Top 7 Guest service agent Jobs in Cedar Rapids Ia

Hotel Front Desk Agent / Guest Service Representative (2nd shift & Weekends)
Fairfield Inn & Suites Cedar Rapids North —Cedar Rapids, IA
- $15.50 - $16.00 an hour
- 8 hour shift
- Ability to walk for extended periods
- English
- Microsoft Office
- Free parking
- Employee discount
Quick Apply
8d
Guest Services Representative - Radisson Cedar Rapids - 2nd Shift Fulltime
Radisson Hotel and Conference Center —Cedar Rapids, IA
- $15 - $16 an hour
- Full-time
- Computer literacy
- Hotel
- Computer skills
- Employee discount
Quick Apply
Guest Service Agent (Part -Time) - DoubleTree Cedar Rapids Convention Complex
Hilton —Cedar Rapids, IA
- From $16 an hour
- Part-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
8d
Front Desk Agent/Night Auditor
COUNTRY INNS & SUITES —Coralville, IA
- $14 - $18 an hour
- Overtime
- Hotel
- In-person
- Entry level
- Employee discount
Quick Apply
5d
Guest Service Agent
Hotel Millwright in Amana —Amana, IA
- Weekends as needed
- Hotel
- High school diploma or GED
- Organizational skills
- Disability insurance
- Health insurance
Hotel Receptionist/Hotel Front Desk
AmericInn Lodge & Suites —Coralville, IA
- Up to $15 an hour
- Part-time
- In person
- Ability to walk for extended periods
- Mid-level
- Hotel
- Employee discount
Quick Apply
6d
Hotel Front Desk Supervisor
AmericInn Lodge & Suites —Coralville, IA
- Up to $16 an hour
- Part-time
- In person
- Customer service
- Ability to walk for extended periods
- Mid-level
Quick Apply
6d

More jobs to discover

Find similar jobs that you might be interested in.

Guest Services Representative - Radisson Cedar Rapids - 2nd Shift Fulltime
Radisson Hotel and Conference Center —Cedar Rapids, IA
This role is responsible for delivering exceptional service, ensuring smooth front desk operations, and creating a welcoming environment for all guests.
$15 - $16 an hour
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Guest Service Agent
Columbus Polaris Staybridge Suites —Columbus, OH
Ability to answer and route calls as appropriate; takes guest messages with accuracy. Answers and routes calls as appropriate; takes guest messages with…
$16 - $17 an hour
Quick Apply
4h
Hotel Front Desk
Sonesta —Columbus, OH
Register guests, issue room keys, and provide information on hotel services and room location. Responsible to maintain the security of cash, credit card…

Show more jobs in cities nearby

I want to receive the latest job alert for guest service agent in cedar rapids ia

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

guest service agent jobs near cedar rapids ia

Front Desk Agent jobs in Cedar Rapids, IA

Guest Service Agent jobs in Cedar Rapids, IA

Front Desk Clerk Night Auditor jobs in Coralville, IA

Guest Relations jobs in New York, NY

Guest Service Agent jobs in Daytona Beach, FL

Guest Service Agent jobs in Providence, RI

Guest Service Agent jobs in 'ewa Beach, HI

Patient Service Representative jobs in Las Vegas, NV

Guest Service Agent jobs in East Rutherford, NJ

Front Desk Agent jobs in Morgan Hill, CA

Front Desk Fitness jobs in Tempe, AZ

Life Insurance Agent jobs in Washington State

Front Desk jobs in Phoenix, AZ

Front Desk Agent jobs in Palm Bay, FL

Entry Level Front Desk Medical Receptionist jobs in Fairfax, VA

Front Desk Agent jobs in Alexandria, MN

Front Desk Agent jobs in Vandalia, OH

Guest Service Agent jobs in Portland, OR

Work From Home Customer Service jobs in New Mexico

Guest Service Agent jobs in Grand Prairie, TX

Hotel Front Desk Agent / Guest Service Representative (2nd shift & Weekends)

Fairfield Inn & Suites Cedar Rapids North
Cedar Rapids, IA

Quick Apply

Job Details

Part-time
$15.50 - $16.00 an hour
8 days ago

Benefits

Free parking
Employee discount
Referral program

Qualifications

Guest reservation booking
Teamwork
Phone communication
Hotel and accommodations guest check-in
English
Microsoft Office
Hotel and accommodations guest inquiries
High school diploma or GED
Attention to detail
Conflict management
Property management systems (PMS)
Receptionist experience within hospitality industry
Hotel and accommodations guest complaints handling

Full Job Description

Job Summary
Fairfield Inn & Suites by Marriott in Cedar Rapids North, Iowa is seeking an experienced Hotel Front Desk Agent / Guest Service Representative for the 2nd shift & Weekends (3:00 p.m. – 11:00 p.m.) to deliver exceptional guest service, support front office operations, and uphold Marriott brand standards. This position is ideal for hospitality professionals who enjoy a fast‑paced environment, accurate front desk and light audit work, and consistent evening hours.

Key responsibilities

Welcome all guests in a warm, professional manner; complete accurate check‑in and check‑out, verify ID, payment, and reservations, and issue room keys.
Manage reservations, modifications, and cancellations via the property management system; accurately record guest information, room preferences, and special requests.
Answer and route phone calls, emails, and messages; provide clear information on hotel services, amenities, and local Cedar Rapids attractions, dining, and transportation.
Handle guest issues and complaints promptly and professionally, using service‑recovery guidelines and escalating to management when required to ensure satisfaction.
Promote and recognize Marriott loyalty program members; explain benefits and ensure proper enrollment and recognition.
Accurately handle cash and credit transactions, balance the cash drawer, and assist with end‑of‑shift paperwork; support basic daily reports related to room and tax charges.
Support simple audit‑related tasks for the 3–11 p.m. shift (verifying room and rate accuracy, reviewing reports, logging key issues) and prepare information for overnight or next shift as directed.
Monitor room availability, assist with blocking rooms, and coordinate with housekeeping and maintenance to ensure room readiness and prompt response to guest‑reported issues.
Maintain a clean, organized, and welcoming front desk and lobby; support market/retail sales and restocking during the shift.
Log guest complaints and notable incidents and ensure follow‑up is documented for management
Protect guest confidentiality, keys, cash bank, and secure information in line with company and brand policies.
Follow all safety and security procedures and immediately report any safety or security concerns to management.
Perform other front desk and guest service duties as assigned by the supervisor or management.

Required qualifications

Minimum 1 year of hotel front desk experience required; select‑service, Marriott, or other major hotel brand experience strongly preferred.
High school diploma or GED, or equivalent combination of education and experience.
Proven customer service skills with the ability to handle diverse personalities, stressful situations, and occasional guest conflict calmly and professionally.
Proficient computer skills; comfortable using hotel property management systems (PMS), basic MS Office, and email
Strong written and verbal communication skills in English, with clear, professional phone and in‑person etiquette
Ability to stand and walk for most of an 8‑hour shift and occasionally lift, push, or pull up to 20–25 pounds.
Reliable, punctual, and able to consistently work the 3–11 p.m. shift, including weekends and holidays.

Preferred qualifications

Prior experience with Fairfield Inn & Suites, Marriott brands, Hilton, IHG, or similar branded properties.
Familiarity with Marriott systems (e.g., ResApp, Stay PMS, SPOG, MARSHA) or comparable PMS and front office tools.
Experience supporting basic night‑audit or revenue/audit tasks (balancing room and tax, reviewing daily reports).
Bilingual or multilingual skills.

Success profile and soft skills

Genuine passion for hospitality and delivering excellent guest service every shift.
Strong attention to detail, especially with billing, reservations, and guest records.
Ability to multitask and prioritize in a fast‑paced environment while maintaining a friendly, calm demeanor.
Professional appearance, positive attitude, and team‑oriented mindset; willing to assist other departments as needed.

Pay: $15.50 - $16.00 per hour

Benefits:

Employee discount
Free parking
Referral program

Experience:

Hotel Front Desk: 1 year (Required)

Ability to Commute:

Cedar Rapids, IA 52402 (Required)

Work Location: In person

Quick Apply

Refine Your Search

guest service agent jobs in cedar rapids ia

Hotel Front Desk Agent / Guest Service Representative (2nd shift & Weekends)

Guest Services Representative - Radisson Cedar Rapids - 2nd Shift Fulltime

Guest Service Agent (Part -Time) - DoubleTree Cedar Rapids Convention Complex

Front Desk Agent/Night Auditor

Guest Service Agent

Hotel Receptionist/Hotel Front Desk

Hotel Front Desk Supervisor

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for guest service agent in cedar rapids ia

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected