Top 9 Bilingual call center representative Jobs in Cedar Rapids, Ia

Bilingual (Spanish) Customer Service Representative
Aureon —Cedar Rapids, IA
- Spanish
- Computer literacy
- Basic math
- Health insurance
- 401(k)
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Bilingual (Spanish) Customer Service Representative

Aureon -
Cedar Rapids, IA

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Job Details

Benefits

Health insurance
401(k)
Paid time off
Vision insurance
Life insurance

Qualifications

Computer operation
Spanish
Customer relationship building
Basic math
Employee relationship building
High school diploma or GED
Desktop applications
Computer skills

Full Job Description

Job Responsibilities:

Telephone Support – perform telephone support as scheduled. Ensure that customer questions are answered completely in a professional, caring and responsive manner, commitments to perform research and follow-up are completed, open issues are resolved and each contact - including information and resolution achieved

- is logged in the appropriate ticketing system.
E-mail & Chat Support – perform as scheduled. Answer and complete all assigned messages or contacts; ensure that all customer questions and issues are addressed in the reply. Properly enter customer information and resolution in the appropriate ticketing system.
Skill improvement – continually strive to improve the cognitive and customer service skills necessary to perform the job. This includes proficiency with supported products, demonstrated problem solving ability and excellent verbal and written communication skills. Ability to read, review and understand support resources provided by the contact center and its clients. Attend all training classes and complete any exercises assigned.
Communication – provide feedback on support issues, resolutions or suggestions to immediate supervisor or department manager. Communicate trends, issues and appropriate solutions to supervisors and management.
Support coworkers – provide procedural advice and assistance to other representatives.
Help maintain and ensure positive working relationships with support clients.
Provide all support functions within the guidelines of the contact center and client policies and procedures.
Maintain departmental productivity standards while exhibiting accuracy in applicable ticketing system.

What can Aureon offer you?

Opportunities for professional growth, development, and advancement within the organization
100% remote working employment model
Comprehensive training on hardware and software applications for qualified applicants
Knowledge and experience relating to basic computer applications
Competitive compensation and full benefits package for full-time employees
Health, Dental, Vision, and Life Insurance Plans, 401K, and PTO

Required Education:

High school or equivalent

Required Skills:

Excellent written and oral Spanish communication skills, including strong listening skills
Excellent interpersonal skills to establish and maintain effective relationships with customers, employees, superiors and business contacts in a professional and courteous manner
Intermediate to advanced computer skills with emphasis on Internet knowledge
Aptitude for providing superior customer care
Must exhibit dependability, adaptability and flexibility
Basic math skills
Creative thinking and reasoning ability

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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bilingual call center representative jobs in cedar rapids, ia

Bilingual (Spanish) Customer Service Representative

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