Top 28 Technical analyst Jobs in Cedar Rapids, Ia

Collections Quality Assurance Analyst
GreenState Credit Union —North Liberty, IA
- $90,593.36 - $105,914.12 a year
- Full-time
- Research
- Office
- Analysis skills
7d
Compliance Reporting Analyst I
Kirkwood Community College —Cedar Rapids, IA
- $62,622 a year
- Full-time
- Hybrid work
- Microsoft Word
- Computer science
- Microsoft Outlook
4d
Client Systems Analyst
Mercy Medical Center —Cedar Rapids, IA
- Full-time
- Hospital
- Research
- Mid-level
Quick Apply
Service Desk Analyst
GreatAmerica Financial Services —Cedar Rapids, IA
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Profit sharing
- Health savings account
Technical Analyst
Kuvare Holdings LLC —Cedar Rapids, IA
- $85,000 - $120,000 a year
- Full-time
- Computer Science
- 5 years
- Bachelor's degree
Quick Apply
Systems Analyst I
ImOn Communications, LLC —Cedar Rapids, IA
- Full-time
- Computer science
- Computer Science
- Java
- Paid holidays
- Dental insurance
Financial Analyst
Communications Engineering Company —Hiawatha, IA
- $75,000 - $100,000 a year
- Full-time
- Hybrid work
- Computer literacy
- English
- Mid-level
Quick Apply
Senior Service Delivery Analyst - Aegon AM
Aegon Asset Management —Cedar Rapids, IA
- Full-time
- Hybrid work
- Office
- Analysis skills
- US work authorization
- Health insurance
- Work from home
1d
Senior Financial Analyst - Hybrid
Transamerica —Cedar Rapids, IA
- $80,000 - $100,000 a year
- Full-time
- Hybrid work
- Customer service
- 5 years
- Computer literacy
- Wellness program
- Paid parental leave
4d
CC&B Functional Analyst
Tata Consultancy Services —Cedar Rapids, IA
- $130,000 - $150,000 a year
- Computer Science
- Mid-level
- Office
- Commuter assistance
- Health insurance
Infrastructure Analyst
Sub-Zero Group, Inc. —Cedar Rapids, IA
- Full-time
- Background check
- Azure
- Mid-level
- Profit sharing
- Health insurance
Quick Apply
Commercial Mortgage Loan Production Analyst - Aegon AM
Aegon Asset Management —Cedar Rapids, IA
- Full-time
- Hybrid work
- Research
- Mid-level
- Office
- Health insurance
12d
Senior Business Analyst
Sapiens —Cedar Rapids, IA
- Email
- Remote
- Azure
- 5 years
- AWS
6d
Lead Tax Analyst (Hybrid)
Transamerica —Cedar Rapids, IA
- $102,000 - $135,000 a year
- Full-time
- Hybrid work
- Management
- Computer literacy
- Research
- Wellness program
- Paid parental leave
5d
Nuclear Senior Assurance Analyst
NextEra Energy, Inc. —Palo, IA
- Full-time
- Management
- Bachelor's degree
- Continuous improvement
11d
Senior Business Systems Analyst
GreatAmerica Financial Services —Cedar Rapids, IA
- Full-time
- Hybrid work
- Computer science
- Microsoft Excel
- Azure
- Profit sharing
- Health savings account
Senior Information Systems Security Analyst - Information Security Data Protection
Transamerica —Cedar Rapids, IA
- $92,000 - $114,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
- Wellness program
- Paid parental leave
Health Services Coding Analyst (CPC Required)
Wellmark, Inc. —Cedar Rapids, IA
- Full-time
- Nursing
- 7 years
- Research
Quick Apply
Contracts & Financial Analyst - Veterans Affairs & Workers' Compensation
Mercy Medical Center —Cedar Rapids, IA
- Full-time
- Hybrid work
- Hospital
- 5 years
- Office
Quick Apply
Board-Certified Behavior Analyst (BCBA)
Cedar Rapids Community School District —Cedar Rapids, IA
- $85,000 - $95,000 a year
- Extended hours
- Classroom
- Working with individuals with developmental disabilities
- Writing skills

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Collections Quality Assurance Analyst

GreenState Credit Union -
North Liberty, IA

Apply Now

Job Details

Full-time
$90,593.36 - $105,914.12 a year
7 days ago

Qualifications

Customer communication
Debt collection
Collections account management

Full Job Description

GreenState Credit Union

Collections Quality Assurance Analyst

US-IA-North Liberty

Job ID: 2026-4696
# of Openings: 1
Category: Collections
GreenState Credit Union

Overview

This position is responsible for ensuring compliance, consistency, and service excellence within the collections department. This role oversees the execution of internal audits, evaluates call quality, investigates and resolves member complaints, and leads or supports projects aimed at improving processes and performance. By monitoring adherence to regulatory requirements, internal policies, and customer service standards, the specialist helps mitigate risk, enhance operational efficiency, and uphold the credit union's commitment to member satisfaction and ethical collections practices.

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Salary range for this position is $90,593.36 - $105,914.12 with a progressive benefit package.

Responsibilities

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

Ensure the department operates efficiently and effectively in meeting the internal and external member’s needs.
Responsible for departmental project management and will be the lead contact in all mergers and acquisitions, system upgrades, and conversions.
Coordinate with other departments, and/or third-party vendors in the development and implementation of all process improvements affecting the Collections Department.
Coordinates all Vendor Management activities, including contract renewals, obtaining necessary documents, and submission of all new requests for final approval by SVP/Collections & Recoveries.
Develops and implement software/system test scripts and integrate workarounds to provide fixes to defined technical issues
Communicates process changes, enhancements, and modifications - verbally or through written documentation - to management, peers, staff, and other employees so that technology issues and solutions within the account resolution department are understood.
Manages the timely audit of necessary data for year-end reporting documents, including but not limited to 1099C. Oversees the production and distribution of said documents by appropriate processing team.
Manages KaiNexus for the Collections Department. Reviews, researches, completes necessary analytics, and compiles evaluation and recommendation for prioritization and implementation to present to Department Leader. Works closely with other Information Technology teams and other Credit Union departments; coordinating projects that need shared resources, determining and resolving any overlapping impacts on various systems, and ensuring good working relationships between all employees.
Provides support and assistance during internal, state, and federal audits and examinations.
Assists Leaders with various projects within the department.
Supports the SVP/Collections & Recoveries and department leaders with other duties and tasks necessary to ensure the Collections Department is efficient and successful.
Manages Quality Assurance process for department completing monthly call monitors for staff, scoring specific number of calls for each individual within the department, providing coaching and feedback on the effectiveness of each call.
Completes monthly quality assurance reviews for support staff tasks such as case audits, Loss Mitigation applications, workflow completeness, E-Oscar compliance for notifications and response, charge-offs etc.
Identifies opportunities for and participates in the development and implementation of process improvements to improve efficiency, compliance, and to reduce the opportunity for human error.
Provides ongoing mentoring for staff within the department ensuring that consistent communication and support is available, including a 30/60/90-day check-in with new hires.
Serves as the point of contact for all Collection complaints, including thoroughly investigating and documenting customer complaints, and if applicable, rectify any issues while complying with company policies and regulations
Responsible for completing auditing on various processes to ensure adherence to investor and GSCU policies.
Maintain thorough knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, investor guidelines as well as GSCU policies and procedures.

Qualifications

Bachelor’s degree in business or related field and/or equivalent years' experience required. Minimum 5-years’ experience working in Collections or Call Center environment.
Knowledge of procedures, processes, policies, and regulations as they relate to collections and areas of responsibility.
Excellent interpersonal and persuasive skills necessary to gather data from multiple sources to complete projects and to represent the Credit Union in a positive way during periods of stressful member contact.
Self-directed nature, ability to work independent of supervision, and ability to follow directions and meet deadlines.
Positive attitude, team first focus with an emphasis on providing outstanding customer service and team support.
Excellent verbal and written communication skills and attention to detail are required.
Ability, availability, and willingness to work flexible hours to accomplish workload.
Ability to coordinate, prioritize, and complete multiple, ongoing projects in a fast paced and collaborative environment.
A working knowledge of compliance, consumer credit, real estate, and bankruptcy laws and regulations is preferred.
Working knowledge of Telephone Consumer Protection Act (TCPA), Fair Debt Collection Practices Act (FDCPA), Fair Credit reporting Act (FCRA) Unfair Deceptive and Abusive Acts & Practices (UDAAP).
Ability to work independently prioritize assignments and organize work efficiently, to handle large volumes of details.
Creative, adaptable, accurate, strong attention to detail, analytical skills, and problem-solving skills.

Reporting Relationship
Reports to the Collections Supervisor.

Supervisory Responsibilities
This position is not responsible for the supervision of others.

Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #LI #ID

PI285499558

Apply Now

Refine Your Search

technical analyst jobs in cedar rapids, ia

Collections Quality Assurance Analyst

Compliance Reporting Analyst I

Client Systems Analyst

Service Desk Analyst

Technical Analyst

Systems Analyst I

Financial Analyst

Senior Service Delivery Analyst - Aegon AM

Senior Financial Analyst - Hybrid

CC&B Functional Analyst

Infrastructure Analyst

Commercial Mortgage Loan Production Analyst - Aegon AM

Senior Business Analyst

Lead Tax Analyst (Hybrid)

Nuclear Senior Assurance Analyst

Senior Business Systems Analyst

Senior Information Systems Security Analyst - Information Security Data Protection

Health Services Coding Analyst (CPC Required)

Contracts & Financial Analyst - Veterans Affairs & Workers' Compensation

Board-Certified Behavior Analyst (BCBA)

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