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- $40,000 - $70,000 a year
- Full-time
- Mid-level
- Communication skills
- Under 1 year
- Dental insurance
- Paid time off
Quick Apply
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Experienced Customer Service Representative

McGrath Family of Dealerships -
Cedar Rapids, IA

Quick Apply

Job Details

Full-time
$40,000 - $70,000 a year
1 day ago

Benefits

Dental insurance
Paid time off
Vision insurance
401(k) matching
Opportunities for advancement

Qualifications

Customer records maintenance
Customer relationship building
Phone communication
Managing clients in a customer support role
Client database systems
Customer engagement
Customer support
Customer information system software
Office phone management
Quality data entry
Customer data entry

Full Job Description

Customer Service Representative / Customer Experience Representative (BDC)

Location: Cedar Rapids, IA
Schedule: Full-Time
Compensation: Hourly Pay + Uncapped Bonus Opportunities

About the Opportunity

McGrath Family of Dealerships is looking for an experienced Customer Service Representative to join our Customer Experience / Business Development Center (BDC) team in Cedar Rapids.

This position is a great fit for someone with experience as a Customer Service Representative, Call Center Representative, Customer Care Representative, Client Services Representative, Appointment Scheduler, Inside Sales Representative, Receptionist, or Customer Support Specialist who enjoys helping people and building relationships.

You do not need previous automotive experience. If you have a background in customer service, call centers, banking, insurance, healthcare, hospitality, retail, inside sales, or appointment scheduling, your skills can transfer successfully into this role.

Our Customer Experience Representatives communicate with customers by phone, text, email, chat, and online inquiries, answer questions, schedule appointments, provide follow-up, and help create a positive customer experience from the very first interaction.

If you're looking for a stable, full-time customer service career with earning potential and opportunities for advancement, we want to meet you.

Requirements

2+ years of customer service, call center, customer support, client services, inside sales, appointment scheduling, hospitality, banking, insurance, healthcare, or retail experience preferred
Strong verbal and written communication skills
Professional and confident phone and customer service skills
Ability to build rapport and establish trust with customers
Experience handling inbound and outbound customer calls preferred
Strong organizational, time-management, and multitasking skills
Comfortable working in a fast-paced, high-volume customer service environment
Ability to learn and navigate CRM software, customer databases, and other technology
Strong attention to detail and accurate data entry skills
Self-motivated with strong follow-up and problem-solving abilities
Reliable, professional, and team-oriented
Focused on providing an exceptional customer experience and customer satisfaction

What You'll Do

Serve as a first point of contact for customers through inbound and outbound phone calls, email, text, chat, and online inquiries
Provide friendly, professional, and responsive customer support
Identify customer needs and help connect them with the appropriate sales or service team
Schedule and confirm customer appointments
Answer questions and provide accurate information about vehicles, service appointments, dealership promotions, and available services
Conduct timely customer follow-up and maintain ongoing communication
Enter and maintain accurate customer information, notes, and follow-up activities in our CRM system
Assist with lead follow-up and appointment setting for prospective and existing customers
Build relationships with customers and help create a positive experience throughout their interaction with McGrath
Work closely with sales, service, and management teams to support customer satisfaction, appointment, and department goals

What’s in It for You

Hourly pay plus uncapped bonus opportunities
PTO starting Day 1
Health, Dental, and Vision Insurance
401(k) with Company Match
Full-time, stable career opportunity
Training and ongoing professional development
Opportunities for career advancement
95% of our promotions come from within
Supportive, collaborative, and team-oriented work environment

Your Customer Service Experience Can Take You Further

If you've worked in a call center, customer service office, bank, insurance agency, healthcare office, hotel, retail environment, scheduling center, or inside sales team, you may already have many of the skills we're looking for.

We're looking for people who know how to communicate, listen, solve problems, follow up, build relationships, and provide excellent customer service. We'll help you learn the automotive side.

Apply today to join the McGrath Family of Dealerships Customer Experience team in Cedar Rapids and turn your customer service experience into a long-term career.

Get a glimpse into what it is like to work for McGrath: https://www.youtube.com/watch?v=oqwccPBAt7s&list=PLhI2Hn5NZlhNQ5dajQ6Jf5K7sn0_rdZ32

Quick Apply

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Experienced Customer Service Representative

Outbound/Inbound Rep (M-F)