Top 5 Help desk entry level Jobs in Cedar Rapids Ia

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Customer Service Representative
Hibu —Cedar Rapids, IA
- From $17 an hour
- Full-time
- Hybrid work
- Spanish
- English
- Organizational skills
- Opportunities for advancement
Quick Apply
3d
IT Support Analyst
The University of Iowa —Iowa City, IA
- $20 - $24 an hour
- Temporary
- Windows
- Bachelor's degree
- Continuous improvement
10d
Help Desk Technician
Winsor Consulting Group LLC —Iowa City, IA
- Full-time
- Computer science
- Computer Science
- Windows
Quick Apply
IT Support Analyst (Hybrid)
The University of Iowa —Iowa City, IA
- Full-time
- Customer service
- Mid-level
- University
- Paid holidays
- Disability insurance
4d
Support Specialist - Accounting
National Information Solutions Cooperative (NISC) —Cedar Rapids, IA
- Research
- Mid-level
- Project management
3d

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Service Advisor/Writer
McGrath Family of Dealerships —Hiawatha, IA
Valid driver’s license with a clean driving record. Regular use of hands and fingers for typing and handling materials. Schedule: Full-Time | Monday – Saturday.
$50,000 - $120,000 a year
9d
Service Desk Analyst
Solutions Management Group —Cedar Rapids, IA
Answers incoming phone calls promptly and professionally within established Service Level Agreement using Automatic Call Distribution.

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IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply
Store Technology Support - POS
Proteam Solutions Inc. —Columbus, OH
Associate or Bachelor's degree in Information Technology, Computer Science, or related field preferred; equivalent experience considered.
$20 - $21 an hour
Quick Apply

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help desk entry level jobs near cedar rapids ia

Customer Service Representative

Hibu -
Cedar Rapids, IA

Quick Apply

Job Details

Full-time
From $17 an hour
3 days ago

Benefits

Opportunities for advancement

Qualifications

Customer communication
English

Full Job Description

Job Requirements

Starting at $17.00 / hour + Quarterly Performance Bonus (up to $4,000 annually!)

Also hiring Bilingual English/Spanish candidates with a bilingual pay differential!

Help small businesses succeed online! If you’re passionate about problem-solving, delivering exceptional client experiences, and making a real impact, this role is for you.

Join Hibu , a leading provider of digital marketing solutions for small and medium-sized businesses nationwide. No prior digital marketing experience? No problem! We’re looking for motivated, client-focused individuals ready to learn and grow.

We’ll set you up for success with 5 weeks of paid, best-in-class training and provide all the tools you need to thrive. Plus, your career doesn’t stop here—Hibu offers a clear growth path , with advancement opportunities starting after just 6 months .

About the Role

As a Digital Product Support Specialist , you’ll be the first point of contact for clients and sales representatives, providing expert support for Hibu’s suite of digital products. You’ll troubleshoot issues, make updates, and ensure our clients’ online presence is optimized.

We’re looking for candidates with at least 1 year of professional customer service experience , preferably in a call center, tech support, or client-facing role. If you’ve worked in a fast-paced environment where empathy, communication, and problem-solving were key—this is your next career move.

What is Hibu? (Watch in 60 seconds): https://vimeo.com/366996342

What You’ll Do

Answer clients' and sales representatives' calls and emails to gather details to understand, diagnose, and resolve their concerns
Support Hibu’s full suite of digital products: Websites, Online Business Profiles (including Google Business Profiles), Google Search Ads, Website Banner Ads, Search Engine Optimization, and Social Media Advertising
Assist clients and sales representatives with updates and changes to digital products within defined guidelines
Troubleshoot technical issues using internal tools and documentation
Handle post-live support, including billing inquiries, performance analytics, and campaign adjustments
Document client and sales representative interactions and resolutions in our client relationship manager
Follow up on open cases and ensure timely resolution
Collaborate with internal teams and sales representatives to ensure client satisfaction

What You’ll Bring

Minimum 1 year of customer service experience (call center or tech support preferred)
Strong verbal and written communication skills
Ability to multitask and work independently in a fast-paced environment
Positive attitude and adaptability to change
Detail-oriented with excellent organizational skills

Why Hibu?

Career Growth: Clear advancement path starting at 6 months
Inclusive Culture: We celebrate diversity and value every voice
Training & Support: Ongoing development and mentorship
Impact: Help real businesses grow and succeed

Our Culture

We’re proud of our diverse and inclusive workplace. Different perspectives fuel innovation and make Hibu a better place to work. We’re committed to doing what’s right—for our clients, our employees, and our communities.
Learn more at www.hibu.com

Ready to make a difference? Apply today and start your journey with Hibu!

IND10
#LI-Hybrid
#LI-AG1

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help desk entry level jobs in cedar rapids ia

Customer Service Representative

IT Support Analyst

Help Desk Technician

IT Support Analyst (Hybrid)

Support Specialist - Accounting

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