Job Description
Company History:
To put it simply, we are a customer service company that happens to sell office solutions. In 1995, we started as a Xerox agency called Midwest Document Systems Inc. As we started to expand into other solutions beyond Xerox, we wanted to change our name to reflect all the technology solutions we offered. Just a few years later, Solutions Management Group was born.
Since our beginning, we have been delivering complete office solutions to our clients backed by the highest quality technology vendors in the industry. We partner with companies such as Ricoh, Xerox, Extron, HP, Dell, Lenovo, DocuWare, and Papercut.
While we are a locally owned company headquartered in Davenport, Iowa, we have been recognized as a leader by global organizations. We offer a full suite of services including technology lifecycle management, print and document solutions, workflow automation, integrated support, and structured cabling. Our unparalleled office solutions are trusted by clients across various industries including healthcare, retail, insurance, financial services, hospitality, government, automotive, manufacturing, agriculture, and education. We help our clients discover the best practices to approach their problems.
We believe that each employee contributes directly to Solutions Management Group’s growth and success and hope you will take pride in being a member of our team.
Job Responsibilities
The VSA Solutions Engineer serves as the lead technical consultant and solutions architect for Video Security and Access Control solutions at Solutions Management Group. This position combines engineering, consulting, business development, sales support, and technical training responsibilities to drive the growth of the VSA practice.
The VSA Solutions Engineer works closely with clients to assess business needs, develop security strategies, design solutions, create proposals, generate new opportunities, and provide technical leadership throughout the sales process. This role acts as a trusted advisor and subject matter expert for physical security technologies while supporting the development of both clients and internal team members.
Job Functions
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Provides excellent customer service to all Solutions Management Group staff and clients
Designs and engineering of video surveillance, access control, visitor management, intercom, and integrated security systems
Develops scope of work, estimates, bill of materials, budgetary pricing, and technical documentation
Creates conceptual system designs, system architecture, riser diagrams, device schedules, and engineering standards
Conducts customer discovery meetings, site assessments, and security evaluations
Assists Business Development team with solution development, proposal creation, and customer presentations
Identifies opportunities for system upgrades, lifecycle replacements, managed services, and new security initiatives
Generates qualified sales opportunities through customer interactions, assessments, service engagements, and industry networking
Develops and maintains trusted advisor relationships with existing and prospective clients
Serves as the technical subject matter expert during customer presentations, demonstrations, and pre-sales engagements
Assists with strategic technology planning and long-term security roadmap development for clients
Programs, configures, commissions, and troubleshoots supported security platforms when advanced technical expertise is required
Provides technical consultation during project handoff to Operations and Project Management teams
Reviews of significant design modifications and scope changes for technical accuracy
Develops and maintains standardized solution packages, engineering standards, and best practices
Provides technical sales training and product education to Business Development team and internal team
Evaluates emerging technologies and manufacturer solutions and makes recommendations to clients and SMG leadership
Job Qualifications
Employee must be able to execute strong customer service skills
Associate degree or equivalent experience in Information Technology, Electronics, Security Systems, Engineering Technology, or related field preferred
Minimum of 3-5 years of experience in Video Security and Access Control systems
Strong understanding of physical security technologies and IP networking
Experience developing estimates, proposals, bill of materials, and technical designs
Experience conducting customer consultations and solution presentations
Valid driver’s license and acceptable driving record
Preferred Qualifications & Experience
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Milestone, Verkada, Avigilon, and Axis Communications
Benefits
- Health, Dental, and Vision insurance
- Paid $10,000 Life Insurance policy
- Paid premiums for Short Term Disability/Long Term Disability Insurance
- Section 125 Flex Spending Account
- 401(K) Retirement Plan
- Vacation Pay
- Paid Time Off
- Holiday Pay
- Employee Assistance Program
Solutions Management Group is an Equal Opportunity Employer
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