Top 56 Customer support representative Jobs in Cedar Rapids Ia

Member Service Representative
GreenState Credit Union —Cedar Rapids, IA
- $17.39 - $20.33 an hour
- Full-time
- Word processing
- High school diploma or GED
- Entry level
Teller Service Representative- PT
Veridian Credit Union —Cedar Rapids, IA
- $17.93 an hour
- Part-time
- Spanish
- Computer literacy
- Office
Quick Apply
Tier 1 Technical Support Representative (REMOTE IOWA)
Aureon Contact Center —Cedar Rapids, IA
- Remote
- Computer literacy
- Basic math
- Research
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Doug Valentine - State Farm Agent —Cedar Rapids, IA
- $60,000 - $80,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Profit sharing
- Health insurance
Quick Apply
Customer Service
Infomatic —Cedar Rapids, IA
- $18 - $20 an hour
- Contract
- Bilingual
- Google Workspace
- Microsoft Outlook
Quick Apply
5d
Customer Service Representative
Graybar Electric Company, Inc. —Cedar Rapids, IA
- $19 an hour
- Full-time
- High school diploma or GED
- Associate's degree
- 2 years
- Profit sharing
- Paid holidays
Quick Apply
Client Services Representative
Hibu —Cedar Rapids, IA
- Online Application
- Hybrid work
- Microsoft Outlook
- Research
- Mid-level
Quick Apply
Experienced Customer Service Representative
McGrath Family of Dealerships —Cedar Rapids, IA
- $40,000 - $70,000 a year
- Full-time
- Mid-level
- Communication skills
- Under 1 year
- Dental insurance
- Paid time off
Quick Apply
2d
Customer Service Representative
KT Pacer —Cedar Rapids, IA
- Email
- Mid-level
- 3 years
Quick Apply
9d
Customer Service Representative
Rapids & Affiliates —Marion, IA
- Organizational skills
- Communication skills
- Entry level
Customer Service Representative - Commercial
Timberline Manufacturing —Marion, IA
- Full-time
- ERP systems
- Mid-level
- Office
- Opportunities for advancement
Quick Apply
Member Service Representative
GreenState Credit Union —North Liberty, IA
- $17.39 - $20.33 an hour
- Part-time
- Word processing
- High school diploma or GED
- Entry level
Member Service Representative
GreenState Credit Union —Iowa City, IA
- $17.39 - $20.33 an hour
- Full-time
- Word processing
- High school diploma or GED
- Entry level
8d
Retail Display Installer - Technology
2020 Companies, Inc. —Cedar Rapids, IA
- $17 an hour
- Part-time
- 18 years or older
- Customer service
- Merchandising
- Paid training
- Mileage reimbursement
Quick Apply
Family Support Specialist (FADSS)
FOUR OAKS FAMILY AND CHILDRENS SERVICES —Cedar Rapids, IA
- Full-time
- 5 years
- Computer literacy
- Mid-level
Customer Service Representative Morning
Planet Fitness - PF Baseline Fitness —Cedar Rapids, IA
- Full-time
- Computer literacy
- Ability to lift 50 pounds
- Computer skills
- Health savings account
- Disability insurance
Quick Apply
Guest Service Representative
Hilton Garden Inn | CR Hotel #1 LLC —Cedar Rapids, IA
- Weekends as needed
- Computer literacy
- Sanitation
- Hotel
Quick Apply
Bilingual (Spanish) Customer Service Representative
Aureon —Cedar Rapids, IA
- Spanish
- Computer literacy
- Basic math
- Health insurance
- 401(k)
Quick Apply
Customer Service Representative - State Farm Agent Team Member
Carolina Espinoza - State Farm Agent —Iowa City, IA
- $45,000 - $50,000 a year
- Full-time
- Office
- Communication skills
- Entry level
- Health insurance
- 401(k)
Quick Apply
Customer Experience Representative - Cedar Rapids Airport
Enterprise Mobility —Cedar Rapids, IA
- From $17 an hour
- Urgently hiring
- 18 years or older
- Administrative experience
- High school diploma or GED
- Profit sharing
- Health insurance

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Member Service Representative

GreenState Credit Union -
Cedar Rapids, IA

Apply Now

Job Details

Full-time
$17.39 - $20.33 an hour

Qualifications

Retail customer service procedures
Financial sales
Confidential information handling
Customer relationship building
ATM services
Maintaining an organized workspace
Promoting products
Account maintenance
Check cashing
Handling large sums of money
Word processing
Spreadsheets
Store closing procedures
Client rapport building
Store opening procedures
Bank transfers
Promoting bank products
Answering guest questions
Financial issue resolution
High school diploma or GED
Cross-selling
Money orders
Check payment processing
Financial records management
Decision making
Financial record maintenance
Financial product expertise
Daily transaction recording
Desktop applications
Customer issue escalation

Full Job Description

GreenState Credit Union

Member Service Representative

US-IA-Cedar Rapids

Job ID: 2026-4732
# of Openings: 1
Category: Retail
GreenState Credit Union

Overview

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union products and services. This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.

GREENSTATE CULTURE:

At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.

Hours

Monday through Friday 8:30am to 5:15pm

Saturdays 8:45am to 12:15pm

Pay range for this hourly position is $17.39 - $20.33/hr with a monthly incentive opportunity and a progressive benefits package.

Responsibilities

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
Ensures confidentiality of member information.
Supports a diverse and inclusive work environment.
Ensures confidentiality of members account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
Makes weekly outbound service calls to members.
Answers member questions or refer members to appropriate departments or supervisors.
Assists with member account discrepancies, statement problems, complaints and escalates as necessary.
Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.
Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.
Maintains a satisfactory balancing record.
Educates members and staff of the features and benefits of all our products and services.
Refers products and services that benefit members to achieve team goals.
Accepts and examines checks for endorsements and negotiability. Determine availability of funds based on regulations and policy. Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.
Processes mail and night deposit transactions.
Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.
Participates in Opening and Closing procedures. Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.
Complete daily work including balancing and reconciliation of drawer offages.
Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up. Ensure that enough, but not excessive, funds are always on hand .
Assists in security procedures. Has access to and is accountable for office keys and combinations.
Balances, maintains, and corrects the coin machine and cash recyclers.
Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.

Qualifications

Interpersonal skills to represent the Credit Union in a positive way.
High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty.
Thorough knowledge of deposit products and regulations.
Accuracy in the handling of cash, recording daily transactions, and attention to detail.
Good telephone manners and techniques.
Ability to work with minimal direction and exercise sound judgment.
Member account problem-solving skills.
Proficiency with related computer applications, spreadsheets, word processing, and database applications.
Ability to develop and maintain effective working relationships as a cohesive team.
High school diploma or the equivalent (i.e. GED).
Cash handling, sales, and customer service experience desired.
Must be bondable.
Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.

Reporting Relationship
Reports to the Manager Retail Branch as assigned.

Supervisory Responsibilities
This position is not responsible for supervision of other employees.

Equal Opportunity Employment Statement
GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID

PI286058121

Apply Now

Refine Your Search

customer support representative jobs in cedar rapids ia

Member Service Representative

Teller Service Representative- PT

Tier 1 Technical Support Representative (REMOTE IOWA)

Customer Service Representative - State Farm Agent Team Member

Customer Service

Customer Service Representative

Client Services Representative

Experienced Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative - Commercial

Member Service Representative

Member Service Representative

Retail Display Installer - Technology

Family Support Specialist (FADSS)

Customer Service Representative Morning

Guest Service Representative

Bilingual (Spanish) Customer Service Representative

Customer Service Representative - State Farm Agent Team Member

Customer Experience Representative - Cedar Rapids Airport

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