Description:
At the Cedar Band Travel Plaza, our Customer Service Clerks are at the core of our professional team. Our Customer Service Clerks share the responsibility of maintaining a high standard of customer service, housekeeping, signs, pricing, and cash register operations (POS) while generating sales and handling loss prevention. Our Customer Service Clerks are the primary contact for customers in addressing and answering questions, inquiries, and complaints. Maintaining high performance at a fast pace for customer productivity is our Customer Service Clerk's role.
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$14.50 per hour starting wage
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PART-TIME, 20-30 hours a week (3-4 days)
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Hiring for Mid-day and Closing shifts (8 hr. shifts)
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Shift start times vary from 11:00 am to 4:00 pm
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Quarterly Performance Bonuses Eligible
We offer our Customer Service Clerks Quarterly Performance Bonus, Team and individual Incentives, 401-K Retirement, special Holiday Pay, a Wellness Program, Mental Health Plan, and Nation-wide Discount Program, as well as additional opportunities to perform and maintain a high level of excellence. Join our team and start working with great people; meet travelers from across the country in a friendly and fast-paced environment; and be part of a unique opportunity that is Tribally owned.
Essential Functions
The Customer Service Clerks perform the following duties and responsibilities (and others as assigned by management). (Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions)
1. Ensure that each customer receives outstanding Customer Service by providing a friendly environment that includes greeting and acknowledging every customer, maintaining outstanding standards, and solid product knowledge.
2. Maintain an awareness of all product knowledge information, merchandise promotions, and advertisements.
3. Assist in floor moves, merchandising, display maintenance, processing, and replenishing merchandise; participate in receiving and monitoring floor stock, and housekeeping.
4. Adhere to all Company policies, procedures, and practices including signing, pricing, and loss prevention.
5. Accurately and efficiently complete all sales transactions and maintain proper cash and media accountabilities at POS registers.
6. Communicate customer requests to management.
7. Breakfast, lunch, and dinner preparation for simple grab-n-go meals.
Requirements:
Essential Competencies
1. Ability to process information/merchandise through the computer system and POS register system.
2. Ability to communicate with associates and guests, read, count, and write to accurately complete all documentation.
4. Ability to freely access all areas of the store including the selling floor, stock room, register, and operate/use all equipment.
5. Ability to climb ladders and move or handle merchandise throughout the store generally weighing 0-50 pounds.
Minimum Qualifications
1. Able to work in a fast-paced environment and maintain productivity.
2. Working knowledge of POS systems.
3. Detail-oriented with great organizational skills.
4. Strong ability to multi-task and effectively manage time.
5. Professionalism for in-person customer service and client focus.
6. Problem-solving/analysis and teamwork orientation.
7. Proficient communicator with technical capacity.
8. Must have a valid Drivers License.
9. Must be at least 18 years of age.
10. Must be able to pass a drug test and background check.
Work Environment
The Customer Service Clerk operates in a fast-paced retail/convenient store environment. This role routinely uses standard store equipment such as computers, phones, filing cabinets, inventory stocking, cleaning, organizing, and more.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of a Customer Service Clerk. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and sit for prolonged periods of time; walk; use hands to finger, handle or feel; and reach with hands and arms; lift up to 50 pounds, carry stock and merchandise, and stoop/crouch.
Position Type/Expected Hours of Work
The Customer Service Clerk is a part-time position, hours of work and days will vary across the seven days of the week, Monday through Sunday, 6:00 a.m. to 12:00 a.m. (midnight) including holidays as assigned/scheduled. Shift assignments will rotate every 2 weeks.
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Closing Shifts 4:00pm-12:00am
Required Education and Experience
1. High school diploma or equivalent.
2. Customer service experience (in-person/face-to-face).
Preferred Education and Experience
1. Experience with G-site POS system register
2. Experience working in a gas station, convenience store, or other comparable operation.
Work Authorization/Security Clearance
Must be authorized to legally work within the United States of America.
Other Duties
Please note this job description for the Customer Service Clerk is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
