Top 5 Customer support & client services managers Jobs in Cedar Falls, Ia

Customer Service Manager
Warren Transport, Inc. —Waterloo, IA
- $55,000 - $70,000 a year
- Microsoft Outlook
- Sales
- Research
Quick Apply
Member Experience Lead
VASA Fitness —Waterloo, IA
- $18.70 an hour
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
Quick Apply
12d

Other jobs to consider

Find your next job by exploring related positions.

Physician (Part-time, onsite)
Medcor Inc —Waterloo, IA
A valid and unrestricted medical license in Illinois and Iowa. If the provider is a PA, the physician and PA will execute and file a practice plan acceptable to…
Quick Apply
Part-Time Registered Nurse (RN) – Weekend Overnight Shift
Medcor Inc —Cedar Falls, IA
Current Registered Nurse (RN) license. This position is ideal for nurses looking to supplement their income, semi-retired clinicians, or experienced RNs seeking…
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Director, Customer Relations
4 Over llc —Columbus, OH
This leader will be responsible for leading and scaling a high-performing customer service team while driving initiatives that enhance the overall customer…
$140,000 - $170,000 a year
Customer Service Lead Coordinator
Aramark —Groveport, OH
? One (1) year of call and customer service experience. The Customer Service Lead Coordinator is responsible for following and implementing company policies and…
$22 - $25 an hour

Show more jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in cedar falls, ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support & client services managers jobs near cedar falls, ia

Member Experience Specialist jobs in Waterloo, IA

Customer Service Manager jobs in Edison, NJ

Customer Service Manager jobs in Utah

Customer Service Manager jobs in Georgia

Fp&a Manager jobs in New Jersey

Customer Service Manager jobs in Eau Claire, WI

Remote Customer Service jobs in Norman, OK

Child Protective Service jobs in Seattle, WA

Customer Services Remote jobs in Rochester, NY

Onboarding Specialist Nyc Health jobs in New York, NY

Member Experience Specialist jobs in Oregon City, OR

Member Experience Specialist jobs in Mankato, MN

High School Diploma No Experience jobs in Atlanta, GA

Benefits Specialist jobs in Boston, MA

Member Experience Specialist jobs in Orlando, FL

Member Experience Specialist jobs in Salina, KS

Customer Service Manager

Warren Transport, Inc. -
Waterloo, IA

Quick Apply

Job Details

$55,000 - $70,000 a year

Qualifications

Research

Full Job Description

SUMMARY

The Customer Service Manager is responsible for overseeing the customer service department, leading a team to grow load count while ensuring the company delivers the highest level of customer service possible to strengthen and enhance the growth and stability of Warren. Implementation of sound marketing and customer service principles to develop and service customers in accordance with company and department quality, sales, utilization, and profit objectives, and serving as liaison between the customer and Warren.

ESSENTIAL DUTIES & RESPONSIBILITIES

Lead load volume growth by developing CSR team to have a “book the load” mentality
Shepherd new business into Warren production by creating buy-in with Operations state holders
Develop CSR team to create customer relationships, capture awarded load volume, and offer pricing and capacity solutions to customers to achieve targets to increase overall load volume.
Find and implement solutions to improve service and load coverage of booked loads via Assets or WSL and know when to escalate loads to get them covered.
Coordinate and execute the customer business transition from sales team to customer service team.
Take ownership of customer satisfaction issues and follow up with problems through to resolution.
Recognize and track high priority loads and lanes - escalate delays or problem areas as needed.
Build and maintain 1-level-up relationships with customers.
Mentor and develop customer service reps in an environment where they can excel.
Research industry developments and recommend best practices for areas of improvement.
Promote and sell Warren service to active, inactive, and potential customers; serving as liaison between customers, WTI, WSL, Sales and operations.
Performs other duties, tasks, or responsibilities as assigned.

EDUCATION & EXPERIENCE

Four year college degree from an accredited institution, or equivalent preferred.
1-3 years of experience supervising a customer service department in the trucking industry.
Excellent customer service skills
Strong sales and negotiation skills
Excellent time management and organizational skills
Hard-worker with a drive for results who can persevere in the face of resistance or setbacks
Strong work ethic and sense of integrity; trustworthy
Excellent verbal communication skills
Knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
Must be able to demonstrate a proactive commitment to Warren corporate values and the success of all staff.

WORKING CONDITIONS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Constantly in a stationary sitting position and occasionally will move around.
Constantly operate a keyboard and mouse and constantly utilize a computer monitor(s).
Constantly conversing with internal and external customers in person or via a phone system.

EEO STATEMENT

Warren Transport is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age (40 or older), status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Quick Apply

Refine Your Search

customer support & client services managers jobs in cedar falls, ia

Customer Service Manager

Member Experience Lead

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for customer support & client services managers in cedar falls, ia

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected