Top 5 Customer service manager Jobs in Cedar City, Ut

Customer Service Manager
Wendy's —Cedar City, UT
- 18 years or older
- ServSafe
- Pass drug screening
- Health insurance
- Dental insurance

Check out these similar jobs

Based on your search for customer service manager jobs.

Airline Support Supervisor
Accommodations Plus International —Saint George, UT
This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
$27 an hour
Quick Apply
Customer Service Manager
Wendy's —Cedar City, UT
Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift, and verifying cash at close.

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Personal Lines Service Team Lead
Leavitt Group —Grove City, OH
MUST have a Property & Casualty license. Strong understanding of Personal Lines coverages and service processes. Deliver an Exceptional Client Experience.
Quick Apply
Client Service & Sales Manager
Detail Pro Shop —Dublin, OH
This position will be the initial contact for nearly all customer facing activity – including inbound and outbound customer calls, face to face client…
$40,000 - $50,000 a year
Quick Apply
12d

Show more jobs in cities nearby

I want to receive the latest job alert for customer service manager in cedar city, ut

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Service Manager

Wendy's -
Cedar City, UT

Apply Now

Job Details

Benefits

Health insurance
Dental insurance
401(k)
On-the-job training
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

High school diploma or GED

Full Job Description

Why Wendy's

As a Wendy’s Customer Service Manager, your primary responsibility is to create a service culture designed to “Delight Every Customer.” You will inspire the entire restaurant team to drive a customer-centered service culture to build customer loyalty. You’ll lead the planning process for daily operations to guarantee every shift is set up to deliver the best customer service. You’ll be the expert at executing great huddles and TTM (Talk to Me) in our restaurants, which is the Wendy’s way of regularly communicating with our restaurant teams on what’s most important to our customers and how we can exceed their expectations. You will partner with other restaurant management to identify specific opportunities for optimizing and maximizing the profitability of the restaurant.

Responsibilities include:

Training, monitoring and reinforcing food safety procedures to crew members.
Acting as Cash Manager as needed, including setting up cash registers at open, reconciling cash registers throughout the shift, and verifying cash at close.
Acting as Operations Leader, organizing, overseeing and supervising shifts by completing and executing the Daily Operations Plan.
Performing walk-throughs to ensure the restaurant is ready to open or close and ready for each rush period.
Perform walk throughs throughout shift with specific focus on items that impact Speed and Friendliness.
Utilizing flow charts and checklists to ensure complete and timely opens, closes and post rush activities while maximizing labor efficiency.
Working with restaurant management team to train, develop and communicate with crew members and Team Trainers through Four Corner Training, team huddles, manager meetings, etc. Supervising crew members and Team Trainers in a way that maximizes retention.
Helping to execute appropriate shift-specific procedures according to the Daily Operations Plan. Assist the restaurant management team in maintaining proper coverage via crew member schedules to ensure that the restaurant attains/exceeds all customer service standards.
Executing weekly and positional cleaning schedules by assigning, coaching and following up on cleaning tasks with crew members.
Conducting regular table visits to gain feedback on customer experience and coaching crew members based on findings.
Running and analyzing Voice of the Customer reports to diagnose Speed and Friendliness opportunities. Take appropriate action with crew members to improve performance and celebrate wins.
Navigating the Voice of the Customer dashboard and checking, resolving and closing the loop on customer alerts, cases and comments.
Reviewing and maintaining Throughput Tracking charts to identify opportunities in Speed of Service.
Assisting General Manager in maintaining labor budgets by utilizing forecasts, hourly sales readings and daily variance reports to adjust labor as needed.
Assisting General Manager with completing weekly crew schedules.
Assisting the General Manager in screening applications and conducting crew interviews.
Assisting General Manager with maintaining and updating Restaurant Communication Board.

What you can expect

Direct Deposit
Free Meals
-we pay you for being an excellent student!
Paid Vacation
Annual Performance Review and Performance Based Wage Increases
Quarterly Bonuses based on restaurant performance
Medical, Dental and Vision Benefits
On the Job Training
Advancement Opportunities
Fun, Recognition and Team Environment
401(k) - not matched
Shoe Credits

What we expect from you

High School Diploma or GED.
Must be 18 years of age.
Must be able to pass criminal background check and drug screening.
One or more years of restaurant experience preferred.
Ability to multi-task while maintaining composure and give sound advice and direction.
Must be able to take direction, give direction, work well in a team environment and have a strong customer orientation focus.
Must exhibit professionalism, composure and discretion when expediting or resolving all customer related concerns and issues.
Ability to work, concentrate and perform duties accurately in a fast-paced environment that may involve noise and hot/cold temperatures.
Must be able to stand for prolonged periods of time.
Ability and willingness to wear a headset.
Physical ability to lift (up to 25-50 pounds as necessary), reach, push, pull, bend kneel and stoop.
Must be available to report to work promptly and regularly, as well as work all dayparts and days of the week.
May be required to transfer from one location to another and must have the ability to travel to other restaurants as business needs dictate.
Must have or be willing to obtain ServSafe certification.

This job opportunity is with one of our many franchisees. Independently owned and operated, Wendy's franchise organizations determine their own compensation, benefits and career programs which may vary from company-owned locations.

About This Location

185 N 1225 W
CEDAR CITY, UT 84720

Apply Now

Refine Your Search

customer service manager jobs in cedar city, ut

Customer Service Manager

Check out these similar jobs

Explore jobs in cities nearby

I want to receive the latest job alert for customer service manager in cedar city, ut

Why Wendy's

What you can expect

What we expect from you

About This Location

Job Seeker Tools

Employer Tools

Browse

Stay Connected