’ll mentor and develop team members, foster professional growth, and implement strategies to elevate results. May serve in a Scrum or Kanban Master role.
$89,400 - $183,500 a year
4d
Assistant IT Director
Resolution Technologies —Columbia, SC
Serves as a contributing member of the STO’s Information Security Team and supports implementation of cyber security programs, including incident response, risk…
1d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Tech Support Lead
The Christian and Missionary Alliance —Reynoldsburg, OH
For employees in the field, reports and escalates systems-level or application-related programming issues to the appropriate technology team employees.
$59,000 - $69,000 a year
Team Lead - IT Helpdesk - Germain Automotive Partnership
Germain Automotive —Columbus, OH
Valid driver's license and reliable transportation for regional travel. This is a working lead role: you will own the escalation queue from Tier 1 and Tier 2…
From $65,000 a year
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for it helpdesk manager in cayce, sc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

it helpdesk manager jobs near cayce, sc

Service Desk Analyst jobs in Columbia, SC

IT Manager jobs in Columbia, SC

Helpdesk Manager jobs in Columbia, SC

Network Operations Technician jobs in Columbia, SC

Service Desk Analyst jobs in Charlotte, NC

Compliance Analyst jobs in New Jersey

Service Desk Analyst jobs in Columbus, OH

Remote Customer Service jobs in Glendale, AZ

Entry Level Financial Analyst jobs in Texas

Service Desk Analyst jobs in Springfield, OH

Airport Wheelchair Service jobs in Chicago, IL

Service Desk Analyst jobs in Raleigh, NC

Technical Support Specialist jobs in Saginaw, MI

Technical Support Specialist jobs in South Plainfield, NJ

It Support Technician jobs in Florida

Entry Level It Technical Support jobs in Florida

It Technical Support jobs in Raleigh, NC

Technical Support Specialist jobs in Rio Rancho, NM

Community Support Specialist jobs in St. Louis, MO

Technical Support Specialist jobs in Melbourne, FL

IT Supervisor II - End User Support

State of South Carolina -
Richland County, SC

Apply Now

Job Details

Full-time
$80,000 - $100,000 a year
8 days ago

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Flexible spending account
Tuition reimbursement
Parental leave
Vision insurance
Flexible schedule
Life insurance
Prescription drug insurance

Qualifications

Managing technical support teams
Staff supervision
Managing teams in a customer support role
Enterprise software
Operational management
Windows
Team development
Key Performance Indicators
Team management
Desktop (troubleshooting support)
Azure AD
Customer support ticket management
Mentoring
Computer networking
System development
Operational excellence initiatives
Process improvement planning
Cybersecurity
Desktop administration
General management
Intune
Active Directory management

Full Job Description

Job Responsibilities

About SLED
The South Carolina Law Enforcement Division (SLED) is a premier statewide law enforcement agency dedicated to serving and protecting the citizens of South Carolina. With a proud history rooted in integrity, professionalism, and public service, SLED is committed to providing high-quality investigative, intelligence, and forensic services to support law enforcement agencies across the state.

At SLED, we value dedication, ethical conduct, accountability, and a strong commitment to justice. Our agency plays a vital role in maintaining public safety and supporting criminal justice efforts at the local, state, and federal levels. From advanced forensic science to homeland security, criminal investigations, and criminal justice information systems, SLED's diverse responsibilities make it one of the most dynamic law enforcement agencies in the state.

We foster a professional work environment where teamwork, respect, and continuous improvement are fundamental. Our employees are held to the highest standards and are given opportunities to grow within a mission-driven organization that makes a meaningful difference in South Carolina communities.

Learn more about why you should join our team at www.sled.sc.gov.

General Responsibility
Responsible for overseeing the help desk team ensuring timely and accurate customer service, and resolving the technical issues effectively.

Specific Duties

Supervise help desk and desktop support technicians to ensure prompt and effective support. Assign tasks and monitors workload to ensure balanced distribution and optimal productivity. Report unbalanced workloads to management. Conduct training sessions for new support staff and ongoing development for current team members.
Act as a Subject Matter Expert (SME) for the resolution of technical issues related to the installation, deployment, and upgrade of software and hardware across the Division. Serve as an escalation point for complex or unresolved technical issues requiring advanced expertise. Oversee 24x7 operational support and service availability, ensuring continuous monitoring, incident response, and coordination of after-hours support activities. Ensure timely and accurate communication with end users and management regarding the status of requests, system issues, and planned or unplanned IT service changes or outages.
Ensure compliance with established Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) for IT support services. Analyze ticket trends to improve support efficiency and reduce recurring issues.
Ensure all support requests are addressed with professionalism, courtesy, and efficiency, enhancing the overall end-user experience. Suggest and implement proactive measures to minimize downtime and improve user productivity. Identify opportunities for process improvement and contribute to the development of IT support policies & procedures.

Minimum and Additional Requirements

A bachelor's degree in computer science or a related area and experience in computer system development and modification. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.
Advanced knowledge of Microsoft 365, Entra ID (Azure AD), Intune, Windows Server, Active Directory, cybersecurity, networking, and ITIL service management principles, with strong troubleshooting and technical support expertise.
Ability to supervise and mentor Help Desk staff, manage service desk operations and SLAs, resolve complex technical issues, analyze performance metrics, communicate effectively with stakeholders, and lead continuous service improvement initiatives in a Microsoft enterprise environment.
This position supports 24/7 end user support services and may require on-call availability.

Additional Comments

South Carolina Law Enforcement Division (SLED) is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

SLED offers an exceptional benefits package for FTE positions that includes:

Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
15 days annual (vacation) leave per year
15 days sick leave per year
13 paid holidays
Paid Parental Leave
State Retirement Plan and Deferred Compensation Programs

Supplemental questions are considered part of the official application. Any misrepresentation of yourself may be grounds for disqualification.

Conditional selection based on candidate education, training, experience, oral interviews and clearance of background investigation.

Apply Now

Refine Your Search

it helpdesk manager jobs in cayce, sc

IT Supervisor II - End User Support

IT HELPDESK MANAGER

IT HELPDESK MANAGER

Service Center Support Desk Analyst

NOC Technician - Columbia, South Carolina

IT Manager

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for it helpdesk manager in cayce, sc

Explore jobs in more locations

Job Responsibilities

Minimum and Additional Requirements

Additional Comments

Job Seeker Tools

Employer Tools

Browse

Stay Connected