Top 6 Help desk analyst Jobs in Cedar Rapids Ia

Desktop Support Analyst
TeamSoft IT Solutions —Cedar Rapids, IA
- $20 - $28 an hour
- Contract
- Mid-level
- Office
- Windows
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1d
Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Disability insurance
Epic Healthy Planet Analyst II
Vytwo —United States
- Full-time
- Remote
- 5 years
- Mentoring
- Senior level
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Desktop Support Analyst
TeamSoft IT Solutions —Cedar Rapids, IA
Provide end?user support, technical guidance, and basic training; create and update technical and user documentation.
$20 - $28 an hour
Quick Apply
1d
Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
Answers incoming phone calls promptly and professionally within established Service Level Agreement using Automatic Call Distribution.

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help desk analyst jobs near cedar rapids ia

Desktop Support Analyst

TeamSoft IT Solutions -
Cedar Rapids, IA

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Job Details

Contract
$20 - $28 an hour
1 day ago

Qualifications

Windows
Computer hardware
Desktop (troubleshooting support)
Hardware diagnostics

Full Job Description

Desktop Support Analyst

Location: Cedar Rapids, IA (on site 5 days/week)
Pay Rate: $20/hr - $28/hr (variable dependent)
Duration: 4+ months contract

Description: Help Desk / Desktop Support resource to assist with an annual device lifecycle project. General duties will consist of unboxing new devices, device imaging, building new machines, processing machines for terms, software deployment, profile building, and white glove service to end users as part of the project.

Qualifications:

2+ years of PC support experience in a networked environment.
Experience with Windows operating systems, standard software packages, imaging tools, profile migration, and PC hardware troubleshooting.
Understanding of software distribution concepts.
Basic knowledge of networking (LAN/WAN, TCP/IP, LDAP, DNS, DHCP, firewalls, routers).

Duties:

Support, maintain, and troubleshoot PC and end user devices across LAN/WAN, mobile, and remote environments.
Install, configure, document, test, and maintain client computing hardware and software.
Provide end?user support, technical guidance, and basic training; create and update technical and user documentation.
Review and recommend workstation hardware based on business requirements.
Manage desktop move/add/change requests and maintain accurate hardware inventory.
Resolve escalated Help Desk issues, including 24/7 on call rotation.
Plan and implement hardware upgrades and prepare contingency plans for potential issues.

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TeamSoft is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, or any other protected status under federal, state, or local law. We are committed to fostering a diverse and inclusive workplace.

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help desk analyst jobs in cedar rapids ia

Desktop Support Analyst

Service Desk Analyst

Epic Healthy Planet Analyst II

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