Top 32 Chat support Jobs in Cedar Rapids, Ia

Crisis Counselor (Part-time) 1st Shift
Foundation 2 —Cedar Rapids, IA
- From $18 an hour
- Part-time
- Hybrid work
- Bachelor's degree
- SharePoint
- Typing
- Paid time off
- Employee assistance program
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Crisis Counselor (Part-time) Flex
Foundation 2 —Cedar Rapids, IA
- From $19 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Paid time off
- Employee assistance program
Quick Apply
Crisis Counselor (Full-time) Flex
Foundation 2 —Cedar Rapids, IA
- From $19 an hour
- Weekends as needed
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Paid parental leave
- Health insurance
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Crisis Counselor (phone/chat) Limited - Day Shift
Foundation 2 —Cedar Rapids, IA
- From $18 an hour
- Part-time
- Hybrid work
- Bachelor's degree
- SharePoint
- Typing
- Employee assistance program
Quick Apply
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon Contact Center —Cedar Rapids, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Specialist, Customer Service
Cargill —Cedar Rapids, IA
- Mid-level
- Office
- Bachelor's degree
6d
Collections Associate
GreenState Credit Union —North Liberty, IA
- $23.61 - $27.60 an hour
- Overtime
- Office
- High school diploma or GED
- Computer skills
Crisis Counselor (Limited/ESA) - Surge On-Call
Foundation 2 —Cedar Rapids, IA
- $5 - $20 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Employee assistance program
Quick Apply
Crisis Counselor (Full-time) Evening
Foundation 2 —Cedar Rapids, IA
- From $18.50 an hour
- Overnight shift
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Paid parental leave
- Health insurance
Quick Apply
Crisis Center Supervisor (2nd Shift)
Foundation 2 —Cedar Rapids, IA
- From $21 an hour
- Full-time
- Hybrid work
- Mid-level
- Microsoft Office
- Master's degree
- Paid parental leave
- Health insurance
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Crisis Counselor (Full-time) Evening
Foundation 2 —Cedar Rapids, IA
- From $18.50 an hour
- Overnight shift
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Paid parental leave
- Health insurance
Quick Apply
13d
Crisis Counselor (limited) Evening Shift
Foundation 2 —Cedar Rapids, IA
- From $18.50 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Employee assistance program
Quick Apply
6d
Crisis Counselor- Limited- Day Shift
Foundation 2 —Cedar Rapids, IA
- From $18 an hour
- Part-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Employee assistance program
Quick Apply
13d
Experienced Customer Service Representative
McGrath Family of Dealerships —Cedar Rapids, IA
- $14 an hour
- Full-time
- Hospitality
- Mid-level
- Office
- Dental insurance
- Paid time off
Quick Apply
Bilingual (Spanish) Customer Service Representative
Aureon —Cedar Rapids, IA
- Spanish
- Computer literacy
- Basic math
- Health insurance
- 401(k)
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Crisis Counselor (Part-time) Overnight
Foundation 2 —Cedar Rapids, IA
- From $20 an hour
- Part-time
- Hybrid work
- Bachelor's degree
- SharePoint
- Typing
- Paid time off
- Employee assistance program
Quick Apply
7d
Personal Loan Spec
OneMain Financial —Coralville, IA
- Extended hours
- Office
- High school diploma or GED
- Leadership
- Employee stock purchase plan
- Paid holidays
Clinical Education Librarian
The University of Iowa —Iowa City, IA
- $55,000 - $74,000 a year
- Full-time
- Hybrid work
- Master's degree
- University
- Criminal background check
- Health insurance
- Tuition reimbursement
13d
Crisis Counselor (Full-time) Overnight
Foundation 2 —Cedar Rapids, IA
- From $20 an hour
- Overnight shift
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- SharePoint
- Paid parental leave
- Health insurance
Quick Apply
7d
Interior Design Sales Professional
Ethan Allen Global, Inc. —Coralville, IA
- $70,000 - $200,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Health savings account
- AD&D insurance
Quick Apply

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chat support jobs near cedar rapids, ia

Crisis Counselor (Part-time) 1st Shift

Foundation 2 -
Cedar Rapids, IA

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Job Details

Part-time
From $18 an hour

Benefits

Paid time off
Employee assistance program
401(k) matching

Qualifications

Interpersonal skills
Medical records
Bachelor's degree
Attention to detail
Human Services
Typing
Productivity software
Grammar Experience
Quality data entry

Full Job Description

About Foundation 2 Crisis Services

Foundation 2 Crisis Services is a mission-driven, non-profit organization that provides critical crisis intervention and prevention services across Iowa. We operate a 24/7 crisis center, including phone, text, and chat services. We also operate an emergency youth shelter, mental health support groups, community-based crisis programs, training, and more. We have been saving lives for over 50 years. Join our team today!

Our crisis center counselors answer more than 90,000 phone, chat, and text contacts per year. You can learn more about the Foundation 2 Crisis Services’ crisis center and see what clients can expect when they reach out to Foundation 2 Crisis Services on our YouTube channel.

Overview of the role

Provide real-time, compassionate, non-judgmental crisis support to clients over the phone, text, and chat lines. Attend initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month. Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary. Document each phone, text, and chat contact to ensure quality record keeping.

The position has the flexibility to be hybrid at the Crisis Center in Cedar Rapids or remote within the state of Iowa or Illinois; candidates must be available for two (2) full days of training in our Cedar Rapids office.

Shifts Available

Monday, Wednesday, Friday, 8am - 4pm - $500 Sign-on Bonus

Benefits

This position starts at $18.00/hour
The Crisis Center offers shift differentials on top of your hourly wage:

o 1st/Day Shift (8am - 3pm)

§ Saturday & Sunday: $0.75/hour

o 2nd/Evening Shift (3pm - 10pm)

§ Mon-Thurs: $0.50/hour

§ Friday & Saturday: $5.00/hour

§ Sunday: $0.75/hour

o 3rd/Overnight Shift (10pm - 8am)

§ Sun-Thurs: $1.00/hour

§ Friday & Saturday: $5.00/hour

Quarterly wellness benefit reimbursements to support a sense of wellbeing.
Go to sleep at night knowing that work you did matters. Foundation 2 Crisis Services staff save lives every day.

Who you are

Client-centered. You are dedicated and passionate about working with individuals in crisis. You know it is an honor to be trusted to support people at their most vulnerable.
Compassionate. You have compassion for clients and a willingness to understand and exercise trauma-informed care practices.
Quick Thinking. You recognize that you will often have multiple irons in the fire at once and will be challenged to manage competing priorities.
Skilled Communicator. Your words matter to individuals in crisis. You are a strong communicator and can convey important information clearly and compassionately.

What you’ll do

Provide real-time, compassionate, non-judgmental crisis support to clients through our online chat service.
Attending initial trainings (some will be during daytime hours) and all-staff meetings during daytime hours 1-2 times per month.
Dispatch additional client services, such as Foundation 2 Crisis Services’ Mobile Crisis Outreach, when necessary.
Document each chat contact to ensure quality record keeping.

What you need

Bachelor’s degree in human services or related field with 30 hours of human service coursework OR bachelor’s degree in any field plus one (1) year of relevant experience.
Proficient with computers and software including Microsoft 365 (Teams, SharePoint, Excel, Word, etc.), Google Chrome, and Electronic Health Records.
Able to type quickly, multi-task, and perform accurate data entry.
Strong written communication skills with excellent grammar and attention to detail.
Private home office to ensure confidentiality.
Reliable, high-speed internet at home (Minimum 50 Mbps download speed / 15 Mbps upload speed; wired internet connection required) OR the ability to work all shifts from the Cedar Rapids office.
Pass all background checks completed by Foundation 2 Crisis Services.
Live in Iowa.
Successfully complete required trainings within required time periods.
Submit copy of college degree or transcript as required by licensure for personnel file.
Experience in crisis services is preferred.
Experience in conflict resolution and de-escalation techniques preferred.
Background in motivational interviewing referred.
Ability to clearly communicate emotional support to people in crisis preferred.
Knowledge/experience working in the mental health, substance use, and/or problem gambling field preferred.

Your Application

We’re excited to hear from you! All questions will be answered during an initial virtual interview. Resumes, applications, and cover letter accepted until position filled.

Foundation 2 Crisis Services is an equal opportunity employer. We do not discriminate employment on the basis of race, color, religion, sex, pregnancy, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service or other non-merit factor.

Pay: From $18.00 per hour

Benefits:

401(k) matching
Employee assistance program
Paid time off

Work Location: Hybrid remote in Cedar Rapids, IA 52401

Quick Apply

Refine Your Search

chat support jobs in cedar rapids, ia

Crisis Counselor (Part-time) 1st Shift

Crisis Counselor (Part-time) Flex

Crisis Counselor (Full-time) Flex

Crisis Counselor (phone/chat) Limited - Day Shift

Tier 1 Technical Support Representative (REMOTE IOWA)

Specialist, Customer Service

Collections Associate

Crisis Counselor (Limited/ESA) - Surge On-Call

Crisis Counselor (Full-time) Evening

Crisis Center Supervisor (2nd Shift)

Crisis Counselor (Full-time) Evening

Crisis Counselor (limited) Evening Shift

Crisis Counselor- Limited- Day Shift

Experienced Customer Service Representative

Bilingual (Spanish) Customer Service Representative

Crisis Counselor (Part-time) Overnight

Personal Loan Spec

Clinical Education Librarian

Crisis Counselor (Full-time) Overnight

Interior Design Sales Professional

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