Top 23 Network engineers & analysts Jobs in Cayce, Sc

Telephony Network Engineer
viva —Columbia, SC
- $69.07 - $74.07 an hour
- Call employer
- System design
- Research
- Mid-level
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M324-Network Engineer (Consultant #10361)
FHR —Columbia, SC
- Weekends as needed
- 3 years
- Driver's License
- Travel
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Sr. Network Engineer
Intellibee —Columbia, SC
- Call employer
- System design
- Research
- Mid-level
- Health insurance
- 401(k)
10h
Senior Network Engineer - Europe
ValidaTek, Inc. —Columbia, SC
- Background check
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Lead Network Engineer - CONUS
ValidaTek, Inc. —Columbia, SC
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Network Engineer
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Network Engineer(Local to SC)
absiusa —Columbia, SC
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- Senior level
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Software Technology Inc —Blythewood, SC
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Telephony Network Engineer

viva -
Columbia, SC

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Job Details

$69.07 - $74.07 an hour
7 hours ago

Qualifications

System administration
Avaya
Communications systems expertise (engineering specialty)
Equipment troubleshooting
IVR
Vendor relationship management
Vendor communication
Networking equipment (troubleshooting support)
Voice over internet protocol (VoIP) configuration
Network infrastructure management

Full Job Description

SCOPE OF THE PROJECT:
Daily telephony engineer operations.

DAILY DUTIES / RESPONSIBILITIES:
1. Provide operational and advanced telephony administration. Respond to move, add, change, and disconnect requests for voice, voicemail, conference services, safety devices, telephone IVR, vectoring and call center requests, and unified communication services. Responsible for maintaining accurate 911 location information. Provide exceptional customer service and professional interaction to build and maintain operational credibility. Create detailed technical notes and documentation. Create knowledge base articles for internal and customer consumption. Use client systems for tracking work performed and labor hours.
2. Provide advanced technical support for projects and serve as lead for tasks required to maintain telephony network systems. Research, design, maintain, and implement improvements to enterprise telephony network. Includes advanced system and hardware configuration and installation of related equipment including media gateways, telephones, and safety devices. Develops and documents standards, processes, and configurations. Perform quality assurance testing. Works with vendors to provision new circuits and outage resolution. Analyze and evaluate vector routing, ARS routing tables and route patterns to ensure efficient operation. Diagnose and resolve related issues. Perform surveys of existing telephone systems and provide recommendations for the use of specific technologies to solve discrete problems. Provide technical input and recommendations for strategic direction of enterprise telephony services. Serve as primary point of escalation for technical work.
3. Provide operational and engineer-level support for enterprise telephony network and unified communications. Respond to customer incident tickets and provide resolution. Coordinate multi-team efforts to resolve outages quickly. Perform advanced maintenance and repair to telephony and unified communications systems to ensure optimal performance and long-term efficiencies. Seek opportunities for automation to streamline operational processes, and work with the client Automation team to implement. Work collaboratively with team members, other groups, and vendors to increase service quality. Provide proactive support to improve the efficiency and resiliency of service and to decrease outage time.
4. Monitor telephony and network systems to increase proactive problem resolution and ensure maximum uptime. Provide detailed documentation of existing systems and maintain documentation accuracy as enhancements are made, to include system diagrams. Adhere to all client Incident Management and Change Management processes.

REQUIRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. 2+ years of experience with Avaya on premise PBX systems
2. 2+ years of experience administering VoIP and unified communications platforms.
3. 2+ years of experience with SIP, RTP, QoS, dial plans, call routing, and voice gateway technologies.
4. 2+ years of experience troubleshooting voice quality, call routing, carrier connectivity, and E911 services.
5. 2+ years of experience with telecommunications infrastructure, including voice circuits, session border controllers (SBCs), and PSTN integration.

PREFERRED SKILLS (RANK IN ORDER OF IMPORTANCE):
1. Experience designing, implementing, and supporting enterprise cloud-based telephony solutions, including migration from on-premises telephony platforms to cloud-based services.

REQUIRED EDUCATION/CERTIFICATIONS:
Bachelor’s degree or equivalent work experience.

ADDITIONAL SKILLS/REQUIREMENTS:
1. Moderately complex to complex knowledge of telephone network services. Moderately complex to complex knowledge of methods of telephone network design.
2. Ability to present technical and non-technical reports in a clear and concise manner.
3. Ability to establish effective working relationships with vendors, management staff, and users.
4. Advanced knowledge of systems administration techniques and tools.
5. Strong interpersonal and communication skills and ability to manage multiple, shifting priorities.

Notes:
Role is fully onsite

VIVA is an equal opportunity employer. All qualified applicants have an equal opportunity for placement, and all employees have an equal opportunity to develop on the job. This means that VIVA will not discriminate against any employee or qualified applicant on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status

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Refine Your Search

network engineers & analysts jobs in cayce, sc

Telephony Network Engineer

M324-Network Engineer (Consultant #10361)

Sr. Network Engineer

Senior Network Engineer - Europe

Lead Network Engineer - CONUS

Network Engineer

Network Engineer(Local to SC)

SCDMV - Network Engineer - 10+ in Cisco

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