Top 39 Call center Jobs in Cedar Falls, Ia

Patient Care Coordinator
VGM Group, Inc —Waterloo, IA
- Full-time
- Hybrid work
- HIPAA
- Office
- High school diploma or GED
Banking Technical Support Representative
Jack Henry —Cedar Falls, IA
- $42,000 - $53,000 a year
- Full-time
- Research
- In-person
- 1 year
10d
CIVILIAN DISPATCHER
Black Hawk County —Black Hawk County, IA
- $54,849 - $73,257 a year
- Full-time
- English
- High school diploma or GED
- Typing
- Paid holidays
- Dental insurance
8d
Member Support Associate I - PT
Veridian Credit Union —Waterloo, IA
- $17.21 an hour
- Part-time
- Hybrid work
- Spanish
- Computer literacy
- Office
- Work from home
Quick Apply
Government Collection Specialist - 08.14.2026 CF
The CBE Group, Inc. —Cedar Falls, IA
- $17.74 - $23.00 an hour
- Urgently hiring
- Residential
- High school diploma or GED
- Communication skills
- Tuition reimbursement
- Opportunities for advancement
Quick Apply
Customer Service Representative
Regal Plastic —Evansdale, IA
- $16 - $19 an hour
- Full-time
- Office
- High school diploma or GED
- Warehouse
- Paid training
- Paid holidays
Quick Apply
Annuity Contact Center Representative III (Hybrid: Madison, WI/Waverly, IA)
TruStage —Waverly, IA
- $46,800 - $69,500 a year
- Full-time
- Computer literacy
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
Bilingual Government Collections Specialist 08.14.2026 CF
The CBE Group, Inc. —Cedar Falls, IA
- $20 - $26 an hour
- Urgently hiring
- Bilingual
- Residential
- High school diploma or GED
- Tuition reimbursement
- Opportunities for advancement
Quick Apply

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Member Support Associate I - PT
Veridian Credit Union —Waterloo, IA
Provide quality interactions with inbound and outbound member calls that create an excellent service experience to promote the Veridian brand.
$17.21 an hour
Quick Apply
Annuity Contact Center Representative III (Hybrid: Madison, WI/Waverly, IA)
TruStage —Waverly, IA
Handle incoming calls from Advisors, field staff, customers or other third parties regarding individual contracts (Fixed/Variable Annuities & Pension Risk…
$46,800 - $69,500 a year

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Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
$20 an hour
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Renewal Specialist
IQVentures —Dublin, OH
Experience in using automated dialer systems to efficiently manage high volume inbound/outbound calls. As a *Renewal Specialist*, you will play a key role in…
From $17 an hour
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10d

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Patient Care Coordinator

VGM Group, Inc -
Waterloo, IA

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Job Details

Full-time

Qualifications

Health insurance authorizations
Completing CE credits
Insurance products customer support
Patient question and concern management
Medical documentation
Email customer support
Medicare
DME
Medical software
Phone communication
Medical insurance coverage verification
Intake
Customer order taking
Shipment tracking for distribution operations
Patient demographics
HIPAA
Medical coding guidelines
Patient complaint handling
Care documentation
Durable medical equipment (DME) coordination
High school diploma or GED
Healthcare referral management
Freight shipment tracking
Task prioritization
Organizational skills
Healthcare provider information
Patient transport coordination
Computer skills
Health information management
Order tracking

Full Job Description

VGM HOMELINK Patient Care Coordinators [PCCs] work every day to ensure patients across the country receive the highest standard of care. PCCs do this by performing high quality customer service in an office environment utilizing various forms of technology. A PCC will verify insurance coverage and coordinate healthcare services such as durable medical equipment, medical supplies, transportation services, and home care services.

Click below to view a day in the life of a Patient Care Coordinator and learn how you can make a difference every day.

The first few months as a PCC will be spent in training learning business objectives, software systems, and job specific goals. The HOMELINK training team will provide in depth training on of insurance carrier contracts, medical coding, and specific service coordination.

Commitment to in-depth knowledge of our insurance carrier contracts and expectations, as well as high-quality standards and timeliness are crucial to success in this role. This VGM job is fast-paced and ever changing; individuals with high energy and passion for exceeding expectations are encouraged to apply. This VGM job functions in a call-center environment and at minimum 75% of this role will included communication via phone with in-coming and out-going calls.

Working Location: Our main VGM campus is in Waterloo, Iowa - this position is flexible in on-site, hybrid or remote.

Hours: Monday-Friday; Full-time (40 hours/week) opportunities available with periodic on call responsibilities.

1st shift, 8am-5pm CST
2nd shift, 10am-7pm CST
Responsibilities/Duties of the Job

Manage a large volume of phone and email communication, including incoming and outgoing calls. Respond to customer queries accurately and in a timely manner through email or phone.
Answer calls from referral sources in a timely and professionally manner, and secure referral orders by telephone, fax, and electronic means – being on the phone is a required and essential function of the job
Contact payer sources to verify or obtain eligibility, benefits, and/or authorization for items or services requested
Coordinate the delivery of medical equipment and other healthcare services, including contacting the patient, provider, or on-line tracking system to confirm items were delivered and/or services rendered
Obtain and send appropriate clinical documentation to payer sources by fax or electronic means to assist them in determining the medical necessity of medical equipment and other healthcare services
Communicate with supervisor, other PCC’s, and external parties to keep them informed of order status, including outlying situations that could affect the referral
Collect and enter accurate and detailed patient, provider, and payer information into the Company’s claims platform on a real-time basis to prevent delays in billing or services
Answer questions from patients, providers, Company staff, and payer sources
Ensure patients receive a high standard of service delivery and care through a series of follow-up quality questions to ensure Company quality standards are being met
Identify and resolve service issues and complaints
Intake of new orders as needed during busy times, even if not the primary job responsibility of the PCC
Maintain knowledge of Company policy and procedures and regulatory, contractual, and accreditation requirements
Reviews orders to ensure they are setup with accurate coding, quantity, and pricing
Maintain availability for after hours on-call coverage
Follow strict confidentiality and HIPAA privacy and security guidelines
Perform other duties as assigned
Key responsibilities do not include conducting utilization management activities that require clinical judgement or interpretation of clinical information, including issuing denials of service authorization requests

Position Qualifications

Education/Experience:

High school diploma/GED desired
Equivalent professional experience preferred
Must comply with continuing education per Company, regulatory, contractual, and accreditation requirements’

Skills and competencies:

Customer service focused
High degree of integrity and trust
Ability to multitask and prioritize
Possesses strong time management and organization skills
Detailed oriented
Works well under pressure and is punctual
Flexible with the ability to routinely adapt to change
Team player with excellent communication skills
Knowledge of various healthcare industry billing and/or coding terminologies such as ICD-10, HCPCS, CPT, modifiers, and various Medicare NCD’s and LCD’s

Physical Requirements:

Working at a physical desk, moving about the office and facility as needed for work
Operation of office machinery and equipment
Visual abilities to include reading, distance vision, and peripheral vision

This job description reflects the general duties of the job but is not a detailed description of all duties which may be inherent to the position. Reasonably related additional duties may be assigned to the individual Associate.

VGM Group, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, pregnancy, national origin, disability, genetic information, military or veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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Refine Your Search

call center jobs in cedar falls, ia

Patient Care Coordinator

Banking Technical Support Representative

CIVILIAN DISPATCHER

Member Support Associate I - PT

Government Collection Specialist - 08.14.2026 CF

Customer Service Representative

Annuity Contact Center Representative III (Hybrid: Madison, WI/Waverly, IA)

Bilingual Government Collections Specialist 08.14.2026 CF

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