Top 198 Customer service Jobs in Cedar Rapids, Ia

Industrial Onsite Support
Quest Resource Management Group —Cedar Rapids, IA
- $21 - $24 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
Quick Apply
14d
Customer Service Representative
GreatAmerica Financial Services —Cedar Rapids, IA
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- High school diploma or GED
- Profit sharing
- Health savings account
Account Support Advisor
GreatAmerica Financial Services —Cedar Rapids, IA
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- US work authorization
- Profit sharing
- Health savings account
Sales Support Specialist
GreatAmerica Financial Services —Cedar Rapids, IA
- Full-time
- Hybrid work
- Microsoft Office
- High school diploma or GED
- Bachelor's degree
- Profit sharing
- Health savings account
14d
Lead Guest Services Team Member
Pilot Company —Cedar Rapids, IA
- $12.60 - $17.85 an hour
- Full-time
- Mid-level
- Team management
- Conflict management
- Health insurance
- Dental insurance
11d
Customer Service Representative
RAPIDS & AFFILIATES —Marion, IA
- $20 - $23 an hour
- Full-time
- Organizational skills
- In-person
- Communication skills
- Health insurance
- Dental insurance
Quick Apply
Guest Service Representative
Nothing Bundt Cakes #248 —Cedar Rapids, IA
- $15.50 - $16.50 an hour
- Part-time
- Entry level
- Flexible schedule
Quick Apply
10d
Customer - Food Service - Overnight
Kwik Trip —Cedar Rapids, IA
- $16.00 - $21.70 an hour
- Weekends as needed
- Customer service
- Cash register
- Food service
- Health insurance
- 401(k)
Quick Apply
Customer - Food Service
Kwik Trip —Cedar Rapids, IA
- $16.00 - $21.70 an hour
- Weekends as needed
- Customer service
- Cash register
- Food service
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative
Graybar Electric Company, Inc. —Cedar Rapids, IA
- $19 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- 2 years
- Profit sharing
- Paid holidays
Quick Apply
8d
Customer Service Rep
Performance Foodservice —Cedar Rapids, IA
- Full-time
- Office
- High school diploma or GED
- Entry level
- Employee stock purchase plan
- Health insurance
13d
Cashier (Good4u Customer Care)
Natural Grocers —Cedar Rapids, IA
- From $15 an hour
- Part-time
- Data entry
- Entry level
- Wellness program
- Paid parental leave
Quick Apply
AT&T Customer Service Representative
Clarity Enterprises Inc. —Cedar Rapids, IA
- $800 - $1,500 a week
- Full-time
- Computer literacy
- High school diploma or GED
- Computer skills
- Travel reimbursement
- Paid training
Quick Apply
Customer Service Associate
Hertz —Cedar Rapids, IA
- $16.25 an hour
- Part-time
- Sales
- Mid-level
- 3 years
- Paid parental leave
- Health insurance
Customer Service Associate I
Dollar Tree —Cedar Rapids, IA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Customer Service Representative
U-Haul —Cedar Rapids, IA
- Part-time
- Clean driving record
- Forklift
- High school diploma or GED
- Paid holidays
- Health insurance
Enrollment Specialist, Payments
Corcentric —Cedar Rapids, IA
- $20 - $22 an hour
- Full-time
- Remote
- Research
- Mid-level
- Travel
- Health savings account
- Paid holidays
Quick Apply
13d
Customer Service Rep
Planet Fitness - Baseline Fitness —Cedar Rapids, IA
- Part-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Pharmacy Customer Service Associate
Walgreens —Marion, IA
- $16 - $18 an hour
- Part-time
- Computer literacy
- Basic math
- Maintenance
- Continuing education credits
- Health insurance
Customer Service Associate I
Family Dollar —Cedar Rapids, IA
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance

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Industrial Onsite Support

Quest Resource Management Group
Cedar Rapids, IA

Quick Apply

Job Details

Part-time
$21 - $24 an hour
14 days ago

Qualifications

Computer operation
Teamwork
Microsoft Excel
Interpersonal skills
Computer literacy
Research
High school diploma or GED
Attention to detail

Full Job Description

*Please note this is a Part-Time position* (Monday - Friday, 25-30 hours/week)

*Due to this position being part-time, it is not eligible for benefits including health insurance*

Have you been looking for a company that you can get behind and feel good about the impact it has on sustainability and recycling efforts? Quest is a full-service environmental consulting and management group supporting the efforts of Fortune 500 companies seeking to maximize profits and mitigate risks and minimize their ecological footprints.

If you want an opportunity where your efforts make an impact, Quest has an opportunity for you. The ideal person must be able to multi-task, work independently and have strong attention to detail while being able to collaboratively communicate across departments.

Why Work at Quest?
First off, we practice what we preach. We focus every day on recycling, reusing and repurposing where we can, and being socially responsible.

Finally, we are just a modern, FUN and collaborative work environment. We’re a smaller company that provides opportunities for employees to advance within the company, so there is always room to grow. We offer a casual business environment (so, you can wear jeans), great incentives and rewards with a quarterly recognition program.

ROLE SUMMARY

The Industrial Onsite Support role provides direct and onsite waste management support to the assigned client location in Cedar Rapids, IA. Provides ongoing, effective communication via email and phone to maintain strong relationships with location personnel and exceeding the client’s expectations. Answer incoming calls to take requests, answer inquiries and questions, handle issues, troubleshoot problems and provide information and then document all information in the CRM system according to standard operating procedures. The Industrial Onside Support role is also responsible for making outbound calls to clients and vendors to collect information, solve problems, and follow up on services. Provide superior support to ensure both individual, departmental, and client objectives are met.

Additionally, must be flexible to work on call schedules and holidays if adequate coverage is not supported by the Customer Service Team.

ROLE DESCRIPTION

Provide onsite waste management support to the client by ensuring compliance to the plan and Statement of Work in regards to the client’s waste streams and processing of waste.
Ensure waste is being segregated, sorted, and processed according to the client’s expectations.
Maintain compliance by checking for contamination, trash, and non-conforming materials.
Monitor waste volumes and scheduled load pickups and swaps as needed.
Provide potential outlets and services for projects as needed by the client.
Assist in the coordination of diversion of one-off waste needs, immediate needs, and emergency cleanouts.
Schedule and coordinate container delivery, management of projects, and special requests and needs.
Provide on-going assessment of current operations and program optimization.
Conduct quarterly vendor performance and pricing assessments.
Monitor vendor compliance with program parameters including vendor site visits and tracking service requests follow-up accordingly and providing issue resolution.
Be a liaison between client and Quest on plant/location related issues.
Assist in program execution, optimization, and issue management for assigned location.
Heavy interaction with Company’s clients and vendors.
Manage own CRM system queue.
Logged into CRM System daily as required by company standard operating procedure
Follow up on outstanding issues and escalations in a timely manner to ensure satisfactory resolution
Dispatch service requests and follow through to ensure service completion
Heavy email and phone communication with clients and vendors, including corporate level interactions
Reference Data Warehouse to seek out price for services/waste streams
Assist with online research as needed
Continually seeks opportunities to increase customer satisfaction and deepen customer relationships
Close adherence to the attendance schedule.
Ability and flexibility to work on call schedule or work on company designated holidays per business needs.
Other projects/duties as required by the business.

ROLE COMPETENCIES

High School degree required; some college preferred or equivalent work experience.
Prior work experience in a or client support role professional call center environment.
Clear written and verbal communication skills.
Superior customer service & relationship building skills.
Positive attitude and team player.
Proven ability to be organized and perform required follow up.
Ability to multi-task while maintaining data integrity.
Cooperative and willing to assist others as a team.
Displays dependable and reliable behavior.
Effective at problem solving and ability to “think on your feet.”
Basic computer skills including Microsoft Office (Excel, Word, and Outlook) and comfortable with internet research.
Aptitude to work in multiple systems and learn new systems quickly.
Responds well in a dynamic and fast paced environment.

Job Type: Part-time

Pay: $21.00 - $24.00 per hour

Application Question(s):

Are you available to work a part time position during normal business hours?
Do you have any previous experience working in a plant/manufacturing environment?

Experience:

Microsoft Office: 1 year (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service jobs in cedar rapids, ia

Industrial Onsite Support

Customer Service Representative

Account Support Advisor

Sales Support Specialist

Lead Guest Services Team Member

Customer Service Representative

Guest Service Representative

Customer - Food Service - Overnight

Customer - Food Service

Customer Service Representative

Customer Service Rep

Cashier (Good4u Customer Care)

AT&T Customer Service Representative

Customer Service Associate

Customer Service Associate I

Customer Service Representative

Enrollment Specialist, Payments

Customer Service Rep

Pharmacy Customer Service Associate

Customer Service Associate I

I want to receive the latest job alert for customer service in cedar rapids, ia

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