Top 51 Call center Jobs in Cedar Rapids Ia

Customer Service Representative
GreatAmerica Financial Services —Cedar Rapids, IA
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- High school diploma or GED
- Profit sharing
- Health savings account
Collections Quality Assurance Analyst
GreenState Credit Union —North Liberty, IA
- $90,593.36 - $105,914.12 a year
- Full-time
- Research
- Office
- Analysis skills
Account Support Advisor
GreatAmerica Financial Services —Cedar Rapids, IA
- Full-time
- Hybrid work
- Computer literacy
- Salesforce
- US work authorization
- Profit sharing
- Health savings account
Sales Development Representative
Infinity —Cedar Rapids, IA
- $16 an hour
- Full-time
- Office
- High school diploma or GED
- Business development
- Paid training
- Health insurance
Quick Apply
9d
Customer Service Rep
Performance Foodservice —Cedar Rapids, IA
- Full-time
- Office
- High school diploma or GED
- Entry level
- Employee stock purchase plan
- Health insurance
Customer Service Representative
Hibu —Cedar Rapids, IA
- From $17 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Organizational skills
- Opportunities for advancement
Quick Apply
2d
Care Team Representative
Sedgwick —Cedar Rapids, IA
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Windows
- Health savings account
- Disability insurance
Outbound Survey Representative
Five Star Call Centers —Cedar Rapids, IA
- $14 an hour
- Weekends as needed
- Remote
- Background check
- 18 years or older
- Clinic
- Paid training
10d
Cedar Rapids Law Enforcement Dispatcher/Communications Center Specialist 1
State of Iowa —Cedar Rapids, IA
- Weekends as needed
- High school diploma or GED
- US work authorization
- Computer skills
- Paid training
- Paid holidays
14d
Collections Associate
GreenState Credit Union —North Liberty, IA
- $23.61 - $27.60 an hour
- Overtime
- Office
- High school diploma or GED
- Computer skills
10d
Client Services Representative
Hibu —Cedar Rapids, IA
- Online Application
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
Quick Apply
8d
Industrial Onsite Support
QUEST RESOURCE MANAGEMENT GROUP LLC —Cedar Rapids, IA
- $21 - $24 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Employee stock purchase plan
- Paid holidays
Quick Apply
NEMT Dispatcher/Customer service representative
Rapid Run Logistics LLC —Cedar Rapids, IA
- $13 - $17 an hour
- Full-time
- High school diploma or GED
- Communication skills
- Entry level
- 401(k)
- Paid time off
Quick Apply
14d
Customer Service Representative
McGrath Family of Dealerships —Cedar Rapids, IA
- $14 an hour
- Entry level
- Health insurance
- Dental insurance
Quick Apply
22h
Cedar Rapids Law Enforcement Dispatcher/Communications Center Specialist 2
State of Iowa —Cedar Rapids, IA
- Weekends as needed
- Mid-level
- High school diploma or GED
- US work authorization
- Paid training
- Paid holidays
14d
Sedgwick Career Kickoff: Opportunities Await in Cedar Rapids
Sedgwick —Cedar Rapids, IA
- Full-time
- Hybrid work
- Computer literacy
- Writing skills
- Office
1d
Customer Care Supervisor
ImOn Communications, LLC —Cedar Rapids, IA
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Paid holidays
- Dental insurance
Bilingual (Spanish) Customer Service Representative
Aureon —Cedar Rapids, IA
- Spanish
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
1d
Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
- Full-time
- Microsoft Outlook
- Mid-level
- Communication skills
Account Development Specialist
AMBA —Cedar Rapids, IA
- $17 - $18 an hour
- Full-time
- Spanish
- Communication skills
- Entry level
- Paid holidays
- Health insurance

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Customer Service Representative

GreatAmerica Financial Services -
Cedar Rapids, IA

Apply Now

Job Details

Full-time

Benefits

Profit sharing
Health savings account
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Gym membership
Life insurance
Paid sick time

Qualifications

Customer communication
Debt collection
High school diploma or GED
Productivity software

Full Job Description

GreatAmerica Financial Services is a highly successful entrepreneurial company providing equipment financing to businesses across the United States. Our exemplary customer service, our principle-centered business philosophy and our team-based operating approach are key to our success and growth.

We Are Looking to Add a Key Member to Our Account Support team!

No two days are the same for this role. As an Account Support Advisor, you are responsible for managing a variety of incoming interactions to assist our customer base, including End User interactions, collections, and Customer relations within granted authority levels. Some inbound inquiries may include tasks such as invoicing, taxation, agreement terms, updating account information, and payment terms. An Account Support Advisor actively participates in the achievement of team and company goals. Additional responsibilities include payment processing, transfer & assumptions as well as calculation and explanation of end of term options. An Account Support Advisor would accurately respond to customer inquiries, complaints and requests while displaying a personable approach when handling each type of customer in a timely manner. For every interaction we encourage creativity and innovative thinking to provide a mutually beneficial solution. All Account Support Advisors must follow and adhere to The GreatAmerica Principles and GreatAmerica Experience Standards.

As an Account Support Advisor, you will:

Inbound customer service interactions with the goal of one call resolution
Ability to provide professional oral and written correspondence with all internal and external customers, as well as cross functional positions
Consultative approach to identify appropriate solutions
Understand the various types of agreements and the end of term process for each
Consistently meets or exceeds daily core responsibilities
Completion of basic team tasks
Understand and abide by account security procedures for all interactions
Effectively communicates with fellow ASA’s to coordinate workflow and coverage needs

To be successful in this role you will need:

Education

High School graduate or equivalent

Experience

Customer Service experience preferred

Computer Skills

Microsoft Office Suite
Salesforce experience is desired

Other Requirements

Detail Oriented, Ability to Multi-Task, Decision Making, Collection Skills, Cross Training, Time Management, Accountability, High Level of Written and Verbal Communication Skills & Customer Oriented, Complaint Resolution, Resolution of Mathematical Errors

Sharing rewards is an integral part of our culture. We believe in the value of hard work and reward our employees beyond the paycheck. Our total rewards package is based on eligibility and includes:

Financial Benefits

Competitive Compensation
Monthly Bonuses for Eligible Employees
401(k) and Company Match
Annual Profit Sharing
Paid Time Off

Health, Wellbeing, and Family Planning Benefits

Paid Vacation - starting at 80 hours annually for employees in their first year of service.
Paid Sick Days - Ten (10) per year with a conversion option for unused time.
Ten (10) Paid Holidays per year
Gym Reimbursement
Health Insurance
Dental Insurance
Vision Insurance
Short-Term and Long Term Disability
Company Paid Life Insurance
Flexible Spending Accounts (FSA)
Health Savings Accounts (HSA)
Employee Assistance Program
Parental Leave

Education and Career Planning Benefits

Tuition Assistance
Networking Opportunities
Leadership Development Opportunities

Perks

Paid Parking
Service Awards
Hybrid work arrangements
Business casual environment
A strong organizational culture focused on our greatest asset: you!

If your experience aligns closely, please apply. We value diverse backgrounds and adding new perspectives. We encourage you to apply if you can make a strong impact in this role at www.greatamerica.com/careers.

Please note, applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa.

Apply Now

Refine Your Search

call center jobs in cedar rapids ia

Customer Service Representative

Collections Quality Assurance Analyst

Account Support Advisor

Sales Development Representative

Customer Service Rep

Customer Service Representative

Care Team Representative

Outbound Survey Representative

Cedar Rapids Law Enforcement Dispatcher/Communications Center Specialist 1

Collections Associate

Client Services Representative

Industrial Onsite Support

NEMT Dispatcher/Customer service representative

Customer Service Representative

Cedar Rapids Law Enforcement Dispatcher/Communications Center Specialist 2

Sedgwick Career Kickoff: Opportunities Await in Cedar Rapids

Customer Care Supervisor

Bilingual (Spanish) Customer Service Representative

Service Desk Analyst

Account Development Specialist

I want to receive the latest job alert for call center in cedar rapids ia

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